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Packey Webb Ford

Downers Grove, IL

4.7
428 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
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1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 428 reviews

March 27, 2026

We waited a little while but not too, too long. We had 2 recalls to get checked, tire pressure checked and filled, and reset the new code for the outside car remote. More

by alynn7854
Recommend Dealer
Yes
Mar 29, 2026 -

Packey Webb Ford responded

Thank you, Alynn! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Packey Webb Ford. We look forward to having you as one of our valued customers for many more years to come!

March 27, 2026

Hassle free. Great customer service That's all I have Great smooth experience Overall very satisfied More

by Jsephsave
Recommend Dealer
Yes
Employees Worked With
Eric Mateo
Mar 27, 2026 -

Packey Webb Ford responded

It’s great to know the service on your Ford F-150 was hassle free. Our staff was pleased to deliver friendly and efficient support throughout. Thanks for sharing your feedback.

March 27, 2026

Advisor captured all my concerns accurately and provided a solution for each service extremely well More

by Brian Kelly
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Mattern
Mar 27, 2026 -

Packey Webb Ford responded

It’s fantastic to hear our advisor addressed every concern and provided clear solutions for your Ford Expedition. Thank you for trusting our service team, and we look forward to assisting you again.

March 27, 2026

Just purchased a 2026 Ford Explorer ST from Packey Webb Ford!!! We love the vehicle. Ownership and Sales were very helpful in finding the Explorer we wanted. Thank you!!! More

by pmmaloney261
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Horini
Mar 27, 2026 -

Packey Webb Ford responded

Congratulations on your new 2026 Ford Explorer ST! We’re delighted our ownership and sales teams could help you find the perfect Explorer. Thank you for sharing your experience and enjoy the ride.

March 25, 2026

Everyone at the dealership was very knowledgeable, courteous and very polite. I will definitely buy my cars at Packey Webb Ford More

by Cen21frank
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
I don’t have anyone’s name
Mar 25, 2026 -

Packey Webb Ford responded

We appreciate your kind words about our team’s expertise and politeness. Thank you for placing your trust in us for your future Ford purchases. Let us know when you’re ready to explore your next vehicle.

March 25, 2026

Caitlyn was friendly and clearly communicated to me about the status of my car. She delivered my car to me as promised with the work completed. More

by lhd1256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlyn and Dirk
Mar 25, 2026 -

Packey Webb Ford responded

We’re glad our team kept you informed and returned your Ford promptly with the work completed as promised. Thank you for choosing our service department. We look forward to assisting you again.

March 25, 2026

Dropped off my car late Friday for an 8 am Saturday appointment. My car was ready to go by 8:30 am. Fantastic place for The Works Oil Change . More

by marras1202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Receptionist was so pleasant
Mar 25, 2026 -

Packey Webb Ford responded

Great to hear your Ford Edge was ready by 8:30 Saturday morning. We’re glad The Works Oil Change went smoothly for you. We appreciate you trusting our team and look forward to your next visit.

March 25, 2026

The crew at Paqui Webb service department did a great job on my wife's 2017 Ford edge. It's her baby so she's very cautious about where she takes it for service. Brenda took care of us from the time we walke More

by RushFan
Recommend Dealer
Yes
Employees Worked With
Brenda ! She's great ! Very professional and Knowledgeable! We'll be back to see her !
Mar 25, 2026 -

Packey Webb Ford responded

We appreciate you trusting our service department with your wife’s Ford. It’s great to hear our team provided professional care and kept things moving smoothly. Thank you for choosing us and we look forward to helping again.

March 23, 2026

The woman in reception was great but in addition to that I was a walk in, service was quick and the waiting room was perfect for any of my needs while waiting More

by MCANTY40
Recommend Dealer
Yes
Employees Worked With
The woman in reception was great but in addition to that I was a walk in, service was quick and the waiting room was perfect for any of my needs while waiting
Mar 23, 2026 -

Packey Webb Ford responded

What a pleasure to hear our reception team welcomed you so well, your Ford F-150 service was timely, and the waiting room suited your needs. We appreciate you stopping by as a walk-in and look forward to helping again.

March 23, 2026

I cannot say enough nice things about my experience at Packey Webb. I have always believed the staff make the business. In this case, Charles Franz was our sales consultant, and he was outstanding. He i More

by julie
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Charles Franz
Mar 23, 2026 -

Packey Webb Ford responded

It’s wonderful to hear that our sales consultant created a transparent and respectful process for you. Enjoy driving your Ford and thank you for your review.

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