Paramount Kia of Hickory

Very straightforward. Streamlined the car buying experience. No spending all day haggling over a good deal. They come straight with a great deal and go over financing options in detail. experience. No spending all day haggling over a good deal. They come straight with a great deal and go over financing options in detail. More

Kia of hickory went above an beyond when we traded for our new 2022 Kia K5. They have the best sales team anyone could ask for. David Hoover made trading an easy an pleasant experience. I would recommend our new 2022 Kia K5. They have the best sales team anyone could ask for. David Hoover made trading an easy an pleasant experience. I would recommend them to anyone. More

It was a pleasure to work with David Hoover. He was so knowledgeable about the features of the 2022 Kia Telluride and we really appreciate the explanations of them he very patiently provided to us. It was knowledgeable about the features of the 2022 Kia Telluride and we really appreciate the explanations of them he very patiently provided to us. It was also a pleasure to work with Colton Tannenbaum and we appreciate his assistance in helping us select an extended warranty. It was quite a drive from Concord to Hickory but worth it. More

Clean dealership with good customer service and friendliness. Could use more diversity on the sales floor and upper management friendliness. Could use more diversity on the sales floor and upper management More

I rarely post reviews unless a company has performed either exceptionally or abysmally. Unfortunately this experience has been the latter. I drove 3 hours from my home in Virginia to Hickory, NC to look either exceptionally or abysmally. Unfortunately this experience has been the latter. I drove 3 hours from my home in Virginia to Hickory, NC to look at another vehicle and wound up here towards end of day. We met with Art, who showed us a used Subaru that we were assured repeatedly was in pristine condition. The car appeared to be as described, so we discussed purchasing and Art assured us that we would be able to receive free delivery of the vehicle, or at most, $100, for delivery of the vehicle to my home address if we did not make our decision before close of business. We opted for this and decided about 30 minutes later, while still in the Hickory area, that we would like to purchase the vehicle and have it delivered. Again, we were assured delivery would be at no cost to us up to $100 at the most. We left and returned home. The following day, we were informed delivery would not cost $100, but would in fact cost $300. At this point, we were no longer in the area and had no choice but to pay the additional fee, despite what was previously discussed. When the car arrived to our address, the paperwork had the incorrect street name as well as the incorrect city. We asked if this was something Art could fix for us, and were informed "Art can't help you, you can only speak to Colton." In addition, there were suspicious blanks left on our paperwork under the "you owe" section. We insisted this section was filled out with "nothing owed" prior to signing, and were also assured that the city and street address would be corrected on the paperwork. We were told that the paperwork and the title would be overnighted to us by the following day (Thursday). We insisted on speaking directly with Colton to confirm this. At this time, we were also informed we could not have the title, despite having paid in full, and it would have to be shipped to us. The next morning, I drove to work at the hospital, and reached into the pocket on my driver's side door, which to my surprise, contained an open, loose, razorblade, that I could have cut my hand on. Clearly the car had not been detailed or cleaned properly prior to our purchase. In addition to this, the paperwork did not arrive Thursday, Friday, or the beginning of the next week. We reached out to Art (sales) and Colton (with finance) and were assured again that the package would be overnighted. After two more days, now the end of the following week (Friday), we called again, and were assured by both Colton and the sales manager, Andy, that the title and paperwork had been corrected and were being overnighted. The paperwork was not overnighted, as delivery was not attempted Saturday. I am now writing this Monday, nearly two weeks later, almost at the end of the month, and still have not received the paperwork I need to make an appointment with the DMV. I reached out a third time to both Colton and Andy who informed me an attempt was made and I was not here to sign for the title, despite not ever having been told I needed to be home to sign for it. In addition, no info notice was left telling me where I could pick up the package, or that I could sign to have the package left tomorrow at my address. I was promised by Andy that he would arrange for me to pick up the package this evening and provide me a location where I could do so. He assured me he would call me back directly. He instead called my mother and informed her I could pick up the package tomorrow at a Walgreens. This was nowhere near the conversation I had with him. She said this was unacceptable and asked him to speak with FedEx to fix the issue. He said he "couldn't get through to a person." So it's left to us to sort out ourselves again. I called Andy back, and left a voicemail detailing again what I had asked for him to accomplish and informing him I would be writing this review. I was told he would be in the office until 6pm and I would receive a call back. Yet again, I have not heard anything. Please do not buy a vehicle from this company. Save yourself the headache. More

Tim Whitener is a wonderful salesman and made purchasing our 2022 KIA Sorento EX Eco Hybrid a breeze. Evan in the finance department was great to work with as well. This is the second KIA Sorento that I h our 2022 KIA Sorento EX Eco Hybrid a breeze. Evan in the finance department was great to work with as well. This is the second KIA Sorento that I have purchased from Paramount KIA of Hickory and they have always provided excellent service. More

Buying our new Kia Soul from Paramount Kia was great, Chris and Colton did a wonderful job assisting us throughout the purchasing process and I would definitely recommend this dealership of you are looki Chris and Colton did a wonderful job assisting us throughout the purchasing process and I would definitely recommend this dealership of you are looking for a new vehicle. More

Our salesman David was very knowledgeable and everyone was very friendly. I Would recommend to anyone looking for a new car. We will be back. was very friendly. I Would recommend to anyone looking for a new car. We will be back. More

Chris the sales man we worked with and all the other people we worked with their sales person was great and the finance person was great it was a great experience we bought our last car there and was in people we worked with their sales person was great and the finance person was great it was a great experience we bought our last car there and was in and out in about two hours they are very quick there they get it done fast and you’re in and out and ready to go I love Paramount Kia and Hickory I hope to do business with them again in the future More