Palmer Dodge Chrysler Jeep Ram - Service Center

Yes, but they missed a diagnosis of the car and I had immediate problems with the Jeep upon leaving and had to return and spend the whole afternoon at the dealer waiting for them to fix it. I will note t immediate problems with the Jeep upon leaving and had to return and spend the whole afternoon at the dealer waiting for them to fix it. I will note that they did cover the cost of the replacement part. Sarah, my service advisor, was very nice and pleasant to work with and deserves an A+. More

They went above and beyond to solve my car's problem. They were very good with communication and were very professional. They were very good with communication and were very professional. More

Richard did a great job sorting out many of my issues with the car! Thanks with the car! Thanks More

Kim was very helpful and kept me updated on the progress of my repair! Very happy. of my repair! Very happy. More

Good service love everyone there, clean and efficient hard working punctual great environment. Would definitely recommend hard working punctual great environment. Would definitely recommend More

Such professional service from beginning to end. Another dealership I have used with horrible service could not get me in for months and I could get right into Palmer Dodge within a few days. Another dealership I have used with horrible service could not get me in for months and I could get right into Palmer Dodge within a few days. More

First the bad: Palmer refused to service the glow plugs in my Jeep eco-diesel unless I agreed to waive their responsibility for breaking one and further required that I agree to the cost of replacing the h in my Jeep eco-diesel unless I agreed to waive their responsibility for breaking one and further required that I agree to the cost of replacing the head if they did break off a glow plug for an estimated $4200. Naturally I told them no thanks. This tells me two things: first, that the glow plugs are a known defective item and second, that Palmer has little confidence in their mechanics. Fortunately, I found a competent mechanic willing to take on the task. It turns out the glow plug was never defective in the first place and it was just a dirty contact. He cleaned it, cleared the error code and now it works fine. Palmer completely missed this and was going to charge me the better part of $500 to change the glow plug with the risk of a $4200 engine head replacement if they screwed it up. I certainly will not be going back to Palmer for any kind of significant repairs. Now the good: they did a competent job of changing my oil. For a cost of nearly $300 that is. Refilling the diesel exhaust fluid cost me another $100, and when I pointed out to them that it was still not full, they said they would top it off but only if I paid them more money. So actually, not very good at all. More

Solid service. Extremely easy to book the appointment. Solid service. Hiram is knowledgeable and professional. I will definitely come back! Extremely easy to book the appointment. Solid service. Hiram is knowledgeable and professional. I will definitely come back! More

Repair and communication leading up to and right after repair was fine. However, ran into an issue on the 2nd drive after the repair. Called the service manager and left him a message. It's been a week si repair was fine. However, ran into an issue on the 2nd drive after the repair. Called the service manager and left him a message. It's been a week since that message and no one has called me back to discuss. More

Hard to navigate getting to service dept. She realized I was a senior citizen and delivered my car to me. She realized I was a senior citizen and delivered my car to me. More