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Palmen Dodge Chrysler Jeep Of Racine

Racine, WI

4.3
2,529 Reviews
For years, Palmen Chrysler Dodge Jeep RAM in Racine has been the premier retailer of new and used Chrysler, Dodge and Jeep vehicles for the Racine, WI area. Our dedicated sales staff, knowledgeable finance associates and expertly trained technicians are all here to make your experience fun, easy and hassle-free! We also carry an inventory of OEM auto parts, so anything automotive you need is here at Palmen Chrysler Dodge Jeep RAM in Racine. Call us today at (888) 712-7068 to find out how we can help you!
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8320 Washington Ave

Racine, WI

53406

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Showing 2,529 reviews

July 01, 2020

I appreciate the fact that my service was covered under warranty even after my warranty was up because they didn’t fix both ball joints systems when I was having problems just the front right one. I notice More

by Bendt000
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2020

The people that work there are awesome. They are the only reason I go there. Place it too pricey. Hope You treat them well.Good More

by BONRUNNING
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2020

Very good service- time will tell if my AC problem is finally fixed( this was the fourth time fixed in one year- first time at this site More

by adamsonrg606
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Robinson
June 30, 2020

good service I always have good service with Patti in the service dept. and always appreciate her knowledge in helping me make sure I get the proper maintenance f More

by ANITAT55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2020

Vince was great and made it a very easy transition to my new vehicle. Definitely reach out to him for any inquiries you may have. More

by abradshaw2
Recommend Dealer
Yes
Employees Worked With
Vince Gedgaudas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teddy Hendrix
June 30, 2020

tim delord was great. he took the time to talk about some of my concerns about the recall on my ram promaster i enjoyed woriking tim. More

by boomertrek63
Recommend Dealer
Yes
Employees Worked With
Timothy Delord
June 30, 2020

They were very accommodating and willing to go the extra steps to complete the sale of the car. The salesperson was very helpful with explaining the details of the car and service area. More

by Djklitzka
Recommend Dealer
Yes
Employees Worked With
Ron Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Wampole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Amburn, Tonya Tatro, Teddy Hendrix
June 29, 2020

Got to oil change appointment 15 minutes early and had to wait for service writer as 3 others sat there oil change still took 1hr More

by D1HAINES
Recommend Dealer
No
Employees Worked With
Wally Clark
Jul 13, 2020 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for your business and taking the time to provide this review. I apologize that our process did not seem to work for you that day, but Chrysler requires people with appointments to be assigned a particular advisor. This process, and adhering to the assigned appointment time are especially important during this time, dealing with Covid-19, as we are trying to space appointment times out accordingly, so as to prevent backups, lines, and crowds. Please understand, that just because the other advisors may have appeared to be available, they were more likely finishing paperwork from a customer before you or preparing for their next customer. What if they went to help you early and then their next customer comes in on time, but needs to wait? Now they are wondering why they have to wait for for their advisor, and it becomes a vicious cycle. We have found this is the best way to prevent backups, so showing up as close to your appointment time is the best practice, as we strive to make sure everyone is addressed no later than that assigned time. Additionally, everything in back is coordinated with the drop off schedule, so getting here 15 minutes early is not going to necessarily get your vehicle worked on any quicker. Understanding the process a little better, we hope you will continue servicing your vehicle here, allowing us to show how smoothly things can run when everyone is on the same page. Please feel free to call me if you have any other questions or concerns, and I will gladly help however I can. Thank-you and have a nice day! Sincerely, Jim Brinkman Customer Relations & Courtesy Transportation Mgr. Palmen CDJR of Racine - Service Department Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: M-F, 8am-6pm

June 29, 2020

Good people. My complete buying experience was the best I ever had. If I need to purchase another vehicle I’ll call them. Keep up the good work. More

by jweninger
Recommend Dealer
Yes
Employees Worked With
Matthew Gastaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Collins, Jessica Spencer
June 29, 2020

I always take my Wrangler in for maintenance at Palmen Automotive Group of Racine. I just had my 60,000 tune up and made an appt with Patti Ostergaard a few weeks prior. Unfortunately she was off that day More

by ttrevino80
Recommend Dealer
Yes
Employees Worked With
Tim Krikau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Owens, Joshua Robinson
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