Palmer Dodge Chrysler Jeep Ram

Great service ! Very friendly knowledgeable people. The service hardly took any time at all , and my Chrysler Pacifica was ready to drive home. I really appreciate t Very friendly knowledgeable people. The service hardly took any time at all , and my Chrysler Pacifica was ready to drive home. I really appreciate the service ! More

We can always expect a great service and friendly staff . Thanks for service with a smile. Really appreciate it. Thanks once again for the service with a smile. . Thanks for service with a smile. Really appreciate it. Thanks once again for the service with a smile. More

Your Vehicle is Ready, Not Ready My wife brought our 2016 Dodge Durango in to be serviced on 7/23/19 because it was running rough and the check engine light was on. The service depar My wife brought our 2016 Dodge Durango in to be serviced on 7/23/19 because it was running rough and the check engine light was on. The service department found shorted out ignition coils and spark plugs fouled out. A complete fuel induction service was done at our request too. We were notified the vehicle was repaired and ready to be picked up on 7/31/19, over a week after being dropped off. Moments after paying over $1000.00 for service, the engine light came back on as my wife was driving away from Palmer Dodge. My wife turned around immediately, brought the vehicle back to the service department and after waiting for nearly an hour was informed there were hundreds of dollars in additional repairs to be done. When I spoke with the service adviser, Mr. Pappas, on the 31st, I asked, "what happened to where the vehicle was there for a week and no one was able to see the job had not been done and my wife was the one to bring it to the attention of the service department after only moments on the road?". He shared they needed to replace rockers inside the cylinder head and shared that "we couldn't figure out why that spark plug was damaged like that". My reply to this was, "what happened that no one caught this before we paid over $1000 for service and had been told the vehicle was repaired. Mr. Pappas shared that there are several quality controls and test drives that occur to ensure the work is done. And still the vehicle was not fixed and no one caught the lingering concern. This is after we paid for the repairs and had to come back to the service department. I visited the service area and was shown the work yet to be done. When speaking with Mr. Pappas he also shared his tech "had to go deeper" to find the problem. Why did they not "go deeper" during the week the vehicle was in the shop, especially when they "could not figure out why the spark plug was damaged like that". I informed Mr. Pappas that I do not believe we should have to pay for repairs that no one caught through your quality control process, especially when there were lingering questions from the service department about the damage, and then being told the vehicle was ready and paying over $1000 for the initial service. Mr. Pappas informed me he could not authorize this and I would need to see his manager. I plan to see his manager today, since he was on vacation when I visited the service department on Friday, the 2nd of August. More

Customer Service I always service my Dodge Grand Caravan 2017 at Palmer Dodge. My previous 2006 and 1997 were also serviced at Palmer. I buy their 4 Oil change package I always service my Dodge Grand Caravan 2017 at Palmer Dodge. My previous 2006 and 1997 were also serviced at Palmer. I buy their 4 Oil change package. Any other required repairs in the future will be at Palmer Dodge. More

Excdllent and Seamless process I have been exploring options for a new truck. After working with the Palmer Dodge team it was clear to me that this was the place to purchase my tr I have been exploring options for a new truck. After working with the Palmer Dodge team it was clear to me that this was the place to purchase my truck. Jay Stark and Jody Cruce gave me their recommendation based on my needs and it turned out to be the perfect truck. Even better, they gave me a great price for my trade-in. The entire process took less than two hours and was very seamless. Overall - got a good deal and a great experience. More

Great, friendly service! I had a TSB that needed to be completed and Thomas was extremely helpful in getting me in and out in a timely fashion! He was very friendly and helpfu I had a TSB that needed to be completed and Thomas was extremely helpful in getting me in and out in a timely fashion! He was very friendly and helpful in getting it taken care of. More

Had a great experience with Jay and Chris! I would highly recommend this dealership and Jay and Chris. The whole dealership is very friendly and very clean I will send all my friends and family I would highly recommend this dealership and Jay and Chris. The whole dealership is very friendly and very clean I will send all my friends and family to this dealership More

Amazing! You will not be disappointed!! My experience with Palmer Dodge Chrysler Jeep Ram was absolutely exceptional from the beginning of the car purchase to the end. Everyone that was invo My experience with Palmer Dodge Chrysler Jeep Ram was absolutely exceptional from the beginning of the car purchase to the end. Everyone that was involved in my car purchase was wonderful and very supportive. I would especially like to give a huge shout-out to my sales consultant, Tony White! Tony was very helpful, thorough and supportive as this was my first time purchasing a car. He made it easy and a smooth experience, I wouldn't have wanted anyone else to sale me my first car, so thank-you Tony! Your service and compassion for others does not go unnoticed, it is people like you who make the world go around! Thank-you to everyone who was apart of my " first big girl" purchase! More

Great experience, before, during and after! This is the second vehicle I've bought from Palmer. Both times, I was in and out and felt like I'd gotten a fair deal. How you're treated after the This is the second vehicle I've bought from Palmer. Both times, I was in and out and felt like I'd gotten a fair deal. How you're treated after the deal is done is a good indication of how good a dealership is. In this case, we both forgot about the deposit I'd place on my Jeep Gladiator Launch Edition back in April. I went in, let them know what happened, and they took care of it with a few minutes. I will continue to go back to them! More

Great job as always! The engine light on Jeep came on as I was driving home from our family vacation. I was the first person in line Monday morning and worked with Thomas The engine light on Jeep came on as I was driving home from our family vacation. I was the first person in line Monday morning and worked with Thomas Pappas He was able to get my truck in and diagnosed really fast. Unfortunately, it was the catalytic converter. Thomas was able to get my truck in to get serviced that morning and resolved my issue. I had them change the oil at the same time. The repair cost wasn't as high as I thought it would be. The service is always speedy and great and Thomas is always friendly, personable and looking out for the customer. When I go back for any service, I always go back to Thomas! More