Palmetto Ford Lincoln

I reached out to ask service director to e mail me so i could bounce few questions off of him as im a 30 year senior master ford tech. Im looking to relocate possibly from New Hampshire to that area could bounce few questions off of him as im a 30 year senior master ford tech. Im looking to relocate possibly from New Hampshire to that area my goal is to figure out if i can make the same money or close. I have not had anyone get back to me. I dont know the area or have any connections down there like i do up here. I would still like to have that discussion if someone could get back to me . Thanks. Tech72@hotmail.com More

I am leaving this review to share a very upsetting and unprofessional experience I had at Palmetto Ford while simply trying to retrieve my personal belongings and license plate. My vehicle has been at unprofessional experience I had at Palmetto Ford while simply trying to retrieve my personal belongings and license plate. My vehicle has been at this dealership since June 2, just three days after the school year ended. I am a teacher, and at the time my car broke down, my trunk contained classroom supplies and materials because I was in the middle of transitioning schools, jobs, and housing. I did not expect the repair to take seven months, so my belongings remained in the vehicle. When I arrived to pick up my items, I was approached by John Mount. He became visibly angry when I respectfully explained that I was not interested in purchasing another vehicle from Ford and that I had already bought a car elsewhere. I clearly stated I was only there to retrieve my belongings and plate. His behavior escalated quickly. He stormed inside, told me to wait outside, and returned carrying my belongings in two trash bags, which he threw on the ground. He then made multiple disrespectful comments, including implying that I was homeless, saying “I hope you live in your next car,” and continuing to mock me even after I explained that the items were teaching materials. I am a young woman and a professional educator, and I was spoken to in a way that was humiliating, hostile, and completely unacceptable. At no point was I disrespectful to him. This interaction left me shaken and embarrassed, and it is deeply concerning that a customer, especially one simply retrieving personal property, would be treated this way. I hope management takes this feedback seriously and addresses how customers are spoken to and treated. More

my wifes car needed service and steven felix our salesman from september was outstanding. he took care of everything for her and even put her in a loaner. i bought my maverick one week after my wifes bronco from september was outstanding. he took care of everything for her and even put her in a loaner. i bought my maverick one week after my wifes bronco sport and the dealership and steven are top notch. bruce billsback is also top notch guy. love this dealership, they take care of you. highly reccommend steven felix to sell you a vehicle. will continue to do business with these guys...... More

What a bizarre experIence. Showed up for my 9am service appointment and there literally is not a single human being in the entire building - and I searched. Waited around much Showed up for my 9am service appointment and there literally is not a single human being in the entire building - and I searched. Waited around much longer than I should have any ended up just leaving. How does this place stay in business? Straight up weird - so much for “Black Label” service. So glad I took a day off work to have it wasted. More

Ford/Lincoln service is poor. Lincoln never provides “home pick up and drop off” as promised. Problems are often not resolved on first visit. Lincoln never provides “home pick up and drop off” as promised. Problems are often not resolved on first visit. More

The service department knocked it out of the park! Thank you Jim Moody! Excellent service. Thank you Jim Moody! Excellent service. More

Great staff, great service. Thank you Jim & Tonya! If you’re looking for a team you can rely on, contact Palmetto Ford. Thank you Jim & Tonya! If you’re looking for a team you can rely on, contact Palmetto Ford. More

Tony Baron is the best salesman I ever met he stays in touch follows through and doesn’t HAMMAR!!! touch follows through and doesn’t HAMMAR!!! More

My Bronco broke down and had to be towed to Palmetto Ford. I had Ford manufactured tube doors on the vehicle at that time. I couldn’t change the tube doors out as the car had broken down on the side of Ford. I had Ford manufactured tube doors on the vehicle at that time. I couldn’t change the tube doors out as the car had broken down on the side of the road. I was told that the control module had to be replaced. I asked the head of service to keep the vehicle undercover (inside) so that it wouldn’t be exposed to the weather. Vehicle was in service for (6) weeks. Horrible communication and follow-up with service department. I was told the vehicle was complete and asked to come pick it up only to find out when I arrived that the vehicle had been flooded because it was left outside! Management’s response to me was that It was crazy for me to have my vehicle towed to them with tube doors on it. Go figure… as if I purposely created this challenge. The communication has been outrageous from the beginning. I found them to be argumentative and unprofessional. They don’t seem to care about customer satisfaction… My suggestion is to take your vehicle to some other Ford Service center. I will never do business with Palmetto Ford again. More