Palmer Dodge Chrysler Jeep Ram

Poor Service Came in for tire balance/rotation and oil change. Waited in store. Called to pick up car, only oil change was completed. Totally disregarded my re Came in for tire balance/rotation and oil change. Waited in store. Called to pick up car, only oil change was completed. Totally disregarded my request for the tire balance/rotation. More

Shady dealership. Zero customer service Paid $50k for a used viper. $55k after TTT. Get it home and notice a horrible smell. Found dead mine and mice feces throughout the entire car. I told Paid $50k for a used viper. $55k after TTT. Get it home and notice a horrible smell. Found dead mine and mice feces throughout the entire car. I told them I need new carpet that I would try and clean it. I gutted the car cleaned everything with bleach. Replaced the carpet which they made me pay for $500 of it. No luck. So through out the following 2 months I tried several methods. During that time I put lots of work and money into the car. No luck I gave up. I took it to them and the best he said he could do was give me the 50k back. Not the $500 in carpet. Not the $1500 in dealer fees. Not anything more. So I traded it for a new car to save on the taxes. I still haven’t received the title for the viper and I purchased it June 6. Took 1.5 months to get a tag and I had to threaten with an attorney to even get that. They are so unprofessional it’s ridiculous. I just bought a $92k hellcat from them yesterday and picked it up today. When I walked it yesterday it was flawless. When I got home with it today I noticed three long scratches in the matte black hood. I texted both the GM Jodi and the salesman Zack and Jodi’s response was OK. Zach asked for a pic which I sent and I got no response. Of course not. I hope to never see these people again. More

Best service around These guys are great and treat your issues very seriously. They’ve always taken care of me and the only dealership I trust and depend on. Thomas Pappa These guys are great and treat your issues very seriously. They’ve always taken care of me and the only dealership I trust and depend on. Thomas Pappas is my service guy and this dude is awesome so please ask for him at the Palmer Dodge location More

Awesome service Great experience all around! Went above and beyond normal service departments I have felt with in the past. Way to go Palmer Dodge I will be back! Great experience all around! Went above and beyond normal service departments I have felt with in the past. Way to go Palmer Dodge I will be back! More

Nothing like a rear end alignment without a good oil lube Service advisor was a saint. I had great experience from start to finish. Very smooth with rental car. I will be back in the future. Service advisor was a saint. I had great experience from start to finish. Very smooth with rental car. I will be back in the future. More

Good Service experience Thomas was a tremdous help. He stayed in touch keeping me informed to the progress. i couldn't have been more pleased with all repairs on our vehicle Thomas was a tremdous help. He stayed in touch keeping me informed to the progress. i couldn't have been more pleased with all repairs on our vehicle . The intermittent problem has been fixed. More

Great service Thomas Pappas was a pleasure to wok with. He kept me updated on the status of my car, which hasn’t always been my experience at other dealerships. Thomas Pappas was a pleasure to wok with. He kept me updated on the status of my car, which hasn’t always been my experience at other dealerships. More

Typical Old School Stereotypical Car Dealership Have purchased cars the past seven years from a dealership that epitomizes customer service and completely open and honest. Unfortunately did not hav Have purchased cars the past seven years from a dealership that epitomizes customer service and completely open and honest. Unfortunately did not have any used cars that met my need for my children so had to go elsewhere and Palmer Dodge reminded me of why I hate car shopping . Questions and concerns were met with answers that were off the cuff with no respect to their validity. and assumed pure stupidity on the part o the customer. Sales management was even worse right out of the movies and there is no understanding that they not only lost any future sales but have made me want to write this and I NEVER take the time to write reviews. More

A good experience I got a great price for my trade and a good price for my new Wrangler. The process in the finance office was actually great, 30 minutes from end to en I got a great price for my trade and a good price for my new Wrangler. The process in the finance office was actually great, 30 minutes from end to end, in the past that took several hours. More

Diagnosis of problem with replacement of defective part The immediate diagnosis of the cause of the problem with replacement of the defective part was performed flawlessly. The only reason for not giving a The immediate diagnosis of the cause of the problem with replacement of the defective part was performed flawlessly. The only reason for not giving a 5 star was the fact that the 23 point inspection form was not given to me so I had not been sure why the differential fluid had been recommeded to be changed since that was not intially explained to me. When I came to pick up the car I was checked out by a different employee than the one who had worked with me initially who was Winston Anderson who gave excellent service. The second employee who checked me out was courteous but simply forgot to give me the 23 point inspection form and I forgot to ask about that form. I did not get his name. More