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Palm Chevrolet - Service Center

Ocala, FL

4.4
311 Reviews

311 Reviews of Palm Chevrolet - Service Center

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May 25, 2024

Having a vett that is 20 years old can be a challenge to fix and find parts. Thanks to Scott we were able to find the right parts and get it fixed. More

by PDIMERCURIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Palm Chevrolet responded

Thank you for sharing your experience with Palm Chevrolet. I am delighted to hear that Scott was able to help you find the right parts and get your 20-year-old Vette fixed. I am always here to assist you with any automotive needs you may have in the future. Drive safely! Sincerely, Wayne Bogle Parts and Service Director

May 25, 2024

Always clean and friendly with good coffee! Easy to chat with others waiting with a nice waiting area. More

by ROBINTREANOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Grey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Palm Chevrolet responded

Thank you for the kind words! I'm delighted to hear that you had a positive experience at Palm Chevrolet. We take pride in providing a clean and welcoming environment for our customers, complete with good coffee and a comfortable waiting area. I look forward to welcoming you back for your next visit! Sincerely, Wayne Bogle Parts and Service Director

May 25, 2024

Pleasant experience. Work was completed timely. 15 word minimum is a bit much to write. More

by Jennstamper71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Calcaterra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Palm Chevrolet responded

Thank you for the 5-star rating! I appreciate your feedback on your pleasant experience at Palm Chevrolet. Sincerely, Wayne Bogle Parts and Service Director

May 25, 2024

This was the first oil change on our vehicle. Everything was explained to us and they were done in an hour. The person greeting you when you pull in was extremely nice and helpful. More

by barbottens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franchesca Stone
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Palm Chevrolet responded

Thank you for taking the time to share your experience with us. I am thrilled to hear that your first oil change with Palm Chevrolet went smoothly and that our team provided clear explanations and excellent service. I aim to make every visit efficient and welcoming. I appreciate your kind words and look forward to assisting you with any future automotive needs. Sincerely, Wayne Bogle Parts and Service Director

May 24, 2024

Dealership overall is great but staff you are not in contact with could be friendlier when they are not working with a customer. More

by GMONGELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Palm Chevrolet responded

Thank you for taking the time to share your feedback. I appreciate your kind words about our dealership. I will address your concerns with the staff to ensure a consistently friendly atmosphere for all visitors. I look forward to the opportunity to assist you again in the future at Palm Chevrolet. Sincerely, Wayne Bogle Parts and Service Director

May 24, 2024

The gentleman Craig took very good care of us let us know what was going on and made an appointment for our truck to be serviced More

by beterthanme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig
May 25, 2024 -

Palm Chevrolet responded

Thank you for sharing your positive experience with Palm Chevrolet! I'm thrilled to hear that Craig provided excellent care and communication regarding your truck service appointment. I appreciate your feedback and look forward to assisting you again in the future. Sincerely, Wayne Bogle Parts and Service Director

May 24, 2024

The woman scheduling is so rude. This is not the only incident. The last two appointments took almost 3 hours to get an oil change. More

by annibelle60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Grey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Palm Chevrolet responded

Thank you for sharing your feedback with us, Annibelle. We're disappointed to hear about your experiences with scheduling and the lengthy wait times for oil changes. We strive to provide efficient and respectful service at Palm Chevrolet. Please contact me directly so we can discuss this further and work towards a resolution. Sincerely, Wayne Bogle Parts and Service Director

May 24, 2024

Schedule a service and they couldn’t not complete it due to a henderance from GM is what I have been told. Communication was terrible and this isn’t the first time this has occurred. More

by EDUARDOIGNACIOSIMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Neil Stefani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Degroot
May 28, 2024 -

Palm Chevrolet responded

Thank you for sharing your feedback with us, Eduardo. We are disappointed to hear about your experience with us. We strive to provide excellent service, and we fell short of your expectations. Please contact me directly so we can address your concerns and work towards a resolution. Thank you. Sincerely, Wayne Bogle Parts and Service Director

May 24, 2024

I was very pleased with Brandon Daniels, Sales Consultant. Brandon sole us our 2024 Chevy Trailblazer.He took the time to inform us about all the technical information. I am not very technical sav More

by conniechristley1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sven Reiter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Palm Chevrolet responded

Thank you for sharing your positive experience, Connie! We are thrilled to hear that Brandon provided you with excellent service when purchasing your 2024 Chevy Trailblazer. We appreciate your recommendation and look forward to serving you, your friends, and your family in the future. If you need anything else, please don't hesitate to reach out to Palm Chevrolet. Thanks again! Best, The Palm Chevrolet Team

May 22, 2024

Very disappointed! The mailed coupon I received offered a $173.99 special for front brake pad replacement, including installation labor, plus taxes and fees. The invo More

by mhotchkiss
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Franchesca Stone
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Palm Chevrolet responded

Thank you for sharing your feedback. We appreciate you bringing this matter to our attention. Our goal is always to provide transparent and fair pricing to all our customers. We would like to further investigate this issue to reach a resolution. Please contact me directly so I can address your concerns and work towards a positive outcome. Thank you for your understanding. Sincerely, Wayne Bogle Parts and Service Director

May 23, 2024 -

mhotchkiss responded

Received a call from Wayne today at 3PM. He stated that there was indeed a billing issue and is willing to refund the over payment. Given that he reached out and wants to make it right with me, it restores my faith with this dealer. Nice job guys!

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