Palmer Dodge Chrysler Jeep Ram

Good result but didn’t get serviced timely Good result in service but didn’t give it timely service. We had made an appointment for 830 in the morning we actually dropped off the car the nig Good result in service but didn’t give it timely service. We had made an appointment for 830 in the morning we actually dropped off the car the night before. Expecting a call sometime that morning I called the service center at 1:30 and they still hadn’t had a car in service after we had made an appointment for 830 in the morning we actually dropped off the car the night before. Expecting a call sometime that morning I called the service center at 1:30 and they still hadn’t had a car in service center. they did finally call at nearly 3 o’clock explained the situation however they didn’t have the parts in the shop to complete the fuel pump repairs. They did offer us a rental at no charge but we had to come and pick it up.Long start was fixed immediately. We just drove to Wisconsin yesterday and noticed gas mileage was better as well. Also noticed we had some clicking relay noise under the dashboard that had stopped as well. . Your service was good, however I clearly wouldn't expect this sort of failure with car with only 85k. Since we got the car we have had water pump failure a air conditioner compressor failure and this fuel pump failure. I have never had this many failures on car with sort of mileage. More

Great Service I had a minor issue with my wrangler and they got it fixed faster than planned, and told me exactly what was wrong with it. They also quickly got me i I had a minor issue with my wrangler and they got it fixed faster than planned, and told me exactly what was wrong with it. They also quickly got me into a rental car to take until I could get my vehicle back. More

Unprofessional Experience I had a horrible experience with this dealership. It’s been over a month since I purchased my used vehicle. Among several cosmetic and mechanical issu I had a horrible experience with this dealership. It’s been over a month since I purchased my used vehicle. Among several cosmetic and mechanical issues that weren’t addressed I also still haven’t received a tag or license plate. The bank I financed the purchase with also just notified me that Palmer Dodge Chrysler Jeep Ram never sent a copy of my title or lien to them, which is going to change my interest rate. When I call to get this resolved I’m cycled through different departments and put on hold for up to half hour before I actually get to talk to someone. I’ve had a very negative experience working with this dealership and I’d highly recommend looking for a car elsewhere. More

Oil change and tire rotation were performed properly and quickly. Young lady who checked me in was very thorough! No waiting to check in which was nice. and tire rotation were performed properly and quickly. Young lady who checked me in was very thorough! No waiting to check in which was nice. More

Oil Change Palmer Dodge was very efficient getting me checked in for my oil change and the oil change was finished before the estimated time which was very conve Palmer Dodge was very efficient getting me checked in for my oil change and the oil change was finished before the estimated time which was very convenient for me. More

oil change No appointment service is very practical for us. Service points like the transfer case need to be checked before reminding the customer that it i No appointment service is very practical for us. Service points like the transfer case need to be checked before reminding the customer that it is required next. We service some items ourselves with products compatible with the warranty requirements. Thanks, More

Had an awesome experience Every sales rep and employee was very helpful did a great job. Easy process! Had a great experience throughout the entire process. Did everything smoo Every sales rep and employee was very helpful did a great job. Easy process! Had a great experience throughout the entire process. Did everything smooth and easy More

pay attention to detail Our salesperson was great, helpful and knowledgeable. No problems there. However, because my email address was put in wrong, it took four phone calls Our salesperson was great, helpful and knowledgeable. No problems there. However, because my email address was put in wrong, it took four phone calls before I could access the UConnect app and Mopar. Then, I had to file a police report and fill out a form to get notarized because they lost the license plate on my trade in. So, great friendly service on the front end and sloppy attention to detail on the backside. More

Awesome Chelsea at the service drop off was courteous and pleasant to work with. Great experience and will return again for service. Nice job by everyone in t Chelsea at the service drop off was courteous and pleasant to work with. Great experience and will return again for service. Nice job by everyone in the service department. More

Thomas Pappas is the best service man ever. Anywhere. Thomas is always smiling and making you feel welcomed. He always remembers my name when I walk in the door. It makes me happy to talk to him. Thomas is always smiling and making you feel welcomed. He always remembers my name when I walk in the door. It makes me happy to talk to him. More