Park Place Lexus Grapevine

This is overdue and apologize as my experience was more than I expected at Park Place. I came in to look and potentially purchase a vehicle with the expectation that Park Place would be like every other d than I expected at Park Place. I came in to look and potentially purchase a vehicle with the expectation that Park Place would be like every other dealership, which was to try and pressure you into something you did not want and that was certainly not the case. Mr. Robert Fossee is to be commended on his professionalism and great customer service. Coming into Park Place has changed my entire outlook on a dealership and would definately return in the future. I was treated fair, with respect, and most importantly as an individual. Through the entire process, Mr. Fossee along with others involved in the process, were there every step of the way to make sure I walked away happy. Mr. Fossee was the best sales consultant I have ever had and would highly recommend him to anyone along with Park Place. More

this is the 3rd Lexus we have purchased from Becky. She is great and has a wonderful personality. We enjoy working with her and she makes the whole process painless with no hassel. We are aware that she wi is great and has a wonderful personality. We enjoy working with her and she makes the whole process painless with no hassel. We are aware that she will give us the best available deal and always contaactsus when a good deal is available. Overall our experience with Park Place Lexus including service has been great. I also give kudos to our service rep Phil. Thank you! Deborah (Debbie) Garza More

My husband & I had been looking for a replacement vehicle since I had totalled my very favorite car of all, my BMW 520I series. My heart was not into looking for another car at all. We did our rese vehicle since I had totalled my very favorite car of all, my BMW 520I series. My heart was not into looking for another car at all. We did our research on line as well as speaking to friends and family about the vehicles we were considering. We had narrowed it down to an Acura SUV or the Volkswagon Toureg. We knew two families that owned the Toureg and were very happy. I decided I needed to just simply slide by the Lexus dealership to check out what they had available. I did not want to purchase a new vehicle. I have done that in the past and regretted it. I drove to the Park Place Lexus in Grapevine and met my new best friend, Vincent Adams. We sat at his desk, went over my wants and needs, he took me directly to a vehicle that was a bit older than I wanted but had everything in my desire and price range. He brought the key out, we went on a test drive and I said to him that this would be my next car. They allowed me to bring it home so my husband could see and drive it. That evening we drove the Lexus 400 to the Volkswagon dealership to talk about the Toureg. The Volkswagon sales people tried everything that evening to make a deal. The Toureg was newer with fewer miles and they agreed to match the interest rate of Lexus. We walked out and drove home and from there we went that evening to the Lexus dealership, met with Vincent, they made the deal happen for us and I left soooooo happy because I am now excited about my Lexus as I was with the Beemer. Volkswagon continued to call us the next day with better offers but we purchased the vechicle that was perfect for me. I hugged Vincent and told him thanks for making this deal work for us because this was the only car since the BMW that I was excited about. I Love You Guys!! Forever your friend and fan, Debbie Gerdes More

I visited Sewell Lexus prior to going to Park Place. The service at Park Place Grapevine was far superior. The staff was attentive, friendly and courteous. Hasan was great! If your looking to buy a Lexus, P service at Park Place Grapevine was far superior. The staff was attentive, friendly and courteous. Hasan was great! If your looking to buy a Lexus, Park Place Grapevine is the place!! More

This is the second Lexus I have leased. I wasn't even looking to get into a new vehicle but Reuban made it impossible to say no. He met all my terms and was able to keep my payments to almost what I am c looking to get into a new vehicle but Reuban made it impossible to say no. He met all my terms and was able to keep my payments to almost what I am currently paying. Lexus has always had the best customer service and been very friendly and helpful anytime I have come to them, whether its a new car, maintenance or service. When i came in to sign the contract (even though I knew Reuban would not be available that afternoon) the rest of the Lexus team jumped right in to help and get the contract worked out. They were quick and responsive. Thanks to Reuban, Pat, Bridgett and the rest More

I gave the rating of 5 as from the beginning of the experience we were provided the information we asked for and did not ahve any strong sales pitch forced on us. The people we dealt with (mainly Clay experience we were provided the information we asked for and did not ahve any strong sales pitch forced on us. The people we dealt with (mainly Clay) were patient with our questions and provided the info weasked for very effectively. More

I purchased my second car last weekend and worked with Ken & Dorian once again. They were absolutely wonderful and a pleasure to work with. I have already recommended Ken to my good friend who may in th Ken & Dorian once again. They were absolutely wonderful and a pleasure to work with. I have already recommended Ken to my good friend who may in the market to purchase new Lexus. Thank you again for making car buying experience such a breeze! More

Our buying experience with Park Place was the most professional and pleasurable of any automobile purchase that we have ever made. Thank you Mark Griffith and Park Place Diane and Avery professional and pleasurable of any automobile purchase that we have ever made. Thank you Mark Griffith and Park Place Diane and Avery More

I took my 2001 ES300 in for "emergency care" because the key had broken. Meanwhile, while waiting, I thought about the possibility of a "new used car" to replace the two older cars I have. Bef because the key had broken. Meanwhile, while waiting, I thought about the possibility of a "new used car" to replace the two older cars I have. Before the day was done, Troy had serviced me well - and found the right replacement vehicle for me. All communication was clear, and all employees (in sales and service) were professional, friendly, and helpful. I have been a Park Place Lexus fan for many years, and this experience was totally in line with my past experiences. Thank you for being a dependable source of products and services in this world where nothing much can be counted on anymore! More

I have given Park Place Lexus "5"s across the board! From start to finish, it was a pleasant, easy purchasing experience. Mark Griffiths went above and beyond to help us. Without a doubt, we rec board! From start to finish, it was a pleasant, easy purchasing experience. Mark Griffiths went above and beyond to help us. Without a doubt, we received a very fair price for our pre-owned Altima. Mark and his finance manager, Mr. Lasseter, even stayed after hours to finalize the sale of the car. We looked all over the metroplex for the perfect car for our daughter and Park Place made that happen. Then, without even asking, Mark delivered the car the next day to my office in Fort Worth so we could surprise our daughter! My husband and I will likely be in the market soon for another vehicle. Without hesitation, Park Place will be our first call. Thank you Park Place for making our car buying experience so easy! Tracy Heffner More