Palmer Dodge Chrysler Jeep Ram

It took 2 visits to correct the problem. The original diagnosis was incomplete and the parts provided were incorrect. The original problem was the key fob for my 2006 Chrysler 300 and the t The original diagnosis was incomplete and the parts provided were incorrect. The original problem was the key fob for my 2006 Chrysler 300 and the trunk latch was inoperable. The repair included the cutting and programming of two new keys, which were cut from Jeep blanks . When we went to pick up the 300, The new keys failed to open the car or the trunk. We left the car for further diagnostics. Upon returning the Chrysler 300 was said to be fixed. The additional diagnostics determined new wiring was required for the trunk latch. The keys were still inoperable. An experienced technician found that the keys were cut from Jeep blanks versus Chrysler. After an additional twenty minutes for cutting and programming keys, the electronic part of the keys was functional; the doors and trunk now opened. However, the key portion to unlock the driver's side door still was still inoperable. The key did start the car. We accepted the car with this deficiency as it appeared there was no easy solution to the key opening driver's door issue. More

After several unsuccessful drop offs at other shops who couldn't figure out how to fix whatever was causing my Wranglers engine light to come on, I dropped it off at Palmer Dodge Jeep Ram because of the to couldn't figure out how to fix whatever was causing my Wranglers engine light to come on, I dropped it off at Palmer Dodge Jeep Ram because of the top reviews it got on dealerrater.com. I wasn't disappointed: took about two and a half days but they diagnosed and fixed the problem. They even paid for myUber home and then back when my car was ready, and I live about 25 miles from them. Kimberly kept me informed throughout and I can't say enough good things about my experience! More

My salesman Erol was fantastic, very knowledgeable and friendly. The overall experience was great because it was a fair and straightforward deal with no lowball trade offers or last minute dealer add ons. friendly. The overall experience was great because it was a fair and straightforward deal with no lowball trade offers or last minute dealer add ons. I would highly recommend this dealership More

Excellent service for a MoPar warranty service. 100% satisfied with the experience. On time delivery. 100% satisfied with the experience. On time delivery. More

Exceptional service. Manager Ryan was very personable and customer service focused. Thanks so much Ryan Manager Ryan was very personable and customer service focused. Thanks so much Ryan More

Kim was great and fixed my issue right away and updated my code in the car my code in the car More

Winston is a rock star. Clear communication and totally on top of things. Best service advisor I’ve worked with of any brand. Clear communication and totally on top of things. Best service advisor I’ve worked with of any brand. More

It all starts with the greeting. Customers can gauge a person’s sincerity and attitude from the initial greeting. Louis gave me a warm greeting never disappointed me with the level o Customers can gauge a person’s sincerity and attitude from the initial greeting. Louis gave me a warm greeting never disappointed me with the level of service and communication I rec’d. More

Great experience , fair and timely. Jim Miller and Chris Boozer are class acts. Thanks for making the experience easy and non stressful. Jim Miller and Chris Boozer are class acts. Thanks for making the experience easy and non stressful. More

Luis was beyond helpful and made sure my car was all ready before pick up! ready before pick up! More