Palmer Dodge Chrysler Jeep Ram - Service Center

Sarah J did a great job and was very helpful. Really appreciate her professionalism and help during the process. Really appreciate her professionalism and help during the process. More

Luis was professional and pleasant, explained the problem adequately and thoroughly. Excellent mechanics that did a great job. adequately and thoroughly. Excellent mechanics that did a great job. More

I visited Palmer Dodge to have an issue with my truck looked at. I was surprised there is no waiting room and the service department is a small office in the back of the parking lot. The service advisors looked at. I was surprised there is no waiting room and the service department is a small office in the back of the parking lot. The service advisors were focused on their portable workstations instead of welcoming anyone who walked into the office. After asking who could help me, I was introduced to my service advisor. The service advisor was nice; he took my keys and checked me in. He then just said he'd call me an uber and send me home and they would look at the truck and get back to me over the weekend. This was pretty straightforward, just not my standard expectation of a service team interaction. Great that they called me a uber, it made it easy to get home. When my diagnostics were done, I received a 120-character text that barely explained what was wrong and the amount ($3500). Thankfully I KNOW what they were talking about, but the lack of detail and no supporting documentation is lackluster. I was also miffed that they charge a credit card surcharge of 3%. I also own a KIA, and I'd rate their service center experience a B+, with this being a C-. I have worked with independent shops (A+) that have a much better experience. This is the second RAM dealer I have been to since buying my truck, and I will be returning to the prior dealer. I wasn't impressed with them, but less impressed with Palmer. More

Even with an appointment, a simple oil change took two hours. This isn't the first bad experience we've had at this facility. It's certainly changed out future plans to lease another Jeep. Our time is far hours. This isn't the first bad experience we've had at this facility. It's certainly changed out future plans to lease another Jeep. Our time is far too valuable. More

Palmer Dodge service department, the advisors, convenience, and quality of work is great. And the cost is reasonable too, which not something I say often about a dealership. The advisors are knowl convenience, and quality of work is great. And the cost is reasonable too, which not something I say often about a dealership. The advisors are knowledgeable, professional, and passionate about the brand, which is important. More

Everything was explained well and the service was good and performed in the time frame indicated. and performed in the time frame indicated. More

Very pleased with the great customer service at the Palmer Service Center. I always contact Service Supervisor Hiram who keeps me up to date on progress on my service visit and clearly explains all nec Palmer Service Center. I always contact Service Supervisor Hiram who keeps me up to date on progress on my service visit and clearly explains all necessary work to be done. Service work ha always been completed in a timely manner. Highly recommend the Palmer Service Center for all service/repair needs More

Great Service, very professional environment, very friendly environment. Kylar and Ryan were very knowledgeable about my cars issue and resolved it in a timely fashion! Great Dealership and I will def friendly environment. Kylar and Ryan were very knowledgeable about my cars issue and resolved it in a timely fashion! Great Dealership and I will definitely be back! More

They where super helpful. Found a way to fix my car without me having to pay for it. Found a way to fix my car without me having to pay for it. More

I took my 2022 Grand Cherokee in for a routine oil change. On the way home the oil light and engine malfunction light came on. I immediately returned to the dealership and informed Valentina of the pr change. On the way home the oil light and engine malfunction light came on. I immediately returned to the dealership and informed Valentina of the problem. She had it taken into the garage and in a few minutes said everything was fine it was just low on oil. This never should have happened as either not enough oil was put I’m or the drain plug was not secured and the oil leaked out, the drive home was uneventful but I vehicle could have suffered some very bad damage. More