Palmer Dodge Chrysler Jeep Ram

sales I didnt buy a jeep but i must say my sales guy chris buser did a fabulous job working with me! He was very informative and out going sales rep! He was I didnt buy a jeep but i must say my sales guy chris buser did a fabulous job working with me! He was very informative and out going sales rep! He was very professionalI would highly recommend Palmer Jeep and Dodge in Roswell! More

1st Time Customer at Palmer Worked with DJ, great job on his part, informative and professional. The whole staff made the buying experience what it should be. Would defiantly r Worked with DJ, great job on his part, informative and professional. The whole staff made the buying experience what it should be. Would defiantly recommend Palmer to family and friends. More

cannot trust this dealership if buying new salesperson was nice and professional. this is where it stops. test drove a new Cherokee latitude and had discussed price and personal financing which salesperson was nice and professional. this is where it stops. test drove a new Cherokee latitude and had discussed price and personal financing which was well understood in advance and agreed upon with the salesperson. next day I go to finalize and pay and am presented with the final price , taxes, fees and trade in. again , all to our satisfaction and ready to finalize. on a whim I politely asked what their rates wouldl be compared to what my bank quoted me for the loan and they said "yes" , " give us the chance to see if we can beat your banks rate" and they did come up with a more favorable rate. I still decided to go through my own bank . this is where their attitude changed. new person walks in and say's we will have to add another $1000.00 if you do not finance through the dealership. they were not very friendly anymore and my salesperson had disappeared. bait and switch, smoke and mirrors, call it what you will. we said " give back my keys to my trade in " and we walked. More

Sean was very nice to work with; dealership is dishonest Went to look at a used car advertised for $15,995. Sean met me in the lot, was very nice. Car was a nice recent trade - it had not been detailed but Went to look at a used car advertised for $15,995. Sean met me in the lot, was very nice. Car was a nice recent trade - it had not been detailed but was very clean. Although I wanted to pay cash, I was told I had to finance in order to get the advertised price. The price was acceptable and typical of dealer retail in the books, so I asked Sean to itemize the total, get me an APR and we'd close the deal on Saturday. A day later I was told that the advertised price was a "mistake" and it was really thousands more, but the sales manager would honor the price. So then they proceeded to add on a $599 "doc fee". I asked what this was for since it only takes 15 minutes to file the forms. I was told this was for dealer prep, gas, etc. I replied that none of this had been done to the car, and I didn't want it done. I offered to pay $100 for filing the documents but any more than that would require an itemized list. Then I was told that the doc fee was non-negotiable. They also added a $160 charge for "electronic registration". Since the $39 charge for the title transfer/tags was already on the list, I asked about this charge which typically costs the dealer $10-$15. I offered to pay it if I was given the itemized charges from the DMV. Again, no negotiation. Palmer also required me to finance in order to get the advertised price. The new Georgia Ad Velorum tax law gives dealers that finance 1/3 of the new tax kicked back to them. So if Palmer finances, they charge 6.75% but the actual tax they pay is 4.25%. That's another ~$400 more profit. My experience with Sean was great. My experience with Palmer Dodge was terrible - whoever was making the policy decisions on my deal was completely dishonest. I walked away from the deal and I will not visit them again. It appears that some Georgia dealers have made a habit of screwing unsuspecting buyers with a huge "doc fee". Buyers should be aware that this and other bogus fees are added to the total at closing, and these fees should be challenged as they are nothing more than dishonest profit by an unscrupulous dealership. More

Did a lot of research on the internet before visiting. Palmer had great prices advertised. Met with Joe McDonald and he made this a completely straight forward deal. No games, no regrets. Joe even foun Palmer had great prices advertised. Met with Joe McDonald and he made this a completely straight forward deal. No games, no regrets. Joe even found an additional discount that Palmer was able to extend due to my employer partnership. Dustin in the business office was also completely straight forward and honest. Both guys are very thorough and I'd highly recommend them. Check out the Palmer website. The prices they post are amazing and are valid. Completely transparent process. More

We purchased a Chrysler Town & Country and Mike Gebhardt did an outstanding job taking care of us as a customer and working with us through the process. I would recommend asking for Mike when you Gebhardt did an outstanding job taking care of us as a customer and working with us through the process. I would recommend asking for Mike when you visit this dealership. More

On a whim, my husband and I stopped in at Palmer Dodge Chrysler Jeep to browse used Jeep Wranglers. We were approached by a salesman, Sean O'Grady, who was not only a wealth of information, but very earn Chrysler Jeep to browse used Jeep Wranglers. We were approached by a salesman, Sean O'Grady, who was not only a wealth of information, but very earnest and eager to help us in anyway possible. We instantly had confidence in Sean. We have bought a lot of cars over the years and I can honestly say Sean went the extra mile to ensure we were satisfied customers. (we ended up buying a new Wrangler/Sahara and love it!) His knowledge of cars/trucks/jeeps far exceeds any salesperson we have ever dealt with in the past, I have already recommended his services to a family member who may be in the market for a new jeep. I have passed this dealership many times before and never gave it any thought. I will certainly recommend them solely based on our recent experience. I am sure other salespeople at PDCJ are very good, but we give Sean O'Grady excellent marks. Thanks for all of your help and guidance! More

