Paragon Honda

I was a loyal customer of this dealership for over 3 years until this last incident. Paragon had set the bar extremely high by always being on point and providing excellent customer service. Until recen years until this last incident. Paragon had set the bar extremely high by always being on point and providing excellent customer service. Until recently, they employees were friendly, got the work done quickly and never tried to rip me off. I have a 2004 Civic that has never given me any problems since I've been more than diligent with service check ups. In March I took it in for 60k mile service which I knew was going to cost a fair amount. I ended up spending nearly $800 which was fine because I expected it. Then, as I was driving the next day the engine was making a strange noise. I didn't think too much of it because I just had it serviced. I stopped by the service station to have a a head lamp changed, but they didn't have time to check the noise and my fiance needed the car the next day. I asked Steve (the service coordinator) if I should leave it and I can work things out with my fiance or if it was okay to go home. He said he wasn't sure what it could be but said that it should be fine and that it shouldn't be a big deal since I was just in for service. I returned the following week to drop off my car and this is where the fun begins. Dropped my car off that Sunday night. No one called me until 2 pm Monday after I had called several times (In the previously listed service check I had my car back in 4 hours but someone it took them nearly 24 hours to return a phone call). All Steve could say was that they drove it and it didn't make the noise, but he had herd it previously so he didn't totally dismiss me and said they would drive it some more to figure it out. I'm not sure how this takes a whole day but fine. So then Steve calls be back around 5:30 pm to say that they can't determine the problem and need to take down the transmission to determine the problem. I asked how much that would cost. He said he wasn't sure how much everything would come to. I said my dad's a mechanic (unfortunately he live in Florida otherwise I would never have to deal with these crooks) and know that diagnostics cost money so how much is it? $800!!! I said okay but this is BS considering that I was just here 2 weeks ago and no one has touched the car since and I've never taken my car to anyone other than a Honda dealer. He reassured me that the problem is inside the transmission but it's hard to say what the problem is. I left off saying that whatever it costs I shouldn't be held responsible since I was just here for service. Since it was close to closing they would have to work on it tomorrow and he would get back to me. Day 2 (Tuesday) Steven calls around 10:30 am and tells me that the main ball bearing in the transmission is shot and will cost me $1400 to repair. But since I've been a loyal customer they can take 20% off. I said I'm not paying anything because I was just here for service and no one said anything. Steven-Well you have to understand that machines break down and there's no way we could have predicted this. Me-So what you're saying is Honda builds inferior cars then? The reason why I bought a Honda was to avoid this problem and now you're telling me I'm SOL. Steven-Well we can offer you 20% off. Me-Have your manager call me because I know you can't do anything. Steven-I will have Anthony call you and in the mean time I'll see what I can do. So Anthony calls later that afternoon and couldn't be more unprofessional. He says that I can't expect him to be responsible for every little thing that breaks down with my car. Me-I haven't held you responsible for anything until now. I take my car in for service and then the transmission is shot? That's not a coincidence and you are responsible and here's why. Either something went wrong when they changed the transmission fluid, they never changed the transmission fluid or something went wrong at the point of manufacture. If I had bought an American car we wouldn't be having this conversation because I would expect this. Anthony- Well the best I can do is $1345. Me-Well have your regional manager call me because this is not acceptable. Anthony-I'll see what I can do and call you back. In the mean time Steven calls me back and says he can get it down to $1245 (which is more or less cost for the parts). I tell him I have to speak with my fiance and I'll call him back tomorrow. After this conversation Anthony, the manager, calls me and says the best he can do is $1345. (That's interesting) Day 3 (Wednesday) I call for Steven at 9am no answer. I call several more times with no answer. I call the main line only to be told that Steve is off this day! So I ask for Anthony. He's with a customer. I ask for a call back. I call 3 more times throughout the day before Anthony calls me at 5 pm (the end of the day). I tell him to go and fix the car and that Steven said its $1245. He began to dispute this but said fine BUT they guy that is working on my car is on vacation until next Wednesday but he PROMISED (his words) I More

My experience with the Paragon Honda was one of the best experience I had with any auto dealer.The salesman, forgot his name, was funny, yet serious. Knowledgable and persistent. It made the decision to pur experience I had with any auto dealer.The salesman, forgot his name, was funny, yet serious. Knowledgable and persistent. It made the decision to purchase a new vehicle from very easy. I am happy to say that for the first time I am pleased with the the whole experience of purchasing a new car. More

There isn't much to say about this place. Its too busy for its own good. We walked around and go anyone we could to sell us a car. We barely understood what she was saying and I got the feeling that she d for its own good. We walked around and go anyone we could to sell us a car. We barely understood what she was saying and I got the feeling that she didn't know what she was talking about. They are more about getting your money right away than your own satisfaction. Stay away unless you dont care about how and were your money is going. More

