Palmetto Ford Lincoln

I was vacationing in Kiawah when I had an issue with the master switch on my F150 and the rear passenger window was stuck down. I researched the closest dealer and it was Palmetto Ford. I tried calling 3 ti master switch on my F150 and the rear passenger window was stuck down. I researched the closest dealer and it was Palmetto Ford. I tried calling 3 times and could never reach anyone in service nor did I get a call back, which is why they don’t get my full 5 star rating. I decided to just show up anyways. When I got there, the service drive wasn’t busy but two cars were still blocking it. I got out, looked around for an advisor and nobody was around. I had to walk into the managers office to speak with anyone. Another reason why they don’t get my full 5 star rating. However, once I spoke with their service manager, one of their advisors, Kyle, stepped up and checked with parts, checked me in, and got me in and out of there in an hour. It was a great experience for such a last minute “emergency” that I had. More

John Mount (Service Manager) is the best I've encountered in Service at any dealership. Over the past few years we have encountered some things with our Lincoln that needed special attention. John always e in Service at any dealership. Over the past few years we have encountered some things with our Lincoln that needed special attention. John always ensures the process is easy and that our lives are not disrupted. At times you need someone with experience to work through complex matters by taking extra time and looking at the whole picture: John excels at this, and is invaluable. With todays vehicles, the long term Service experience is more important than Sales to the health of the dealership, people like John make Palmetto Ford worth coming back. More

What an amazing turn around for the service department! last week I submitted a comment on the service department as they did not have the part needed for the recall I made an appointment and traveled 27 m last week I submitted a comment on the service department as they did not have the part needed for the recall I made an appointment and traveled 27 miles to have done. Within minutes of my post the service manager reached out to me to make this situation right. I am so very impressed with their dedication to customer service and to Jeff who came out to do the recall at my home today. Thank you for putting the service back in customer service! You have gained a loyal customer. More

When I called to schedule my appointment for a factory recall on my 2021 Ford Escape on 4/14/2023 the young lady that helped me was very pleasant and scheduled my appointment for 5/4/2023 at 8:30 am. I ar recall on my 2021 Ford Escape on 4/14/2023 the young lady that helped me was very pleasant and scheduled my appointment for 5/4/2023 at 8:30 am. I arrived to drop my car off on 5/3/2023 in the afternoon and after waiting in the reception line for several moments I was greeted by Bob Pace. After several minutes of paperwork I was told that Ford had stopped shipping the part needed to address my recall a few weeks ago due to sourcing issues. I had just received a confirmation email the day prior to my appointment with no mention they did not have the part. I drove 24 miles to the dealership to drop off my car and my husband drove 24 miles to pick me up as the recall work was supposed to take about 4 1/2 hours. This was an utter and disrespectful waste or our time when someone from the service department could have called, texted or email me to let me know the part was not available. Finally, instead of saying they could call me to reschedule when the parts became available Bob told me to call back in about a month to see if it was available. Perhaps they should remove the word service from that department. More

I have bought 2 ford fusions ( I love my fusions) from this dealership, I know these reviews don't mean anything and don't change anything, but I am so frustrated with Ford I needed to write about it some this dealership, I know these reviews don't mean anything and don't change anything, but I am so frustrated with Ford I needed to write about it somewhere. Buying the car was stress free. When it came to servicing the car nightmares. I dreaded oil changes, any recall fixes and any kind of repair. The staff act like they are doing you a favor if they acknowledge you in the first place. They don't answer phones if they do they transfer you to the wrong person, you leave messages no call backs. I have to bum a ride to find out whats going on. You will get your car back when they feel like it, Service guys act nonchalant. I always wanted an F150 but i will never buy another Ford product as long as I live and I will not recommend vehicles as well. I went in last thurs day for a squeaky belt and a week later its not fixed, I bought the car brand new with the premium warranty. It only has 75,000 miles in almost 5years... Like i said this is not my first experience, from all day oil changes sometimes 2 days, to known ford problems taking 4 days to fix. I guess one should know better when they tell you that the earliest you can make an appointment to diagnose a problem is 3 weeks. The shuttle driver should run the customer service dept, the only one there that really cares about the customer. More

Called service dept this morning to report a Check Engine light on a 2020 F-150 and ask for service advise. "Should I bring it in, is it safe to drive". FordPass app told me it is possibly a catalytic conve light on a 2020 F-150 and ask for service advise. "Should I bring it in, is it safe to drive". FordPass app told me it is possibly a catalytic converter issue. Discussed this with the service rep, who told me the earliest they could look at it would be 18 work days. Was given the option to drop it off with no timeline or expectation of return. Called another Ford dealership in the area, who understood the urgency of the issue, and was given an appt for tomorrow. May be time to move my routine services to this other dealership as well. Do better! More

Kelvin and Bruce made purchasing a new vehicle so easy! This is my 8th vehicle purchase from Palmetto Ford and their customer service is by far the best! Thank you Palmetto for your continued efforts to he This is my 8th vehicle purchase from Palmetto Ford and their customer service is by far the best! Thank you Palmetto for your continued efforts to help my family buy fantastic vehicles! More

They over charged me higher on the Corsair than what was listed online. I went there for a grey one. Told me that the deal was done and 20 minutes they told me that specific one was sold. They bought out a listed online. I went there for a grey one. Told me that the deal was done and 20 minutes they told me that specific one was sold. They bought out a black corsair and said it was higher. Both the Grey Corsair and the black one I purchased were the same price the whole time and they lied and said it wasn't to force more money down. I was told that the one I purchased was higher. After looking online after the purchase I made the discovery.Not too mention it had over 500 miles. If anything I should have gotten a better deal from that. I was low balled on the trade in and was forced to put way more down. This was one of the worst experiences I've had purchasing a car. More

The service department is horrendous I wouldn't recommend it to anybody because they overcharge and underpreform so good luck on getting hold of a responsible service rep that truly cares !!! it to anybody because they overcharge and underpreform so good luck on getting hold of a responsible service rep that truly cares !!! More

DISAPPOINTED IN THE SERVICE DEPARTMENT AND OWNER FOR NOT RETURNING MY PHONE CALLS I have a 2014 Ford Fusion with less than 75,000 miles on it. Car was making a whining noise, brought it to Firestone, they RETURNING MY PHONE CALLS I have a 2014 Ford Fusion with less than 75,000 miles on it. Car was making a whining noise, brought it to Firestone, they replaced the serpentine belt tensioner and the alternator; car continued to make same noise, so Firestone recommended bringing it to Ford dealership. I was not charged for parts or labor by Firestone as they owned up to their mistake. Ford finally able to see me after approx 3 weeks time; their diagnostics said the noise was coming from the alternator. I informed them that alternator was brand new; they said Firestone used wrong alternator. Ford then replaced the alternator but noise continued. Ford then stated it was water pump which they replaced. I was charged for both services and labor. I then took Firestones alternator back to them, explained what happened at Ford; they tested the alternator and it passed and did not make any noise. I do not feel that Ford should have charged me for the alternator as that appears to never have been the problem. Of note, the car has less than 75k miles and this is the third alternator and third water pump. In Fords favor was them giving me a nice rental vehicle while work was being done but then only deducted $500 from total bill of over $3000. I am very upset that I had to pay for the alternator/labor as it appears that it was never faulty. I left multiple messages for the owner to call me to discuss this as the service manager said he could not take any more of the charges off but never heard from him. More