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Packey Webb Ford

Downers Grove, IL

Overview
Reviews
Vehicles
4.6
661 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
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1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 661 reviews

September 02, 2026

Very easy to work with very accessible Was dealt with in a timely manner Friendly More

by laumost
Recommend Dealer
Yes
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Sep 02, 2026 -

Packey Webb Ford responded

We’re glad our service department was easy to reach and completed service on your Ford Escape promptly. Your kind words about our welcoming, prompt service mean a great deal to us.

September 02, 2026

You had our truck for over 2 weeks and NOT ONE PHONE call to let us know what was going on. We were calling to find out after we were told they would keep us updated We could have utilized a rental but didn' More

by Kay.mcqueen69
Recommend Dealer
No
Employees Worked With
Joey was supposed to be our guy. You had our truck for over 2 weeks and NOT ONE PHONE to let us know what was going on We could have utilized a rental but didn't know if it was covered. Doubt we will ever be back
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Sep 24, 2026 -

Packey Webb Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

September 02, 2026

Easy to schedule appointments through the Ford app or hust a phone call. Appreciate the drop off service. More

by SARAHMZALESKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Sep 02, 2026 -

Packey Webb Ford responded

Thank you for the five-star rating. We’re glad scheduling service for your Ford Escape through the app or by phone was easy and that our drop-off option was convenient.

August 30, 2026

It was a very unique experience Charles went to the extra mile just to close the deal More

by Essam Alfayadh
Recommend Dealer
Yes
Employees Worked With
Charles
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Aug 30, 2026 -

Packey Webb Ford responded

We’re glad the purchase of your GMC Yukon felt unique and that our team could go the extra mile to secure the deal. Your kind words and five-star rating mean a lot to us.

August 30, 2026

It was a very unique experience Charles went to the extra mile just to close the deal More

by Essam Alfayadh
Recommend Dealer
Yes
Employees Worked With
Charles
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Aug 30, 2026 -

Packey Webb Ford responded

Our team is pleased we could go the extra mile to complete the purchase of your used GMC Yukon. Hearing that you found the experience so unique means a lot to us.

August 29, 2026

I've always been well taken care of at your dealership. The staff at the service desk are always polite, knowledgeable, and helpful. The mechanics know what they're doing and I've never had a problem with More

by slowecho1
Recommend Dealer
Yes
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Aug 30, 2026 -

Packey Webb Ford responded

Knowing that you’ve always felt well taken care of means a lot to our service team. We’re glad our staff could provide attentive support and expert repairs for your Ford F-150 every time.

August 29, 2026

They are knowledgeable and always treat me kindly. They finish the work on time and I've never had any problems with it. More

by slowecho1
Recommend Dealer
Yes
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Aug 30, 2026 -

Packey Webb Ford responded

Your comments about our service team’s expertise and prompt work on your Ford F-150 are appreciated. Knowing you’ve never had any issues is especially rewarding.

August 29, 2026

The best experience I've ever had at a dealership. Bob was the best most honest man I've ever dealt with More

by grinterg1960
Recommend Dealer
Yes
Employees Worked With
Bob Driver
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Aug 29, 2026 -

Packey Webb Ford responded

Knowing that our straightforward approach and honest service gave you the best experience at a dealership is rewarding. We’re glad the purchase of your new Ford exceeded your expectations.

August 29, 2026

Always a great experience with this Service Department. My service writer, Kaitlynn is always easy to work with and has kept me in the loop with my ongoing transmission repair. More

by Shmeedr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Rioux and Kaitlynn Barg
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Aug 29, 2026 -

Packey Webb Ford responded

Knowing that working with our service department has consistently been a positive experience for your Ford Bronco is rewarding. Hearing you felt kept in the loop throughout your transmission repair means a lot to our team.

August 29, 2026

Great experience. Caitlyn, I think that's her name, was very attentive, courteous, and friendly. She made sure to notify me of everything that was being done to my car More

by emmalj21
Recommend Dealer
Yes
Print
Aug 29, 2026 -

Packey Webb Ford responded

Knowing you felt informed about every step of the service on your Ford Explorer is rewarding for our team. Your praise of our attentive and courteous service means a great deal to us.

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