Palmer Dodge Chrysler Jeep Ram

Normally I have great experience this last time NOT at all Most of the time I have a great experience with this company. This last time was horrible. The gentleman in the service center that I worked with was Most of the time I have a great experience with this company. This last time was horrible. The gentleman in the service center that I worked with was rude. More

Kurt Taylor was wonderful to deal with!! I am a repeat customer, and will stay loyal to Palmer Dodge. Exceptional Customer Service !! The rest of the staff was also a pleasure to work with ! customer, and will stay loyal to Palmer Dodge. Exceptional Customer Service !! The rest of the staff was also a pleasure to work with ! More

Interesting The five stars is for Hiram whom I worked with to get my oil change this past Saturday. There customer service for my oil change was amazing and he kn The five stars is for Hiram whom I worked with to get my oil change this past Saturday. There customer service for my oil change was amazing and he knows what he's doing. The oil change was good and all went well there but I had a windshield issue with my rain sensor since I had to replace it recently when it was smashed in by a rock. I replaced the windshield with an OEM windshield which was the exact one I had in the truck when purchased. Hiram referred me inside where I unfortunately met Roberto Del Campo. I stood there for a little bit while he stared at his phone checking his social media or whatever he was super focused on when all of a sudden he looks up throws his phone down and says yeah. I explained what was going on with my windshield in detail which either he couldn't hear me at all or just wasn't listening which is my guess. He goes on a rant about putting in another new windshield and about some random company that puts in windshields named safeguard. I get frustrated having to retell him everything all over that I just said so he starts getting angry where his goofy mask is about to fly off his face. Hiram then comes in and says he just needs it recalibrated which is the appointment I was trying to set up and Roberto says "oh yeah that too. I can't do that today." And just stares at me again.I replied "I know that thats why I'm in here to schedule something can I do that?" He says sure and just stares at his computer so I said never mind man your to busy. Then his answer turns to "Yes sir". And as I was leaving "Have a great Day!!" I've been in customer service for many years and that was the absolute worst that I've experienced in my life. I've spent $64K here total here this year and over $110K within the last 4 years between my family and I. I know thats not much but I do expect a descent person to deal with compared to this so called "master Service Advisor" and don't expect to have to explain what basic terms like OEM mean let alone have to repeat myself over and over while he's so invested into his cell phone. I dealt with Winston when I had parts added to my new truck a few months ago and he knew exactly how to be a descent person and got the job done with amazing customer service super simple and not aggravated that I was working with him. Same with Hiram who was very happy to help. I drove to this dealer for the first time for service because it was great when purchasing my vehicle in sales and getting parts added but if I have issues and would like to schedule an appointment while my truck is getting serviced I Do Not recommend them. Especially from Roberto Del Campo he's just looking for a fight and doesn't want to be bothered. I will be spending my hard earned money at a dealer closer to home for service, upgrades, and repairs. Hope this helps. More

I am pleased with the overall sales process. I found what I wanted online and they got me an approval before I even arrived. I test drive the truck I was looking for and signed the paperwork and was out of t I wanted online and they got me an approval before I even arrived. I test drive the truck I was looking for and signed the paperwork and was out of there within an hour. More

Great service Winston was very helpful and efficient. My car is running great I travel from Decatur to use this location they always have the best service car is running great I travel from Decatur to use this location they always have the best service More

My experience at dodge Palmer was excellent, quick and efficient service. The customer service was great everyone was super friendly especially Hiram who serviced me efficient service. The customer service was great everyone was super friendly especially Hiram who serviced me More

Totally professional and pain free experience I worked with 4 different people in the purchase of my new Jeep Sahara. They were all very professional and delivered on their promises. The whole p I worked with 4 different people in the purchase of my new Jeep Sahara. They were all very professional and delivered on their promises. The whole process was easy. Great job you guys! More

Roberto was great, thank you. Roberto made my visit a dream. From start to finish Roberto made my service experience a great one. Thank you so much for all the help. Roberto made my visit a dream. From start to finish Roberto made my service experience a great one. Thank you so much for all the help. More

Find the problem jeep was "cutting off" . I call ed talked to Roberto. He told me a good time to take the car. Check in was very efficient and oil change was done in a jeep was "cutting off" . I call ed talked to Roberto. He told me a good time to take the car. Check in was very efficient and oil change was done in a reasonable time More

Great experience, I knew the Jeep To get. Jim Miller did a good job of explaining my best choice. I am glad he changed my mind as I was trying to find a manual 2 door. I plan to customize my Jeep and Jim di a good job of explaining my best choice. I am glad he changed my mind as I was trying to find a manual 2 door. I plan to customize my Jeep and Jim didn’t attempt to over sell me. Great knowledge of the product. More