Palmen Buick GMC - Service Center

Service As always the staff is very friendly and keep you updated. Went in for oil change and was out in no time. Never had a problem with service department. As always the staff is very friendly and keep you updated. Went in for oil change and was out in no time. Never had a problem with service department. More

Tim always takes good care of us! Thanks for taking good care of us! Tim always gets us in when service is necessary and the job is done in a timely manner. Thanks for taking good care of us! Tim always gets us in when service is necessary and the job is done in a timely manner. More

I had an oil change at scheduled time. Work done in professional and timely manner. This has been my experience in the years I have worked with this dealership. I will continue to go to t Work done in professional and timely manner. This has been my experience in the years I have worked with this dealership. I will continue to go to this dealership in the future. More

Great, quick service Everything went great. My oil change didn’t take long and car was washed for me as well. Jason was quick to get my car in and out while not making a Everything went great. My oil change didn’t take long and car was washed for me as well. Jason was quick to get my car in and out while not making anything feel rushed. More

Great service, some bad communication I was told to tow my truck in, but I really didn't have to. Could've saved $100. They did great otherwise. Great job! I was told to tow my truck in, but I really didn't have to. Could've saved $100. They did great otherwise. Great job! More

Informative Took our car in because motion detectors not working. Found out was a problem with censors caused by previous accident. Staff was helpful and wait tim Took our car in because motion detectors not working. Found out was a problem with censors caused by previous accident. Staff was helpful and wait time was minimal. Pleased with service and response. More

Problem not identified Had an appointment for Wednesday. Dropped off Tuesday evening. Did not even look at vehicle until Thursday afternoon. Brought in for noise coming fr Had an appointment for Wednesday. Dropped off Tuesday evening. Did not even look at vehicle until Thursday afternoon. Brought in for noise coming from passenger front when braking. Technician did not hear sound. Tony drove home, heard sound twice. Cannot identify source. Charged me for .5 hour labor even after telling my spouse no charge because could not find problem. Heard noise driving home from dealership on Friday. Still making noise and getting worse. Did not even wash the car for my $75. I replaced gas in the loaner, gas in my car for the 40+ miles it was driven was not replaced. Not the first time I have had to bring a vehicle back numerous times for the same problem. Texted Tony Friday evening to say still hearing sound and I was not satisfied. No response. More

Oil change The oil change took longer than I expected. But Tim thought my appointment was 230. However I was told 130. So I waited till done Overall it was The oil change took longer than I expected. But Tim thought my appointment was 230. However I was told 130. So I waited till done Overall it was good. More

Service experience with Palmen Cadillac The service was very thorogh, repairing an issue that a different service provider tried to repair twice. The waiting area is inviting but because the The service was very thorogh, repairing an issue that a different service provider tried to repair twice. The waiting area is inviting but because the service could not be completed same day I was provided with a loaner vehicle. More

In and out without a problem Brought my Cadillac in for a recall and oil change. I was able to drop it off and have service completed while I was at work. Tony called me as soon a Brought my Cadillac in for a recall and oil change. I was able to drop it off and have service completed while I was at work. Tony called me as soon as work was finished and I was able to pick it up immediately after work More