Paramus Hyundai - Service Center

Absolutely love Annie and my vehicle only reason why I go to this facility is for Annie to this facility is for Annie More

My problem with Hyundai of Paramus centers on their service. First, I was randomly assigned with Annie Ramaglia on my first service visit many years ago. She's friendly enough, but her approach - lik service. First, I was randomly assigned with Annie Ramaglia on my first service visit many years ago. She's friendly enough, but her approach - like any decent salesperson - is to make you feel like you're getting a special deal and that she has your best interests at heart. Amazingly, I could go in for a $100 repair and be told nearly every time that I have $1000-$2000 of work needing to be done. Once I caught onto this scam, I found a local mechanic in my town who would do the same work for half the price or less. Don't fall for their phony rhetoric. They overcharge you at every turn. Annie will tell you you're getting a "special" rate in the process. Eventually I tired of this deception, but I still occasionally needed to visit for factory recall issues and so forth. On my last visit, I told them there was something wrong with the electronics (it turned out to be a bad crankshaft angle sensor). After spending $200 with them and getting ZERO information about the problem, I asked Annie if they could somehow reset the electronics, as one might in rebooting a malfunctioning computer. Annie seemed to be angry at the mere question, quizzing me in return as to why I thought it would be helpful. Uhhh...guess what Annie. I came to YOU for help, and I came to you because I don't know precisely the problem (or didn't until I took my car to a competent mechanic, which doesn't seem to exist any longer at Hyundai Paramus). After being treated so rudely by Annie, I've resolved to never visit this location again. It's put me off from buying another Hyundai in the future, so bad was this experience. I recommend you avoid these people at all costs unless you like getting ripped off and having your inquiries rudely dismissed. More

I bought a 2021 HYUNDAI SONATA HYBRID/SEL On 4/4/2021 from Paramus Hyundai. Here is my experience with The General Manager Rocco Auriemm and sales Manager John Sweeney. My cell phone keeps disconnectin from Paramus Hyundai. Here is my experience with The General Manager Rocco Auriemm and sales Manager John Sweeney. My cell phone keeps disconnecting from the GPS maps app on a brand new Hyundai, Sonata Hybrids Radio LCD screen. Paramus Hyundai service department could not fix. They sent me to Hyundai Motor Corp. They could not help and told me the dealer should be able to fix. I Went back to Paramus Hyundai and they still could not help. They sent me to the Blue Link group at Hyundai. The Blue Link group sent me back to the dealer again. The Blue Link group also said that an RDR report was not sent that is required for cell phone to work with the car. Paramus Hyundai would not respond to that question. General Manager Rocco Auriemma would not return calls or emails. General Sales Manager, John Sweeney assistant said he is busy but would get back to me. I called John Sweeney a few times and emailed him about 5 times no return messages after Two weeks from John Sweeney. I also worked with Nick in the service department and Tomas an Technician and they could not help. I also went to use my phone on another car mfg. who also offers Blue tooth and Apple Car play with my GPS apps on my cell, I tested for an 1 1/2 hrs. My phone worked perfectly and flawlessly with that car. So it is not my phone or cell carrier. The problem is the device in my new Sonata Hybrid 2021 which I bought on 4/3/2021. More

Absolutely horrible ‘ A 60$k 2020 palisade has a blown engine . They lied telling us they test drove it and nothing wrong (we clocked the miles abs they drove nada ) Now they do the oil consumption test t engine . They lied telling us they test drove it and nothing wrong (we clocked the miles abs they drove nada ) Now they do the oil consumption test to find duh engine blown and they refuse a loaner car tell us it can be weeks there are 11 engines waiting (great cars huh ) and the only way we can get reimbursed for a rental is to rent a hyundai abs they will only pay 30 a day all in . That’s complete bull ahit if not a hyundai 25$ day ! There is no rental for those prices !!! Never will i come here for another vehicle . More

If I could, I would give Annie Ramaglia 500 stars instead of only 5. She made me feel like I was going over my favorite cousins house. She's funny and you feel like she's on your side. She made sure that t of only 5. She made me feel like I was going over my favorite cousins house. She's funny and you feel like she's on your side. She made sure that the tire I needed would come in the next day & it did. I don't know what else to say other than THANK YOU ANNIE for all your help & making me feel welcomed. More

ANNIE R. IN SERVICE WAS AMAZINNG! FRIENDLY + CARING. VERY FAST RESPONSE TIME, WENT ABOVE AND BEYOND FOR MY SITUATION. ANSWERED ALL MY QUESTIONS & CONCERNS. LOVE IT FAST RESPONSE TIME, WENT ABOVE AND BEYOND FOR MY SITUATION. ANSWERED ALL MY QUESTIONS & CONCERNS. LOVE IT More

This dealership is clearly not focused on customers service or customers satisfaction. We showed up for a test drive of the Palisades and John refused to do the test drive because if was too close to c service or customers satisfaction. We showed up for a test drive of the Palisades and John refused to do the test drive because if was too close to closing time on a Saturday evening. I took my business some place else. More

Excellent service. The following individuals are to be commended-Annie,Tony , Sean, and the parking valet. They were; courteous,,knowledgeable,provided clear answers Great first time experience.Reupheni commended-Annie,Tony , Sean, and the parking valet. They were; courteous,,knowledgeable,provided clear answers Great first time experience.Reuphenia More

This was the worst dealership experience of my lifetime. I have an entirely ELECTRIC vehicle and I made an appointment for a recall service a week prior. The recall is serious enough that Hyundai called and I have an entirely ELECTRIC vehicle and I made an appointment for a recall service a week prior. The recall is serious enough that Hyundai called and left a message on my home phone. This dealer tried to sell me fuel injector cleaning and throttle body servicing. IT IS AN ELECTRIC CAR!!!! When I showed them Hyundai's own service schedule for the car, they told me that wasn't correct (so the manual and Hyundai's website are both incorrect?). I then asked them to please show me documentation that my ELECTRIC car needed throttle body servicing at 11,000+ miles, but they would not produce any documentation. Then after waiting for two hours, they told me they didn't have the software to fix the recall. The entire experience was attempted FRAUD. I immediately called Hyundai customer service when I got home and reported their behavior. I feel sorry for those that were ripped off without knowing it. More

Dear potential customers please avoid and save your hard earned money*** The original replacement part for starter costs $412. Nick the service rep quoted $1800 initially to my wife thinking that she will earned money*** The original replacement part for starter costs $412. Nick the service rep quoted $1800 initially to my wife thinking that she will not know better. When we said our mechanic would charge $600 for the repair he said the part alone costs $800 which is almost double the amount for the part. When we asked why the signal light went off and won't turn back on he said the technician didn't see any issues and asked if we used a original hyundai part for a freaking halogen light. This is a well known issue with 2015 models due to it being used as a daylight running light which caused the socket to burnout, but he was completely clueless. Over the last two years or so of constantly overpaying for diagnosis and repair work that didn't deliver, I just don't want the same problems recurring for other potential customers. My wife took off of work four times to get the sunroof fixed, but two thousand dollars and four wasted days later, the issue still remains. All they kept saying was bring back the car we'll have a look at it. Oh, did I mention that right after a service my wife's car skid in the rain between three lanes? We took it to a tire shop and they told us that the wheel alignment were all red and adjusted it for us. It makes my stomach sick how I almost lost my wife due to incompetent money hungry individuals. We actually debated filing a lawsuit or class action against the dealer, but told ourselves its a waste of our time. Buyers and potential customers be aware! p.s. This comment and my google review will likely get a reply asking to call them because they are "concerned". Well they should be because I could write a book about how messed up this place is. More