Palmen Buick GMC - Service Center

The dealership employees are always professional and work is explained before it is performed. All work is done in a timely manner. is explained before it is performed. All work is done in a timely manner. More

Everything was fine. It took longer than expected. My experience was fine Ben did a good job. I believe my car was well taken care of. It took longer than expected. My experience was fine Ben did a good job. I believe my car was well taken care of. More

Jason was awesome. He was able to get me in last minute, kept me informed on what was happening, & he helped me with a shuttle ride home & back to dealership to pick up He was able to get me in last minute, kept me informed on what was happening, & he helped me with a shuttle ride home & back to dealership to pick up my vehicle. More

Tim is always so efficient and nice when I come. He always calls me if something unexpetantly arises with my vehicles. He is so nice and funny too. He always calls me if something unexpetantly arises with my vehicles. He is so nice and funny too. More

I love taking our cars to Palmen. Especially because of Tim. He takes such good care of mine and my kids cars! Especially because of Tim. He takes such good care of mine and my kids cars! More

I had an amazing experience during my time with the service department. Jason was very clear and communicative with my needs. I was told the service should take about 4 hours and it was on the dot. Pro service department. Jason was very clear and communicative with my needs. I was told the service should take about 4 hours and it was on the dot. Provided accommodations for me while my vehicle was worked on. I couldn’t speak more highly of my time and the service. More

I brought my truck in to install splash guards. After more than 2 hours, the job was not done satisfactorily. The trim was pulled back from fenders. Guards weren’t installed properly. In addition, After more than 2 hours, the job was not done satisfactorily. The trim was pulled back from fenders. Guards weren’t installed properly. In addition, the “complimentary car wash” was literally water sprayed on my truck and it looked worse than when I brought it in. Not only did they do a poor job installing the splash guards and dirtied my truck, they also dented it, apparently while trying to install. I was told I would receive a call to schedule dent repair and have yet to receive a call from this dealership. Do not recommend More

Did not tell me the vehicle was ready. Let it sit for 4 days over the holiday weekend, and then handed it off with bird poop all over it. Very disappointed in the lack of customer service. Let it sit for 4 days over the holiday weekend, and then handed it off with bird poop all over it. Very disappointed in the lack of customer service. More

Clean comfortable waiting area. Friendly helpful staff. Randy got me scheduled fast and convenient. Work completed on time and my vehicle was cleaner than when I brought it in. Friendly helpful staff. Randy got me scheduled fast and convenient. Work completed on time and my vehicle was cleaner than when I brought it in. More

Tires were overinflated ( front 82, back 90). And I have a rattling sound in undercarriage. Prior visits were 5 stars. And I have a rattling sound in undercarriage. Prior visits were 5 stars. More