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Paramount Porsche Volvo VW - Service Center

Hickory, NC

5.0
23 Lifetime Reviews Review Dealership

23 Reviews of Paramount Porsche Volvo VW - Service Center

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August 25, 2020

"I had yet another wonderful service experience with Sara..."

- SherryNC

I had yet another wonderful service experience with Sara and the staff at Paramount Volvo this week! We live over an hour away in Charlotte and the way we are treated always makes the trip worth it. They take the time to listen and really understand your concern. Thank you for all the great experiences!

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Aug 25, 2020 -

Paramount Porsche Volvo VW responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We will share your review with our Service Staff!

January 22, 2020

"Valerie is the best! Made my life easy!"

- GM914

I live in Winston-Salem and bought my Volvo from this dealership last year. Over the last 2 weeks, I have been having engine issues which caused my car to be towed to Volvo dealerships near me. After being treated very poorly at those dealerships and being told there was nothing with my car, I brought my vehicle to the place I bought it from. Valerie and Sara really listened to what I was telling them and the issues that I have been experiencing. With their help, the service team was able to determine that there was an issue with the fuel pump/fuel sensor and they were able to fix it. I cannot thank Valerie enough for her kindness, professionalism and transparency with me. Despite living over an hour away, I will always bring my Volvo to Paramount Volvo in the future for service and repairs.

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Jan 23, 2020 -

Paramount Porsche Volvo VW responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. - The Paramount of Hickory Team

June 26, 2019

"Fantasic customer service"

- John B

I brought my 2012 Audi A5 in with an intermittent issue that had already been looked into at a local repair shop. The other shop had my car for a month and replaced the fuel pump which did not correct the issue. Within an hour of having my car there, they found the issue to be a faulty relay. Since they did not have this relay in stock, the mechanic showed me which one it was and how to change it. I couldn't be happier with their customer service.

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Tanner
Jun 27, 2019 -

Paramount Porsche Volvo VW responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. - The Paramount of Hickory Team

September 23, 2018

"Great !!! "

- Melissa75

I was having an issue with my car and Bobby and Valerie in the service department took great care of me and I am very appreciative, they are always helpful and willing to go out of their way to help resolve any issue you may have with your car .

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Sep 24, 2018 -

Paramount Porsche Volvo VW responded

Thank you so much for your review! We really appreciate your business and are so happy that Bobby and Valerie were able to provide great service to you and your vehicle. We look forward to serving you again! Regards, Paramount of Hickory Team

March 09, 2018

"Volvo took care of me!!"

- Lisa0112

A defective part installed on car caused a fire, Bobby in service and Ernie in sales took care of the situation! Wrong made right!! Happy customer!

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Mar 15, 2018 -

Paramount Porsche Volvo VW responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Best, The Paramount of Hickory Team

January 06, 2018

"2013 XC90 service and 2018 XC60 purchase"

- r. bischoff

It was pleasure to deal with Bobby Stenstrom and his crew on any issues I had with the XC90. Bobby was always very accommodating and pleasant to deal with and my issues were always resolved. I have been looking for a new car for some time and discussing a particular XC60 with Evan Payne for about a month and a half. He has been a gentleman and very understanding during all our discussions and dealings. We bought the XC60 when visiting for service on the XC90 and sadly it happened to be on Evans day off. When I asked to speak to Evan I was told he was off and both Steve and Rudi took care of our requests and even arranged demo drive of the car (which was in the showroom) for my wife.

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Yes
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Other Employees : Evan Payne
January 02, 2018

"SERVICE DEPT EXCEPTIONAL"

- Disappointed Disgruntled Frustrated

I brought my Audi Q5 for service rather than drive to Charlotte. From my 1st visit, the professionalism and efforts to make the experience a positive one has kept me coming back. This service department completely understands the importance of customer satisfaction. If they are so amazing for a vehicle not purchased at their dealership I can only imagine the confidence one could have after purchasing a vehicle here. Which is exactly what I plan to do when it is time to make a change. Imagine that-service driving sales.... and they are THAT impressive!

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Jan 03, 2018 -

Paramount Porsche Volvo VW responded

It’s great to know that our team provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best, The Paramount of Hickory Team

July 15, 2017

"Experience with Paramount Auto Group "

- Joe H

We were on a trip south from WV when our 2000 Jetta began to lose power. It was late in the day when we stopped at Paramount VW dealer in HIckory. NC. The service department took us right in and determined what the car needed. We chose not to have the Jetta repaired instead we purchased a new 2017 Jetta. We were most pleased with the way various members of the dealership went out of their way to be courteous and helpful. The salesman, Evan Payne, seemed to have great knowledge of the cars and was very helpful in finding the right car for our needs.

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Yes
Employees Worked With
Tony Sams, Evan Payne, Ben Munday
Jul 16, 2017 -

Paramount Porsche Volvo VW responded

Thank you for the great review! Please come visit us if you need anything else, be it service or sales. Sincerely, The Paramount of Hickory Team

February 13, 2017

"Great and friendly experience "

- Lail123

Evan worked patiently with us even though he had to stay over to finish the sale, that shows professionalism and great customer service. Thanks Evan, Josh and Ben

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Employees Worked With
Evan Payne, Ben Munday, Josh Williams
Feb 14, 2017 -

Paramount Porsche Volvo VW responded

Thank you for your business and this review. We are happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Best regards, Paramount of Hickory Team

January 28, 2017

"Fixed car blemishes in paint in timely matter!"

- Golfer7

Chemicals from a local car wash baked into the paint. Chad got me in quick and John in the detail shop did an awesome job sanding and buffing out the imperfections. Looks new again. Great price as well!

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Yes
Employees Worked With
John, Chad Delvechio, Aaron Harris
Jan 29, 2017 -

Paramount Porsche Volvo VW responded

Hi and thank for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Paramount of Hickory. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Paramount of Hickory Team

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