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Park Chrysler Jeep

Burnsville, MN

4.7
790 Reviews

1408 W. Highway 13

Burnsville, MN

55337

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Showing 790 reviews

May 23, 2018

I'll never buy anywhere elae Every step of the process was fun and easy. Craig listened and help through out process, even gave an amount I was ok with on my trade More

by Cherbear0327
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Schroeder, Shannon Dunn
May 16, 2018

Mark was honest and never pushy! Park Jeep was the cleanest dealership I’ve seen. I wasn’t mauled in the lot and that is key for me when shopping. Mark, my sales guy was honest and up More

by New Jeep guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Norton
May 06, 2018

Great experience! We had a great experience when we started looking for a new car. Steve was nice and knowledgeable, and clearly had a lot of experience. If you’re look More

by nateb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Carpenter
April 28, 2018

Best buying experience I have ever had buying a car Raymond Hagberg Was a great salesman who cares about what my Wife and I wanted when it came to buying my first band new car More

by Lawrence
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond Hagberg
April 25, 2018

Park Jeep is awesome! We test drove a Jeep Compass but was recommended at driving a Jeep Patriot. The Patriot fit our needs and had a higher stance. We worked with Kolleen More

by Patriot Joe 69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kolleen Feit
April 17, 2018

Excellent Salesman and Support Very happy with the service, the explanation of the paperwork and the availability of Craig. He really went the extra mile for us! We would come bac More

by Pattyg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Schroeder, Shannon Dunn
April 12, 2018

Ray the salesman Ray at park Chrysler jeep was great to deal with works hard to get you into a vehicle you want at the best deal they can offer help save me a lot of m More

by Little stinker farm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray
April 10, 2018

One star is too high Terrible dealership, both sales and service. Park Chrysler Jeep of Burnsville sold me a pre-owned 2016 Jeep Cherokee with pre-existing but hard to not More

by RussM
Recommend Dealer
No
Employees Worked With
Steven Davis
Apr 23, 2018 -

Park Chrysler Jeep responded

Russ purchase a Jeep Cherokee from us in the fall of 2017. Approximately 6 months later came back to the dealership with an issue of the roof rails for the luggage rack being loose and that he experience they were damaged during a car wash at another facility. Since the vehicle had been his for 6 months there was no way the time or origin of the damage could be determined. We checked our records and there was no note of damage during our service inspection, the auction inspection when we purchased the vehicle or the customers inspection at purchase. Park paid a slightly more than half of the repair of the vehicle in addition to supplying the parts required at cost. We felt that that was a reasonable settlement not knowing when the damage was done. The customer accepted Parks compensation and only after, chose to disparage us in public forum. I regret the customers feelings, but think Park acted appropriately.

Aug 21, 2018 -

RussM responded

Again, more lip service and now wordsmithing. pj (park jeep of Burnsville) stated in their response to my review above: "they were damaged during a car wash at another facility." This is a FALSE statement. I told pj that AFTER I discovered the damaged rack, a car wash blower lifted the already damaged luggage rack up and out of its slots and blew the plastic base plate off the car, and water began dripping in to the interior of the vehicle as well. This demonstrates how bad the damaged rail was. Again, another FALSE statement by pj: "park paid a slightly more than half of the repair of the vehicle in addition to supplying the parts required at cost." 1) The estimate on behalf of pj came to approximately $1100. Two independent and unbiased estimates on my own behalf came in at approximately $2400, both within $100 of each other. Mr. Davis gave no mind to these estimates and held to the lesser dollar amount. 2) pj DID NOT supply the parts. The auto body shop stated to me that in trying to keep my out-of-pocket costs down, they were able to procure a single rail elsewhere for $35 and that they (the auto body shop) would absorb this cost themselves, as they appreciated my business. What about the free oil changes Mr. Davis promised he would throw in? Will pj acknowledge that this promise went unkept? My only course of action in this now would be to take pj and Mr. Davis to small claims court. While this may force pj to incur some additional costs, it would also do the same to me. Either way, Mr. Davis has me over a barrel. Other reviews on this website show that this dealer's treatment of customers in this manner is a trend, and I would only hope people considering doing business at Park Chrysler Jeep of Burnsville might read this review and avoid the frustration and expense. RussM

April 06, 2018

Best Dealership & Sales Person Steve "The Jeep Man" Carpenter was the nicest, best sales experience I have ever had, anywhere! I love Steve and Park Jeep has many years of a great More

by Heidi2018Wrangler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Carpenter
March 20, 2018

Best Jeep Dealer Just bought a Wrangler JL Unlimited from Steve “the Jeep man” Carpenter. Couldn’t be happier! Park Jeep continues to be the best Jeep Dealership in th More

by Jon2018Wranglee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Carpenter
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