I went in to look at a used S2000 they had up on their site. I originally wanted to just take a look at it, maybe put $500 down to hold it and then come back in a week with $3000 to put down and since my site. I originally wanted to just take a look at it, maybe put $500 down to hold it and then come back in a week with $3000 to put down and since my insurance was switching companies in 2 days I'd be on the new policy and everything would be easy. They decided that they didn't really wanna talk with me about numbers so much so they just pushed and pushed to do the same day sale. Being a bit timid I fell for it and ended up putting down $500, and driving away with the car after sitting in their office for close to 6 hours causing me to miss my own birthday dinner with my family. I came back the next day to drop off the title of the car I traded in and the manager there (who was a real jerk) told me that I somehow got denied by the bank and I couldn't have the car unless I could come up with $4200. He tried to tell me that a car only listed on their site for $17k was somehow worth $20k and they were losing money on it as it was. I tried to argue with him that he was being ridiculous and that if the car was in perfect shape then yes but in its current condition then no but I had no success. I couldn't pay at the moment so he gave me my trade-in back and told me to come back the next day to pick up the $500 I had put down. As I was leaving I noticed that they had taken the registration sticker off my trade in, so I went in and asked for it back. The manager told me that they had torn it up and couldn't give me a temp sticker because the car was not theirs. After standing there for a few hours blocking their main doorway he finally went into a folder and magically pulled out my registration. I took it and drove off. The next day I went in to get my money back and they financial guy said that the manager didn't know what he was talking about and that I could have the car back. So I took the car back, having to call my insurance up and change it over 3 days in a row, having to drive an hour and a half to get there 3 times and the drive back, and then when I took the car, it wasn't even certified because the tires were bald in the rear (although they did say they would replace them and I am sure as xxxx gonna make them pay for those). All in all they are an incredibly pushy bunch and they are very very sleazy. I know that I couldn't have found another S2000 for under $18k at a dealership to stay with AHFC, otherwise I would have quit that place in a heartbeat. My only hope is that I can get warranty service done at any dealership and not have to deal with these jerks ever again. More

I would never do business with this dealership. Tyrone guaranteed a price over the phone and then proceeded to change it during every phone call. When we finally went to pick up the car, he raised the pri guaranteed a price over the phone and then proceeded to change it during every phone call. When we finally went to pick up the car, he raised the price by 30/month. They are very dishonest, which we had heard. We tried to work with them anyway b/c they promised better prices, but never ended up honoring what they quoted. More

Ladies and gentlemen as they have forwarned you.Please dont deal with this particular dealership on Northern Blvd and 57th street.They sold the car of my choice right under my nose while i was giving the dont deal with this particular dealership on Northern Blvd and 57th street.They sold the car of my choice right under my nose while i was giving the deposit.They came and told me the car was sent for detailing and the employee that took the car for service took it back to the wrong lott and the car got sold. They finally found me another car like 9 hours later.I tell you no lie.Then they promised a low monthly bill.I put down a 2500 dollar deposit.im paying 350.00 a month and i had so much problems with the car and was running back n forth to their service station.it took them a month almost to put in a heater cord.i froze almost the whole winter they just recently fixed it.oh yes they tried to charge me 100 dollar deductable on my warranty.i had to go to dealership and got ugly and they called them and told them they are not suppose to charge me. Someone from the service station was honest enough to tell me to go back to the dealer and tell them to fix the paper work on the car so i would not be charged at the service station, not the dealership.i have never regret anything in my life as i regret ever dealing with paragon honda.Shame on you paragon honda you should be on blast.Furhtermore its only been a year since i've owned the car.I am miserable and strugling to make the payments. More

The sales staff was completely and totally incompetent. I personally dealt with Sasha Kekovic, the general manager. He assured me over and over again over the phone that I could register the car I was buying personally dealt with Sasha Kekovic, the general manager. He assured me over and over again over the phone that I could register the car I was buying ('08 Honda Fit) in Maine even though I was buying it in New York. But the day I came to pick up the car, he would not let me register it Maine and therefore I couldn't take it off the lot. The only reason he could give me was that "it just wasn't possible." I asked him to find out why and to follow up with his finance office who was giving him this information. He said he didn't need to. That "it just couldn't be done." Finally, I called up Portland Maine City Hall myself, and got someone on the phone who then explained to Sasha that is was perfectly okay for me to buy the car in NY and still register it in Maine. This was 4 hours after he kept me waiting in his office only to tell me he couldn't let me register the car in Maine. Once I did the work of calling City Hall myself, he was fine with me registering the car in Maine. But no apology was forthcoming and no assistance whatsoever with trying to solve my problem. I would never, ever, ever recommend this dealership. The GM was as rude and arrogant as he was incompetent. More

I found an ad online and called to make sure the car was still available and they confirmed it was. I ended up driving a little over an hour with my 3 kids to go and look at the car and when I arrived I the still available and they confirmed it was. I ended up driving a little over an hour with my 3 kids to go and look at the car and when I arrived I they could no longer locate the car. But offered me a more expensive car that was a year older and had 33k more miles. After they had told me that they could not locate the car my wife called from their parking lot asking for the same car and one of there salesman, Arthur said that it was right in there lot and my wife pressed him to make sure and Arthur said he was sitting there looking at it. They tell you everything you want to hear just to get you in the door but are very dishonest. Save yourself some trouble and avoid as I caught them in numerous lies. More

Harrold got me a great deal on my wifes new CRV and took her accord lease back early. We were out of there with the new car the same day we walked in to the dealership and since it was late by the time we l her accord lease back early. We were out of there with the new car the same day we walked in to the dealership and since it was late by the time we left, Harrold invited her to come back a few days later and he went over all of the options and features of the car with her. More

My husband and I were looking for a used CRV. We had an appointment to meet with a salesperson to see the 2007 models. We had specifically mentioned to them on the phone and via email that this is was the appointment to meet with a salesperson to see the 2007 models. We had specifically mentioned to them on the phone and via email that this is was the model we were interested in. When we arrived the salesperson brought us into the lot and proceeded to tell us that they had no 2007 models and even if they did it wasn't worth it to buy the 2007 model but instead to go for the 2008 model. They must have been wanting to clear the lot for the 2009 models, so he was pushing us (very persistently) to look at the 2008 models. We were really not impressed and left. As well, I think the cars they list on their site and on autotrader.com are BS. I think they list to get you to come in. The had numerous CRV's on the site and then wen we can in, poof!- they were all gone!! Horrible service! More