Palmer Dodge Chrysler Jeep Ram

Worst Service I ever had on any car I've owned (35 years) 1st service (oil change and tire rotation) of our new jeep and the service tech used a air gun to tighten the wheel nuts on my $56K jeep. No torque w 1st service (oil change and tire rotation) of our new jeep and the service tech used a air gun to tighten the wheel nuts on my $56K jeep. No torque wrench was used! When I asked the service advisor he said they only have 90 psi for the air gun and all dealers do it that way! I stated you could have 90 psi and still have the air gun over torque the lug nuts. I asked them to torque the lug nuts properly. Service tech smirked at me and then went around with a torque wrench. I stated you need to loosen the wheel nuts and retorque them properly as he laughed at me... I told them if you don't know what they are doing they should not work on cars! Spoke with Service manager and he re-torqued the wheel nuts, but no apology just have a nice day. Would not want to own the other cars and jeeps they worked while I watching them. They did the same thing to at least 4 other vehicles while I was there. Oil was spilled on the engine cover and smelled oil all the way home (more than the usually oil on the exhaust). Oily finger prints on the hood and fender too. Need to wash the Jeep when I got home because of oily finger prints. I hope the used the correct oil... 5w30! When we purchase the Jeep, Jody & Chris assured us that they had a great service and would not be disappointed. I was shocked at the service and how they treated my $56K jeep! More

Jeep Cherokee Service Roberto did a great job of working through a complicated service project on my Jeep Cherokee. He was very communicative and kept me well informed thro Roberto did a great job of working through a complicated service project on my Jeep Cherokee. He was very communicative and kept me well informed throughout the entire process. Two thumbs up! More

Chad Thomas was great!!! Very helpful and easy to work with. He was patient and kept in touch. The Finance mgr on 3/07/2020 was rude and almost made me change my mind about making the purchase. My bank as with. He was patient and kept in touch. The Finance mgr on 3/07/2020 was rude and almost made me change my mind about making the purchase. My bank associate experienced the same rudeness when she called and spoke with the finance department. They were not willing to help and seemed as if they did not want the business. If it wasn't for Chad Thomas I would have taken my business elsewhere. I appreciate Chad and his great customer service. I had no issues with the Finance mgr on the day of purchase 3/16/2020 More

Oil Change and Brake check Great service for the past 5 years. I purchase my Durango and my journey from them. They are very efficient and the price is right Great service for the past 5 years. I purchase my Durango and my journey from them. They are very efficient and the price is right More

Great experience again with the team - very helpful. Listened to my needs and met them. Very friendly professional and efficient! Will come back to Palmer again Listened to my needs and met them. Very friendly professional and efficient! Will come back to Palmer again More

Everyone was extremely friendly as well as helpful! We have never had a more pleasant experience. We will recommend everyone to buy their vehicle here! Love this place! have never had a more pleasant experience. We will recommend everyone to buy their vehicle here! Love this place! More

Best Experience buying a car ever! The team at Palmer is first class, they worked hard to earn my business. Jay Starkz was exceptional to work with, Eric Palmer was very detailed and bu The team at Palmer is first class, they worked hard to earn my business. Jay Starkz was exceptional to work with, Eric Palmer was very detailed and buttoned up in the business department. I have purchased a few cars from this dealer in the past and I will continue to take my business to them. Very honest and fair! More

I’ve worked with Winston for over three years and he has always shown great patience and provided very informative and succinct easily understandable info on my vehicle with a range of choices and in some c always shown great patience and provided very informative and succinct easily understandable info on my vehicle with a range of choices and in some cases provided the beat options for deferred maintenance. More

Thanks for making our situation right! We are happy with how everything went and flexibility Nick provided in working out our unique deal and Sean for getting us in the right new vehicle. how everything went and flexibility Nick provided in working out our unique deal and Sean for getting us in the right new vehicle. More

Experience was stellar from beginning to end! Thomas Jackson our Sales Consultant was exceptional! No pressure, he patiently listened & helped us find our dream Rubicon! Jackson our Sales Consultant was exceptional! No pressure, he patiently listened & helped us find our dream Rubicon! More