Mike was very nice to work with as was the buying process. The problems arose when I drove the 2008 Ford F150 Limited home and had it checked out by a Ford Dealership the very next week. The A/C g process. The problems arose when I drove the 2008 Ford F150 Limited home and had it checked out by a Ford Dealership the very next week. The A/C ground faulted and had to be rewired so I asked the mechanic to do a thorough inspection of the truck. The tires on the truck were mismatched and had significant uneven tread-wear which is a big deal on an AWD vehicle. This caused the AWD to overcompensate/kick-in because it thought the truck was slipping which could cause premature transmission problems. This was known once the tires were rotated, so I had to buy 4 new tires as well. The brake fluid was low, the windshield washer fluid was empty, and the brake pads were measured at 1-2mm, they were essentially metal on metal. This could have been disastrous if I had needed to slam on the brakes. So I had the front brake pads replaced as well. I contacted Mike to let him know that I don't believe Palmer Dodge's Service Dept. ever did a maintenance inspection/service on the vehicle because if they did the normal maintenance stuff above, except the A/C, would have been caught and should have been corrected before being placed on the lot. He agreed and upon checking with the owner said "the Owner said to make it right what the truck had cost me." Well, after way too many phone calls and countless service receipts emailed between myself and Mike, the end result is nothing. Since buying this truck I have also now replaced the alternator, the wire connection from alternator to battery, the battery twice, a steering joint on the front left tire, and now I need to have the steering wheel cruise control switch fixed. The deal making was a good experience, but the trustworthiness and the "doing the right thing for the customer" from the dealership, is very disheartening. So yes, signing the "as is" statement is exactly what might should cause the next buyer a moment to stop and due his/her due diligence in regards to the service records of a used vehicle from here. Don't just ask, "Has this been thru your service dept.?" More

The way this dealership handles legitimate customer inquires is IMO a complete joke. Chrysler needs to take a closer look into this dealer's practice / CSR if they care about how a dealership represent inquires is IMO a complete joke. Chrysler needs to take a closer look into this dealer's practice / CSR if they care about how a dealership represents their brand. We live in Roswell and I would hope a local big brand car dealership would pride itself in projecting a professional image towards their community. We genuinely gave Palmer a chance to make a seriously EZ car deal with us... here is a summary of what happened to date; ** 3 weeks ago my wife visited Palmer and inquired about "special ordering" a new '14 Grand Cherokee (to her specifications due to lack of any lot availability) as her current Jeep lease is ending. Hello, total legit repeat buyer with brand loyalty here fellas, right???!!!!!!! The salesperson was "friendly", but ultimately he failed in providing a simple competitive quote and lease number breakdown for this seemingly EZ Special Order when we asked for such info. He merely quoted MSRP of a comp vehicle and a seemingly inflated payment WITHOUT any breakdown (sorry, we DO NOT make a buying decision based on a payment quote and clearly indicated this, we simply asked for a true competitive selling price and the money factor % used, which to me doesn't seem like an unreasonable request... go ahead and make a fair profit, just give us a simple breakdown. After SEVERAL POLITE inquiries by my wife and myself, we NEVER RECEIVED ANY RESPONSES by phone, email, or text. Ultimately after these several requests, they NEVER WOULD OR DID PROVIDE THIS BASIC INFO to help us make a BUYING decision. We were never once rude, and always said please and thank you in advance while asking for the basic info and waiting for a response. It makes no sense to me why these questions from a prospective buyer would be ignored by both Sales and F&I representatives. NO EXCUSE, PERIOD. So yes, they missed this ez opportunity to "earn our local business" due to their lack of answering our basic vehicle buying inquires. ** Today Dec. 12th, my wife called them to "schedule the end of lease inspection" as instructed per Chrysler Financial. The person who answered her call BASICALLY LAUGHED AT HER and said "why waste your time with that, ha ha, just turn it in to a dealer, THAT'S STUPID to even bother doing an inspection BECAUSE CHRYSLER DOESN'T CARE." Hhhmmmm... Interesting response to a customer's question of protocol. Generally speaking, dealerships wonder why customers HATE car shopping... PALMER, how about you take a look at yourself & they way YOU represent YOUR dealership and your brand. Some of the reasons could lie within your internal general practice, at least based on OUR experience it appears that way. I don't like to bash a business, but YOU CLEARLY EARNED THIS ONE. If you oppose this review, you folks have our number (as we gave it to you multiple times while trying to buy from you.) But honestly I wouldn't bother, as I've never seen my wife as pissed off at a dealership is she is with you PALMER and your lack of basic customer service and respect to your customer. You missed your chance because you weren't willing to provide simple buying information to an obvious buyer, so don't even get mad at us. We will enjoy our shopping experience elsewhere with a respectable and responsive dealership - and will not recommend Palmer to anyone ever. Sorry. ** By the way, the salesperson even bragged about how the owner just bought a brand new Aston Martin. Wow... Way to project an image that you do not gross over your customers. ** Choose your Dodge/Jeep car dealership wisely - and know this is a real review from good local people that believe in honest business practice, proper customer service and good follow-up before and after the sale. More

Getting work done on your vehicle is usually stressful and inconvenient This time was different. This was my first time at Palmer dodge and I found the experience to be pretty breezy. Besides the parking and inconvenient This time was different. This was my first time at Palmer dodge and I found the experience to be pretty breezy. Besides the parking lot being over crowded and a little stressful to navigate, the over all service provided was great. Go and ask for Stef Forsyth, he is super friendly. . More