Palmer Dodge Chrysler Jeep Ram - Service Center

While I appreciate that Palmer Dodge Jeep Ram completed the major engine-related repairs, including a full engine replacement and multiple cooling system components, the overall experience has been frustra the major engine-related repairs, including a full engine replacement and multiple cooling system components, the overall experience has been frustrating and disappointing. I’ve reported a persistent rattling noise numerous times directly to Kim in service, both verbally and in writing. I’ve also sent in multiple videos clearly demonstrating the issue. Despite raising this concern repeatedly over several visits, I’ve received no meaningful follow-up and the issue still has not been addressed. It has been consistently brushed off without proper inspection or explanation. Because of this ongoing lack of response, I’ve had to escalate the issue to Mopar corporate in hopes of getting it properly diagnosed and resolved without out-of-pocket expenses, especially considering it began after the engine swap performed by this dealership. Additionally, some of the services completed were never documented in my final paperwork, which I had to request several times. This lack of documentation makes it difficult to keep accurate records of what’s been done to the vehicle. While some of the staff have been courteous, the lack of follow-through, accountability, and responsiveness to reported issues, makes it hard to recommend this service center. More

Service was great. My technician went over in detail all the things needed to be done to my Jeep and suggested a few more things to keep it up to date on any maintenanc My technician went over in detail all the things needed to be done to my Jeep and suggested a few more things to keep it up to date on any maintenance. More

I had a fantastic experience at **Palmer Dodge Chrysler Jeep Ram** and can’t thank the team enough for taking such amazing care of me! From start to finish, everything was handled with professionalism and Jeep Ram** and can’t thank the team enough for taking such amazing care of me! From start to finish, everything was handled with professionalism and genuine care. A special thank you to **Sarah**, whose exceptional customer service truly stood out. She was attentive, knowledgeable, and made the entire process smooth and stress-free. Her friendly attitude and willingness to go above and beyond made all the difference. If you're looking for a dealership that treats you like more than just a sale, I highly recommend Palmer Dodge—and be sure to ask for Sarah! More

Jodie and the team are consistently excellent in their hospitality, quality of service, and value. I have been going to Palmer Dodge for nearly two years, and the commitment to world-class customer servic hospitality, quality of service, and value. I have been going to Palmer Dodge for nearly two years, and the commitment to world-class customer service is amazing. I would highly recommend to anyone looking to purchase and get their service to visit Palmer Dodge Chrysler Jeep Ram. More

Service staff were very helpful getting my truck in and completing the work on time. completing the work on time. More

Luis did a great job in communicating with me on the service. The service was done quicker than I expected, and they make you comfortable in a very nice waiting room if you are staying during the work. service. The service was done quicker than I expected, and they make you comfortable in a very nice waiting room if you are staying during the work. I have been very happy with the service, the people I have worked with and trust them to help me when I have needs. More

The service team at Palmer Dodge Chrysler Jeep Ram went above and beyond to make sure that the repairs were made to my car with the least out of pocket expense to me. They did the research to find a warran above and beyond to make sure that the repairs were made to my car with the least out of pocket expense to me. They did the research to find a warranty that covered the majority of the work and saved me lots of $$$$. Their customer service was great and everyone there is extremely professional and friendly. Thank you, team!!! More

Everyone was professional, courteous and followed up quickly with any questions or issues. It was a very easy process and greatly appreciated. quickly with any questions or issues. It was a very easy process and greatly appreciated. More

Kim is amazing. She helped me get my Jeep fixed. After she realized the repair would take longer, she found me a rental car to drive. She helped me get my Jeep fixed. After she realized the repair would take longer, she found me a rental car to drive. More

Every single time my vehicle is in for service there’s either a dent or scratch or damage. Every single time sadly I’ve purchased the vehicle there so I have to return it for certain services. The advisor either a dent or scratch or damage. Every single time sadly I’ve purchased the vehicle there so I have to return it for certain services. The advisors are pretty cool and knowledgeable. However, the mechanics that do the work are subpar in my opinion. I’m now having to inquire into what’s wrong with my vehicle after their service. Definitely not taking it back there ever again. More