Palmen Buick GMC

Really bad experience with my truck representative talked re Was treated poorly after I call about my automobile that they fix but the problem is still there and when I called to have the conversation about they Was treated poorly after I call about my automobile that they fix but the problem is still there and when I called to have the conversation about they shoot valve still haven't after they fixed it the representative was real nasty to me More

Customer Oriented Service Center On Sunday July 21st my 2014 Cadillac SRX would not start. I had it jumped and drive it to Palmen to drop off the car and key fob. On Monday morning On Sunday July 21st my 2014 Cadillac SRX would not start. I had it jumped and drive it to Palmen to drop off the car and key fob. On Monday morning I receive a follow up call confirming what the issue was and repairs were started. I needed a new battery. Jason explained to me all charges and what was done. Great job. More

Protection package done on my Acadia I had the undercoating, paint & interior protection & a paint chip fixed on my Acadia..very pleased with the service& how quickly my car was ready I had the undercoating, paint & interior protection & a paint chip fixed on my Acadia..very pleased with the service& how quickly my car was ready More

Cadillac service Having Jason as a service writer is why I do business with Palmen. It's hard to find somebody in any industry that knows what it is to give good cust Having Jason as a service writer is why I do business with Palmen. It's hard to find somebody in any industry that knows what it is to give good customer service. Jason exemplifies what it is to be a person in the service industry. He does his job well is a straight shooter and he's courteous with everyone he deals with. More

Problem not fixed I requested an oil change on my car and that was not done. My side detection service lights were on and I was told it was fixed but it still is not wo I requested an oil change on my car and that was not done. My side detection service lights were on and I was told it was fixed but it still is not working. They were also supposed to wash my car and did not. More

They care Most staff are super friendly and attentive to needs..love the front desk ladies, most of them are super sweet. My service advisor was swamped with wo Most staff are super friendly and attentive to needs..love the front desk ladies, most of them are super sweet. My service advisor was swamped with work but was very apologetic seeing as I had an appointment and fit me in as soon as possible to get my cars needs done. These guys are professional and attentive, just have a little patience with them because this is a popular dealership so they are a little busy at times. More

great experience I used the Costco auto buying program to purchase the Enclave. I shopped around after getting a price to see if it was a good deal. After about a week I used the Costco auto buying program to purchase the Enclave. I shopped around after getting a price to see if it was a good deal. After about a week I came back to Palmen to make the purchase. Everyone there was great from start to finish. They will continue to get my business. More

Good service experience I was in and out for an oil change and a tire rotation in a decent amount of time. Tim rememberers me and make helpful suggestions for my vehicle. I was in and out for an oil change and a tire rotation in a decent amount of time. Tim rememberers me and make helpful suggestions for my vehicle. More

Lack of communication The only complaint I have is that there should of been better communication on keeping us informed on what was going on with our Saturn. The only complaint I have is that there should of been better communication on keeping us informed on what was going on with our Saturn. More

Pre-owned truck purchase Palmen Buick GMC had the exact truck I was searching for. I was greeted by Nat at the door, who got us out on the test drive very quickly. Presentatio Palmen Buick GMC had the exact truck I was searching for. I was greeted by Nat at the door, who got us out on the test drive very quickly. Presentation was fantastic! The truck was backed into a stall near the door with the tailgate and doors open. We negotiated a great price on it. SOLD! Financing was a breeze with John. Palmen also ran a neat summer promotion, giving away soft drinks by the case. This was our third vehicle purchase from Palmen and we’ve been treated well every time. Thanks! More