Paramount Hyundai Hickory

They were extremely professional and set me up in a very nice pre-owned car, I would recommend them to anyone nice pre-owned car, I would recommend them to anyone More

I visited Paramount Hyuandai of Hickory on 3/19/2022 for a routine oil change. During the visit the advisor came to the waiting area to inform me that my front end was out of alignment. I reminded him that a routine oil change. During the visit the advisor came to the waiting area to inform me that my front end was out of alignment. I reminded him that they had disassemble my front end twice before on prior visits searching for a popping noise and a strut, mount, and engine mounts were supposedly replaced under warranty and it hasn’t driven the same since the repairs were made. He claimed that an alignment is not part of Hyundais steering/suspension repairs. I stated that is false information. An alignment is always necessary after such repairs are made. He failed to provide an alignment spec sheet upon the last visit but I asked for one this time. Additionally, during the last visit he stated that I was required to bring the vehicle back for a “new software update”. I researched the recalls using my VIN and called Hyundai personally but no such repair was needed. In fact, the repair had already been performed a few months prior. During the last visit I also turned in a free coupon for an oil change and car wash they had given me for a bad oil mess that occurred on my garage floor right after a routine oil change. They changed the oil but failed to perform the car wash. I’ve had to return to the dealership more than once to address the popping noises in the front end and then they try to up sell me an alignment because they failed to complete the repair. If my tires wear out because of this Hyuandai should be held responsible. Upon the December visit- I requested a state inspection and they called to say my vehicle was ready after 1 week. When I picked it up they told me I’d have to bring it back for the inspection. When I came back again they told me I needed to schedule an appointment for the “software update” that had already been performed according to Hyuandai’s records. Terrible service! I want to be compensated for the alignment. More

The salesmen I worked with Dylan was very helpful and professional. I would highly recommend him to anyone I know, who's looking to purchase a new car. professional. I would highly recommend him to anyone I know, who's looking to purchase a new car. More

Karlie Listen to me she heard what I needed a and she understood my budget she was very caring And she got me in the car that I needed she was very personal not a stranger She was there to serve meAnd h understood my budget she was very caring And she got me in the car that I needed she was very personal not a stranger She was there to serve meAnd honest And she still makes me feel important Not just another customer Appreciate her She took her time More

Very helpful nice caring staff answered all my questions and got me in the car I wanted thanks to kerri she was awesome and also called to check in amd make sure there was nothing I needed to ask about the and got me in the car I wanted thanks to kerri she was awesome and also called to check in amd make sure there was nothing I needed to ask about the car the day after I got my car More

Outstanding, kind, and delighted to work with. Wonderful experience with Karrie and staff. Thank you! Wonderful experience with Karrie and staff. Thank you! More

CJ did a fantastic job at helping my wife and I find the right vehicle that would suit us and our child. CJ is a great guy that is willing to do whatever he can to help you with your purchase! right vehicle that would suit us and our child. CJ is a great guy that is willing to do whatever he can to help you with your purchase! More

Very nice showroom. Bathrooms were clean and stocked. The salesman was knowledgeable about the cars I chose to look at. The only issues was the online price was not the Bathrooms were clean and stocked. The salesman was knowledgeable about the cars I chose to look at. The only issues was the online price was not the correct price. More

Karrie made this stressful process extremely easy! She took the time to understand my car needs and found exactly what I was looking for, while keeping my budget in mind. She took the time to understand my car needs and found exactly what I was looking for, while keeping my budget in mind. More

We initially visited on a Saturday and ended up walking away. Within the next couple of days, Jamie reached out to us with another offer; not pushy, just inquiring. He was able to get us a price point tha away. Within the next couple of days, Jamie reached out to us with another offer; not pushy, just inquiring. He was able to get us a price point that fit in our budget. When we returned to purchase, he was all ready for us which made the purchase go smooth and quick. Being our first new car purchase Jamie was patient, answered all our questions and made the experience painless. More