I bought a new vehicle there and when I got it, it had no gas. Then I am promised oil changes but when I call to schedule. No one ever picks up or returns my call from the service department. I have addressed this situation with the manager over the phone and he tells me to just show up. So I did and they tell me upon arrival that I need to make an appointment or wait 5 hours for a standard oil change. I know its a free oil change, but you make my money off the brake pads, the air filters, the windshield wipers and everything else you tell me I need to purchase every time I am there.
I just wish I had another Ford location to take my car to when I needed an oil change.