Palmer Dodge Chrysler Jeep Ram - Service Center

The services I received was exceptional, caring spirit, easy to engage, and exceptional greetings (no colloquiums used when greeting me). By the way, as me being a New Yorker, it is so refreshing to not be easy to engage, and exceptional greetings (no colloquiums used when greeting me). By the way, as me being a New Yorker, it is so refreshing to not be greeted and not spoken to by staff using colloquiums/less than professional language. Louis Espinoza did an awesome job. Louis Espinoza is ideal candidate for promotion as Chief Service Officer. Louis Espinoza gives to the Village Of Exceptional Customer Service & Repair Logistics Resolution Service! I wish that my digital MOPAR Leaks Repair/PALMERDCJ.COM coupons totally of $150 would have been applied to my final total bill.*Maximum value: $150.00. Spend & Save Money.Valid at Palmer Dodge Chrysler Jeep Ram. Offer expires 6/13/2024.* More

So disappointed. Brought my Gladiator in for a problem a couple of months ago and paid a lot of money to get the job done right (or so I thought). Almost immediately, Brought my Gladiator in for a problem a couple of months ago and paid a lot of money to get the job done right (or so I thought). Almost immediately, the problem resurfaced. I was told it was a fuse. The fuse kept blowing, so I brought it back. I was told there is another problem with the same set of wires, it'll be another $800. I pitched a fit, and to his credit my service manager stepped into to make it right. They said they fixed it. I drove it for a day, the problem is back. I will not be going back. I will pay someone else to truly fix my problem. I'm out over $1000, but at least I won't be frustrated any more. I wish I could give Hiram 5 stars, but he doesn't show up in the dropdown. More

The team was responsive to all of my concerns and resolved my oil change in a timely manner. resolved my oil change in a timely manner. More

Work done on time as promised. Very friendly and knowledgeable staff. Communication was also excellent as they kept me updated throughout the service. Very friendly and knowledgeable staff. Communication was also excellent as they kept me updated throughout the service. More

I was an easy buyer. Knew what I needed and did the puchase in one afternoon. BUT the truck was not cleaned at pick up or after the 2 times I had to bring it back to the Knew what I needed and did the puchase in one afternoon. BUT the truck was not cleaned at pick up or after the 2 times I had to bring it back to the dealership in the first month for service engine lights. They keep the truck over a week each time and I requested that they detail it since I had been without for longer then having had it. I was told they would. It was not.. I give up, I have it detailed on my own but felt pretty jaded as I was leaving for the 3rd time. Its not a bad dealership - Customer statisfaction is not what it use to be - Youd think that buying a 65K truck would mean something, I know its not a porche but it was the biggest purchase ive made.. If you need a RAM 2500 Diesel, they got one for you but do not expect any red carpets or congradulations. More

Showed up without any appointments made. Your Service Advisor Hiram set me up for the works (Oil/Filter change, tire rotation etc). Very pleased that you still offered the Three oil/filter Your Service Advisor Hiram set me up for the works (Oil/Filter change, tire rotation etc). Very pleased that you still offered the Three oil/filter changes for 179.00. Nice. In/Out in no time, No problems noticed since then. See ya in 6 months. More

Was barely greeted when I walked in to service department to have oil change. Not given a estimated time for oil change, so I assumed this meant it was not a long time to wait. The waiting area was very ni to have oil change. Not given a estimated time for oil change, so I assumed this meant it was not a long time to wait. The waiting area was very nice, my 5 year old and 6 year old enjoyed a snack while we waited. One employee that came through waiting area was very nice and kind to both myself and my kids. Waited for almost two hours with no communication from service, even though I messaged through the automated text message that I was told to use for communication. Finally went to desk to ask about time as I needed to pick up my other daughter from camp. Noticed my car sitting in lot and my checkout paper and keys were sitting on back corner of desk. Employee (female) that helped me check in was sitting in corner with personal cell phone out. Everyone in service office was very short, not friendly to me or my children. This is the first time the staff have been this way, but based on other issues with oil changes causing more problems with my vehicle during past 2 visits, I will be using another dealership in the future. More

Luis made me feel valued and understood as a customer. The work done on my car was spectacular and done quickly in a good way! The work done on my car was spectacular and done quickly in a good way! More

Excellent transportation options. Great service. Good communication. Drop off was convenient with no need to hunt for parking place. Great service. Good communication. Drop off was convenient with no need to hunt for parking place. More

Always a pleasure working with the service department. Sarah really knows her stuff. Always has a huge smile on her face Sarah really knows her stuff. Always has a huge smile on her face More