Palmen Buick GMC - Service Center

We had to wait extra long time for the part to come in I have been Buying with this shop now 4-5 cars. Tom who passed AWAY ,would have answers in seconds he would call back or walk over to a office for ans I have been Buying with this shop now 4-5 cars. Tom who passed AWAY ,would have answers in seconds he would call back or walk over to a office for answers..Always a car to get home if the car stays over. Problems that has come up is if some one is off for some reason, the call should go to the Office to get help for that call. Jeff just got caught in our situation. He has been a terrific worker answering and get us servis. BY NO MEANS SHOULD HE BE HELD FOR THIS RIGHT NOW.. We are going on two week vacation, Call me I'm at home the wife is working 3 half days a week, so we are in and out SENIORS & VET.. Jerry Piotrowski More

Really bad experience with my truck representative talked re Was treated poorly after I call about my automobile that they fix but the problem is still there and when I called to have the conversation about they Was treated poorly after I call about my automobile that they fix but the problem is still there and when I called to have the conversation about they shoot valve still haven't after they fixed it the representative was real nasty to me More

Customer Oriented Service Center On Sunday July 21st my 2014 Cadillac SRX would not start. I had it jumped and drive it to Palmen to drop off the car and key fob. On Monday morning On Sunday July 21st my 2014 Cadillac SRX would not start. I had it jumped and drive it to Palmen to drop off the car and key fob. On Monday morning I receive a follow up call confirming what the issue was and repairs were started. I needed a new battery. Jason explained to me all charges and what was done. Great job. More

Protection package done on my Acadia I had the undercoating, paint & interior protection & a paint chip fixed on my Acadia..very pleased with the service& how quickly my car was ready I had the undercoating, paint & interior protection & a paint chip fixed on my Acadia..very pleased with the service& how quickly my car was ready More

Cadillac service Having Jason as a service writer is why I do business with Palmen. It's hard to find somebody in any industry that knows what it is to give good cust Having Jason as a service writer is why I do business with Palmen. It's hard to find somebody in any industry that knows what it is to give good customer service. Jason exemplifies what it is to be a person in the service industry. He does his job well is a straight shooter and he's courteous with everyone he deals with. More

Problem not fixed I requested an oil change on my car and that was not done. My side detection service lights were on and I was told it was fixed but it still is not wo I requested an oil change on my car and that was not done. My side detection service lights were on and I was told it was fixed but it still is not working. They were also supposed to wash my car and did not. More

They care Most staff are super friendly and attentive to needs..love the front desk ladies, most of them are super sweet. My service advisor was swamped with wo Most staff are super friendly and attentive to needs..love the front desk ladies, most of them are super sweet. My service advisor was swamped with work but was very apologetic seeing as I had an appointment and fit me in as soon as possible to get my cars needs done. These guys are professional and attentive, just have a little patience with them because this is a popular dealership so they are a little busy at times. More

Good service experience I was in and out for an oil change and a tire rotation in a decent amount of time. Tim rememberers me and make helpful suggestions for my vehicle. I was in and out for an oil change and a tire rotation in a decent amount of time. Tim rememberers me and make helpful suggestions for my vehicle. More

Lack of communication The only complaint I have is that there should of been better communication on keeping us informed on what was going on with our Saturn. The only complaint I have is that there should of been better communication on keeping us informed on what was going on with our Saturn. More

Great service Honest assessments of work to be done and what is required Price is as quoted and delivered on time Courtesy vehicle was provided as requested Honest assessments of work to be done and what is required Price is as quoted and delivered on time Courtesy vehicle was provided as requested More