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Paramount Porsche Volvo VW - Service Center

4.9

20 Lifetime Service Reviews

1205 South Center Street, Hickory, North Carolina 28602

20 Reviews of Paramount Porsche Volvo VW - Service Center

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September 23, 2018

"Great !!! "

- Melissa75

I was having an issue with my car and Bobby and Valerie in the service department took great care of me and I am very appreciative, they are always helpful and willing to go out of their way to help resolve any issue you may have with your car .

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Recommend Dealer
Yes
Employees Worked With
Valerie Rorie
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bobby Stenstrom
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 24, 2018 -

Paramount Porsche Volvo VW responded

Thank you so much for your review! We really appreciate your business and are so happy that Bobby and Valerie were able to provide great service to you and your vehicle. We look forward to serving you again! Regards, Paramount of Hickory Team

March 09, 2018

"Volvo took care of me!!"

- Lisa0112

A defective part installed on car caused a fire, Bobby in service and Ernie in sales took care of the situation! Wrong made right!! Happy customer!

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Recommend Dealer
Yes
Employees Worked With
Ernie Masche
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bobby Stenstrom
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 15, 2018 -

Paramount Porsche Volvo VW responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Best, The Paramount of Hickory Team

January 06, 2018

"2013 XC90 service and 2018 XC60 purchase"

- r. bischoff

It was pleasure to deal with Bobby Stenstrom and his crew on any issues I had with the XC90. Bobby was always very accommodating and pleasant to deal with and my issues were always resolved. I have been looking for a new car for some time and discussing a particular XC60 with Evan Payne for about a month and a half. He has been a gentleman and very understanding during all our discussions and dealings. We bought the XC60 when visiting for service on the XC90 and sadly it happened to be on Evans day off. When I asked to speak to Evan I was told he was off and both Steve and Rudi took care of our requests and even arranged demo drive of the car (which was in the showroom) for my wife.

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Bobby Stenstrom
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rudi Rudisill
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Evan Payne
January 02, 2018

"SERVICE DEPT EXCEPTIONAL"

- Disappointed Disgruntled Frustrated

I brought my Audi Q5 for service rather than drive to Charlotte. From my 1st visit, the professionalism and efforts to make the experience a positive one has kept me coming back. This service department completely understands the importance of customer satisfaction. If they are so amazing for a vehicle not purchased at their dealership I can only imagine the confidence one could have after purchasing a vehicle here. Which is exactly what I plan to do when it is time to make a change. Imagine that-service driving sales.... and they are THAT impressive!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brent Huffman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Valerie Rorie
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bobby Stenstrom
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 03, 2018 -

Paramount Porsche Volvo VW responded

It’s great to know that our team provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best, The Paramount of Hickory Team

July 15, 2017

"Experience with Paramount Auto Group "

- Joe H

We were on a trip south from WV when our 2000 Jetta began to lose power. It was late in the day when we stopped at Paramount VW dealer in HIckory. NC. The service department took us right in and determined what the car needed. We chose not to have the Jetta repaired instead we purchased a new 2017 Jetta. We were most pleased with the way various members of the dealership went out of their way to be courteous and helpful. The salesman, Evan Payne, seemed to have great knowledge of the cars and was very helpful in finding the right car for our needs.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tony Sams, Evan Payne, Ben Munday
Jul 16, 2017 -

Paramount Porsche Volvo VW responded

Thank you for the great review! Please come visit us if you need anything else, be it service or sales. Sincerely, The Paramount of Hickory Team

February 13, 2017

"Great and friendly experience "

- Lail123

Evan worked patiently with us even though he had to stay over to finish the sale, that shows professionalism and great customer service. Thanks Evan, Josh and Ben

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Recommend Dealer
Yes
Employees Worked With
Evan Payne, Ben Munday, Josh Williams
Feb 14, 2017 -

Paramount Porsche Volvo VW responded

Thank you for your business and this review. We are happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Best regards, Paramount of Hickory Team

January 28, 2017

"Fixed car blemishes in paint in timely matter!"

- Golfer7

Chemicals from a local car wash baked into the paint. Chad got me in quick and John in the detail shop did an awesome job sanding and buffing out the imperfections. Looks new again. Great price as well!

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Recommend Dealer
Yes
Employees Worked With
John, Chad Delvechio, Aaron Harris
Jan 29, 2017 -

Paramount Porsche Volvo VW responded

Hi and thank for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Paramount of Hickory. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Paramount of Hickory Team

November 19, 2016

"Dirty seats "

- Melissa75

My seats were dirty when I got my car back but my advisor had detail come clean them ...other than that the work was to my satisfaction.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Chad Delvecheo
Nov 22, 2016 -

Paramount Porsche Volvo VW responded

Melissa, we do apologize for the initial difficulties you experienced at Paramount of Hickory, but we’re glad to hear that things have been smoothed over by your advisor. It is imperative to us that we make a positive experience for our guests. Please let us know if there's any other automotive need we can assist you. Best regards, Paramount of Hickory Team

November 14, 2016

"Pleasant experience"

- T Walker

Buying a car at Paramount turned an experience I usually dislike into a pleasant, no-pressure event. Bob was knowledgeable and fun to work with.

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Recommend Dealer
Yes
Employees Worked With
Bob Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 15, 2016 -

Paramount Porsche Volvo VW responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Bob. Please let us know if we can ever help you in the future. Best regards, Paramount of Hickory Team

September 02, 2016

"THE BEST CAR BUYING EXPERIENCE."

- STAN

DEALING WITH BOB SMITH AND CALEB PLETCHER WAS THE BEST CAR BUYING EXPERIENCE THAT I HAVE HAD IN YEARS. I BUY OR LEASE NEW CARS VERY FREQUENTLY AS WITNESSED BY MY 2016 CAYENNE S THAT I TRADED IN WITH 45OO MILES. I LOVE MY NEW PANAMERA 4S AND I THINK I FINALLY FOUND THE VEHICLE THAT I REALLY HAVE BEEN LOOKING FOR. BOB AND CALEB MADE IT VERY EASY TO MAKE THIS DECISION AND I DEFINITELY WILL BE PURCHASING OR LEASING FROM YOU AGAIN. I WOULD HIGHLY RECOMMEND YOUR DEALERSHIP AND STAFF TO MY FRIENDS. I WAS TREATED WITH COURTESY AND PROFESSIONALISM AND WHEN I FINALIZED MY DEAL I KNEW I MADE THE RIGHT CHOICE AND GOT THE BEST DEAL. I SINCERELY APPRECIATE ALL OF THE HELP FROM BOB AND CALEB AND NEVER FELT ANT PRESSURE TO PURCHASE. THESE ARE TWO GREAT GENTLEMAN. I FORGOT TO MENTION THAT I ONLY CAME IN FOR SERVICE AND HAD NO INTENTION TO TRADE IN MY CAYENNE BUT IT MADE SENSE TO ME TO MAKE THE DECISION.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bob Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Caleb Pletcher
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Josh Williams
Sep 05, 2016 -

Paramount Porsche Volvo VW responded

Thank you for writing this fantastic review, Stan! It is of utmost importance that our guests leave our dealership confident they made the right decision. We are happy to hear about your positive experience with us. Best, Paramount of Hickory Team

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