Palmen Buick GMC - Service Center

Lack of customer service Every time I go for service, I always have to wait an extended time to get someone to help me. And they were going to make me wait until the person wh Every time I go for service, I always have to wait an extended time to get someone to help me. And they were going to make me wait until the person who set up my appointment was available to check me in for an oil change. I complained and was taken care of immediately. An oil change here takes 45 minutes to an hour. And though it is nice they offer a complimentary car wash, they don't dry it. I will never prepay for maintenance services again. I will say that Jeff Nagy has been very polite and helpful. Even though he was not the person who took my appointment set up call. I appreciate that. More

Very Happy With Palmen Service Center The Palmen Service Center staff I've encountered, in particular Tim Hoffman demonstrate the best customer service and are so very pleasant to deal wit The Palmen Service Center staff I've encountered, in particular Tim Hoffman demonstrate the best customer service and are so very pleasant to deal with. Tim showed me I disabled the trunk latch by accident, confirmed the leak in the A/C by the hissing noise and identified that the seat plastic had cracked which was the seat issue I had questions about. He then set about getting everything scheduled and the part ordered. After a short time I was given a loaner car and sent on my way. Tim contacted me when the repairs were complete. Kudos to the Palmen team! Thank you Tim! More

Oil Change As always, Tim and the service crew did a great job! They check over everything, and you get a car wash, too. The shuttle home is fast and efficient, As always, Tim and the service crew did a great job! They check over everything, and you get a car wash, too. The shuttle home is fast and efficient, or if you wait, you can enjoy refreshments. More

Satisfied Jason is always friendly and helpful, and always efficient. When scheduling an appointment, I can count on attentive and prompt service. While pointin Jason is always friendly and helpful, and always efficient. When scheduling an appointment, I can count on attentive and prompt service. While pointing out routine service necessities, he isn't pushy - something we greatly appreciate. More

Super Service Palmen Motors has been my choice for service e It friendlinto all my cars since 2002. I appreciate their friendliness, attitude and helpfulness with a Palmen Motors has been my choice for service e It friendlinto all my cars since 2002. I appreciate their friendliness, attitude and helpfulness with all my car concerns. They are always there to help with all my car experiences good or bad. I am very pleased and satisfied with my partnership with Palmen More

Easy purchase, but prev purch there, 6 yrs ago new, tanked. The rating is for the no-push sales person. The dealership is in question in that my 2nd car from them, a 2012 GMC, well cared for, blew its motor in The rating is for the no-push sales person. The dealership is in question in that my 2nd car from them, a 2012 GMC, well cared for, blew its motor in midstream driving. I went back there assuming I'd get the most trade-in since it was their car. Didn't get much considering a brand new exhaust system. Won't purchase there again...leased this time. Left a with a bad feeling that they had me by the nape of the neck.. More

Service visit Needed work done on my Denali. My Service Technician is Jason Garon. He has been our family's service technician for years. Jason is knowledgeable, Needed work done on my Denali. My Service Technician is Jason Garon. He has been our family's service technician for years. Jason is knowledgeable, considerate and hard working. We have two SUV's and Jason is the reason we have all our oil changes, repairs, etc done at this dealership. He keeps are vehicles in great shape and gets them back on the road as soon as possible. The service techs are top notch and I would highly recommend them. Thank you, Jason!! More

2nd. Service visit My S/A Jeff Nagy was excellent. Take excellent care of me and my new 2018 Sierra Denali. This was my 2nd routine service visit. Jeff got me in and My S/A Jeff Nagy was excellent. Take excellent care of me and my new 2018 Sierra Denali. This was my 2nd routine service visit. Jeff got me in and out in less then 45 min. Its a well managed and well run Service dept. More

oil change/tire rotation Service was exemplary. Kevin took my original appointment, but was on the phone with another customer when I arrived. Jeff just jumped right in a Service was exemplary. Kevin took my original appointment, but was on the phone with another customer when I arrived. Jeff just jumped right in and took care of me without hesitation. When it was done, Kevin explained everything that was done and kept the car inside because it was raining and I did not need to walk outside in the rain. More

neededmy car fixed due to an accident MY CAR NEEDED A LOT OF REPAIR THANKS TO TIM HOFFMAN HE WAS THERE TO MAKE SURE I WAS TAKEN CARE OFF WITH A LOANER CAR AND THE MECHANICS DID A OUTSTAND MY CAR NEEDED A LOT OF REPAIR THANKS TO TIM HOFFMAN HE WAS THERE TO MAKE SURE I WAS TAKEN CARE OFF WITH A LOANER CAR AND THE MECHANICS DID A OUTSTANDING GREAT JOB TOO I ALWAYS BRING MY CAR TO PALMENS AND AM ALWAYS TAKEN CARE More