Paretti Mazda - Service Center

I had a 11:30am appt. Tuesday, August 1. I did not get my car back til Thursday August. I don’t think it was even looked at on Tuesday because as of 4:30 I did not hear f Tuesday, August 1. I did not get my car back til Thursday August. I don’t think it was even looked at on Tuesday because as of 4:30 I did not hear from anyone and I had to call. Was told it was not looked at yet and the service shop closes at 6. It was not till 3:30 pm on Wednesday that I received a call to let me know what was needed and how much and then my car would be ready sometime in the morning Thursday. I think this is unacceptable. More

Great service …. great job and great service from Adam and front desk and washer still needed Ac belt going back battery cable cover broke and they redid it metal rods great job and great service from Adam and front desk and washer still needed Ac belt going back battery cable cover broke and they redid it metal rods Just missed a litlle More

I had a problem with my display screen 3 years after I bought my Mazda CX5. Had to bring it in 3 times while it was under warranty . Had another issue with the screen 3 years after they fixed it and after bought my Mazda CX5. Had to bring it in 3 times while it was under warranty . Had another issue with the screen 3 years after they fixed it and after it was out of warranty. I did not think I should pay for it since it was a preexisting problem that is not being resolved. The dealership told me since I don't get my oil change from them every year I am not considered a loyal customer. If I would have gotten my oil changed through them I could have gotten it for free. So I guess buying my car through them does not count. I will never buy another car from them and will not reccomend them to anyone else. After I bought my car through them I got 2 other people to buy from them. I guess that does not count either. However John Grant, in sales department and Lance in management tried to do the best they could but it is Mazda that does not stand my their product or their customer. More

Service crew is always helpful. They explain in layman's terms. Always enjoy stepping into a clean car! Thanks They explain in layman's terms. Always enjoy stepping into a clean car! Thanks More

Casey was exceptional. He was very helpful and courteous and kept me alerted to when my car would be ready for pickup. Thank you Casey for making it seamless. Carolyn He was very helpful and courteous and kept me alerted to when my car would be ready for pickup. Thank you Casey for making it seamless. Carolyn More

Always prompt and courteous . Comfortable waiting area. Service explained in detail. Very good service team Comfortable waiting area. Service explained in detail. Very good service team More

Service was great. Waiting area was comfortable. The personnel were friendly and efficient. The washing of the car was a plus. Waiting area was comfortable. The personnel were friendly and efficient. The washing of the car was a plus. More

Ann Hernandez is one of the best service attendants at the location. Ms. Hernandez deserves a pay raise and promotion for her positive people skills and handling of customers the location. Ms. Hernandez deserves a pay raise and promotion for her positive people skills and handling of customers More