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Palmer Dodge Chrysler Jeep Ram - Service Center

Roswell, GA

4.5
4,285 Reviews
Call Service Center (770) 410-1111

4,285 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center

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March 30, 2025

My compliments to Palmer for employing Rich Kinsey. Working his way through an complicated issue with my 2022 Jeep Gladiator recently, Rich did a great job of communicating with me and keeping me upda More

by wsbjr12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Kinsey
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Mar 31, 2025 -

Palmer Dodge Chrysler Jeep Ram responded

We're thrilled to hear about your positive experience with Rich and our service team. Communication is key, and we’re glad they kept you informed throughout the process. Your loyalty means a lot to us, and we look forward to serving you again!

March 29, 2025

Service department did a fantastic job working out some pesky “electronic gremlins” in our 2017 Grand Cherokee. More

by scottcalhoun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2025 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for the awesome feedback, Scott! We're thrilled to hear our service team could help. We hope to work with you again in the future!

March 26, 2025

I really appreciate the service team of Ryan & Kim! Kim gets my service order written and Ryan provides the needed parts! Great team! More

by mark.walters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Keyes
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Mar 27, 2025 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for the fantastic feedback, Mark! We're thrilled to hear that Ryan and Kim exceeded your expectations. Our team works hard to ensure a smooth experience, and it's great to know their efforts made a difference for you. We appreciate your support!

March 26, 2025

Overall, I was really impressed with the customer service at Palmer DCJR. Friendly, helpful, communicative, and efficient. Better than what we experience with our ‘luxury brand’ vehicle service centers. 10/1 More

by radio4me4free
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hiram, and Rich
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Mar 27, 2025 -

Palmer Dodge Chrysler Jeep Ram responded

We're thrilled to hear you had such a positive experience with our customer service. Our team strives to provide top-notch support, and it’s great to know we exceeded your expectations. We appreciate your feedback and look forward to serving you again!

March 26, 2025

Every time I have service done, both Kim & Ryan are terrific! They get me right in and get the job done in the time promised. More

by mark.walters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Keyes
Report | Print
Mar 27, 2025 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for the fantastic feedback, Mark! We're thrilled to hear that Kim and Ryan consistently provide you with excellent service. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!

March 25, 2025

Dealership took care of replacing parts damaged from a battery install. I do need to come back for additional fixes More

by jkirthlink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim
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Mar 27, 2025 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for the awesome review! We're glad to hear we could help with the battery install. We appreciate all your thoughtful feedback, and we hope to work with you again.

March 22, 2025

Had an issue with my jeep and they were able to figure it out in about 2 days. Amazing considering the last shop just held on to it for 2 weeks and still couldn’t give me a diagnosis. More

by andrewraygoza2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Cruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for your awesome feedback, Andrew! We’re thrilled to hear we could resolve your Jeep issue quickly. Our team always aims to provide efficient service, and it’s great to know we met your expectations. Looking forward to helping you again!

March 22, 2025

This place is, by far the best dealership service department I have ever been to. Sarah in the service dept. is top notch. More

by seanalbertson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
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Mar 24, 2025 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for the great feedback! We're thrilled to hear you had such a positive experience in our service department. Sarah truly goes above and beyond for our customers. We appreciate your support and look forward to serving you again!

March 22, 2025

Individuals working in the service department lacked basic customer service skills. They were unfriendly and curt in their interactions and explanations. I was not kept up-to-date on the progress of my More

by Unpleasant and Unimpressed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Keller
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I did not engage with Keller, but this survey only lists his name in the service dept, so my rating is for the dept as a whole, not that indiviudal
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Mar 25, 2025 -

Palmer Dodge Chrysler Jeep Ram responded

We're sorry to hear about your experience with our service department. Your feedback is important, and we’re committed to improving our communication and customer service. Thank you for sharing your thoughts, and we hope to provide a better experience in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com

March 18, 2025

What an amazing place, very professional, nice customer service. Excellent dealer. Definitely we take our cars there. More

by lilo0523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2025 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for the fantastic review, Lilo! We're thrilled to hear you had such a positive experience with our team. Your support means a lot to us, and we look forward to serving you and your cars again soon!

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