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1,022 Reviews of Pacifico Ford - Service Center
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May 12, 2015
Effecient in what they do Fine job listening to my reasons for bringing in my Ford, and carried out two recalls and a check engine light issue, with a front end alignment and a Fine job listening to my reasons for bringing in my Ford, and carried out two recalls and a check engine light issue, with a front end alignment and an oil service within 90 minutes or so. Bob was excellent! More
by DMan
Employees Worked With
Bob Rauh
Helpful May 12, 2015
oil change/ brake inspection-replacement. in and out quickly/ no upsell or hard sell. Did NOT cost as much as I expected.Everyone was very polite,professional and very enthusiastic. If I had in and out quickly/ no upsell or hard sell. Did NOT cost as much as I expected.Everyone was very polite,professional and very enthusiastic. If I had one beef, the TV is too loud and combined w/ muzak, a little distracting to "readers" like me.Daytime TV, well, you know how that is... More
by UncleMeat
Employees Worked With
mechanic isn't listed on previous file. Nice guy tho. Showed me the problem and explained need for job done., Nancy Pecillo
May 11, 2015
Service I wasn't happy that my car was held hostage for six (6) days since the dealership received a defective replacement part for my car and the wrong part I wasn't happy that my car was held hostage for six (6) days since the dealership received a defective replacement part for my car and the wrong part for another issue that was to be addressed. The only saving grace was Andres, the assistant services manager. He kept me apprised of the situation on a daily basis. He didn't lie or make excuses. He apologized for the unnecessary that wasn't his fault. I respected him since he took ownership of the problem. It was Andres professionalism and integrity that prevented my experience from being a horrible experience. I understand problems occur however rarely have I seen a manager take responsibility like Andres. He is a valuable asset to your company and I hope he recognized for the excellent customer service he provided. More
by bobbyc
Employees Worked With
Andres Moore
May 10, 2015
Service wait area Service waiting area has finished the remodeling work since my last visit, and provides a very comfortable experience. Nice job and much better lay-ou Service waiting area has finished the remodeling work since my last visit, and provides a very comfortable experience. Nice job and much better lay-out of the Service space. Employees are very friendly and helpful. More
by Long time Pacifico customer
Employees Worked With
Holly McCaffrey
May 04, 2015
Service Well Done I brought my car in for an oil change and inspection. Service was excellent and the staff were friendly and efficient. The wait was a little long bu I brought my car in for an oil change and inspection. Service was excellent and the staff were friendly and efficient. The wait was a little long but I did need brakes and they kept me informed. More
by dmajeeo
Employees Worked With
Andrew Knox
April 30, 2015
Service I bought an escape for my son about a year and a half ago. Recently it had a shimmering issue in the front of the car, rich directed me to holly in se I bought an escape for my son about a year and a half ago. Recently it had a shimmering issue in the front of the car, rich directed me to holly in service who was very helpful after driving the car with rich and the mechanic they pinpointed the issue to be a tire out of balance...again thank you guys and I will never go elsewhere for either buying or getting a car fixed More
by Mountainman688
Employees Worked With
Richard Sadowski, Holly McCaffrey
April 29, 2015
Great I prefer to have my car serviced by Andrew. Andrew is extremely courtesy, polite and his customer service is exceptional. If Pacifico Ford didn't have I prefer to have my car serviced by Andrew. Andrew is extremely courtesy, polite and his customer service is exceptional. If Pacifico Ford didn't have Andrew as a staff member my Fushion would not have been serviced there. More
by Tiyah18
Employees Worked With
Andrew Knox
April 23, 2015
Professional service My vehicle was in for maintenance and I was impressed with the person who greeted me when pulling my car in to the check-in line. Also very pleased t My vehicle was in for maintenance and I was impressed with the person who greeted me when pulling my car in to the check-in line. Also very pleased that I didn't have to spend the entire morning waiting for service to be completed. The requested service was not only performed in a timely manner but was explained to me in detail upon completion. More
by alor
Employees Worked With
Holly McCaffrey
April 22, 2015
Spectacular Service I had my previous vehicle serviced with Bob Rauh for nearly the past 2 years. He has been absolutely wonderful! Because of his diligence and attention I had my previous vehicle serviced with Bob Rauh for nearly the past 2 years. He has been absolutely wonderful! Because of his diligence and attention to detail I decided to purchase my newest vehicle from Pacifico Ford. I took the vehicle directly to Bob for the initial repairs. He completed a thorough inspection in a timely manner. I am so grateful to have him as my service specialist. More
by jreed
Employees Worked With
Bob Rauh, Tyrell Nolan
April 20, 2015
Good Service Very Friendly and helpful. Service was quick. Love my Explorer and all the bells and whistles that comes with it. Any questions you may have they ar Very Friendly and helpful. Service was quick. Love my Explorer and all the bells and whistles that comes with it. Any questions you may have they are very good at answering them. More
by Grammy05
Employees Worked With
Chad Gilbert, Mike Henkin
