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Packey Webb Ford

Downers Grove, IL

Overview
Reviews
Vehicles
4.4
269 Reviews
Call Dealership (630) 598-4700

1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 269 reviews

September 08, 2023

I always can get car in when convenient to me. Never have I once felt they wanted to repair things that didn’t need to be repaired … no scare tactics. It’s a pleasure to go there. Most honest c More

by jjb6401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Sep 15, 2023 -

Packey Webb Ford responded

Hi, we are happy we could make your experience a positive one! We hope you continue to choose Packey Webb Ford for all your vehicle needs! Take care!

Sep 19, 2023 -

jjb6401 responded

Very good

Helpful
August 23, 2023

The GM closed my deal, he was very good with the numbers and they made me a very good deal. 10/10 More

by Brendon Shuman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Shuman, Adam Reszka, Elliot Sivewright, Ernie Mateo, Jerry Kuebler, Sergio Salazar, Niketa Pettas, Misael Saldivar, Eric Mateo, Jack Webb, Brandon Killian
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Aug 30, 2023 -

Packey Webb Ford responded

Hi Brendon, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

Helpful
August 22, 2023

Packey Webb was a excellent dealer to work with. We purchased our super duty from out of state and had it shipped. Very timely and upfront. More

by bosma
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jack Webb
Report | Print
Aug 25, 2023 -

Packey Webb Ford responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

Helpful
August 21, 2023

Very accommodating. Listen to your wants and needs. I would recommend this dealership for your next ford More

by Skyprincess
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Misael Saldivar, Abigail Hodge
Report | Print
Aug 30, 2023 -

Packey Webb Ford responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

Helpful
August 18, 2023

Packey Webb experience was Swift and easy. Charles was very knowledgeable and personable.He knows his products! More

by candy.reuter822
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Franz
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Aug 25, 2023 -

Packey Webb Ford responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

Helpful
August 05, 2023

People are nice. Ernie is a good salesperson. Service department needs help. Wasn't happy with my last service. More

by Bmoon25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie Mateo, Eric Mateo
Report | Print
Aug 22, 2023 -

Packey Webb Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Please give us a call at (630) 598-4700 and we will do our best to make this better. We hope to hear from you soon.

Helpful
August 03, 2023

very good experience, like the selection of cars on the lot. like the fact sundays allowed to walk around More

by fmss4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Kuebler
Report | Print
Aug 07, 2023 -

Packey Webb Ford responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

Helpful
July 29, 2023

SWINDLERS! !! DISHONEST!! Put money down on a Bronco sport that they promised was "in transit". I told them that I was moving out of state and in a hurry and aft More

by Jesuisprest23
Recommend Dealer
No
Employees Worked With
Adam Reszka
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Aug 02, 2023 -

Packey Webb Ford responded

Hello, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you. Ford controls the arrival of the vehicles and prioritizes customer deliveries first. We would like the chance to talk to you further so please do call us at (630) 598-4700 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Helpful
July 26, 2023

Great experience purchasing our 2020 Corvette Stingray from Packey Webb. Our salesman Eric was great with assisting us with this purchase. More

by kstrauel31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Finlon
Report | Print
Jul 29, 2023 -

Packey Webb Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

Helpful
July 19, 2023

My hubby and I have purchased all our cars here. Chris Shuman is the best. Very personable and professional. Nick/Sales was the same. Always a great experience going in there for an oil change or a More

by magiclvr04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Shuman, Niketa Pettas, Abigail Hodge
Report | Print
Jul 20, 2023 -

magiclvr04 responded

Message ok

Helpful
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