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Palmen Buick GMC - Service Center

Kenosha, WI

4.6
2,783 Reviews

2,783 Reviews of Palmen Buick GMC - Service Center

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June 01, 2025

The dealership employees are always professional and work is explained before it is performed. All work is done in a timely manner. More

by Loschdg
Recommend Dealer
Yes
Employees Worked With
Tim Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Hoffman
June 01, 2025

Everything was fine. It took longer than expected. My experience was fine Ben did a good job. I believe my car was well taken care of. More

by MAXIMA711
Recommend Dealer
Yes
Employees Worked With
Ben
May 31, 2025

Jason was awesome. He was able to get me in last minute, kept me informed on what was happening, & he helped me with a shuttle ride home & back to dealership to pick up More

by MARCUS.DORSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Garon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2025

Tim is always so efficient and nice when I come. He always calls me if something unexpetantly arises with my vehicles. He is so nice and funny too. More

by BFRANCETIC
Recommend Dealer
Yes
Employees Worked With
Tim Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Hoffman
May 31, 2025

I love taking our cars to Palmen. Especially because of Tim. He takes such good care of mine and my kids cars! More

by BFRANCETIC
Recommend Dealer
Yes
Employees Worked With
Tim Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Hoffman
May 29, 2025

I had an amazing experience during my time with the service department. Jason was very clear and communicative with my needs. I was told the service should take about 4 hours and it was on the dot. Pro More

by EMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Garon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025

I brought my truck in to install splash guards. After more than 2 hours, the job was not done satisfactorily. The trim was pulled back from fenders. Guards weren’t installed properly. In addition, More

by makeutap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan First
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Hoffman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Garon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Gersch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Borissenkov
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025

Did not tell me the vehicle was ready. Let it sit for 4 days over the holiday weekend, and then handed it off with bird poop all over it. Very disappointed in the lack of customer service. More

by mahlon
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan First
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy moore
May 29, 2025

Clean comfortable waiting area. Friendly helpful staff. Randy got me scheduled fast and convenient. Work completed on time and my vehicle was cleaner than when I brought it in. More

by qfirerider05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
May 28, 2025

Tires were overinflated ( front 82, back 90). And I have a rattling sound in undercarriage. Prior visits were 5 stars. More

by Jerry
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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