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Parks Chevrolet Spartanburg

Spartanburg, SC

4.6
279 Reviews

1051 Asheville Highway

Spartanburg, SC

29303

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279 Reviews of Parks Chevrolet Spartanburg

May 23, 2021

Chevrolet of Spartanburg was so easy to work with and was fast at getting back to me. I drove 4 hours to buy my car from them! Thank you More

by carolberry68
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan
May 24, 2021 -

Parks Chevrolet Spartanburg responded

Thank you for going out of your way to work with us at Chevrolet of Spartanburg! It means a lot that you trust us with your business and we are pleased to hear that we were able to deliver our gold standard of service. Making sure our guests go home in a car that is right for them is our top priority, and we are thrilled to hear you are happy. Take care and enjoy the new ride!

May 18, 2021

I went in for oil change and tire rotation. I let them know that previous time I had been there I didn’t get my tire lug nut key and that I hadn’t been anywhere else so it had to be there. All they ended More

by Olivia.gomez221
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Stacee
May 20, 2021 -

Parks Chevrolet Spartanburg responded

I am sorry to hear about your poor experience. We set a higher standard for our valued customers than what you have described and I apologize that we couldn't find your tire key. I will speak with my team about what happened here, but I would also appreciate the chance to speak with you directly. Since I don't have your contact information, please consider reaching out so we may remedy this situation. Thank you. Roy Botts - Service Manager - 864-582-9090

May 07, 2021

Kept my car for two days so I called to check on it and service said oh, we will get your repair estimate for you and call you right back. Ten minutes later it was going to be $1,625.00 to fix a small oil More

by heat1944
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carso Williams
May 07, 2021 -

Parks Chevrolet Spartanburg responded

This review is very concerning to read. We strive to deliver a straightforward and transparent service experience, and I am sorry to hear that this was not better reflected in your time working with us. It is never our intention to mislead or overcharge our guests, and I would be happy to speak with you to go over the work that was completed. I will search for your contact information, but in the meantime, please do not hesitate to give me a call. Thank you, Roy Botts - Service Manager - 864-582-9090

April 24, 2021

My car was kept for a few days and I got charged for a loaner I felt for what they changed it would be free More

by Mcgillmalika
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Staycee
Apr 26, 2021 -

Parks Chevrolet Spartanburg responded

I am sorry if there was a miscommunication regarding our loaner policy. I will discuss this feedback with my team so we can work towards improving. Thanks. Roy Botts - Service Manager - 864-582-9090

April 18, 2021

We were a last minute see and they had a great turn around on getting our car back to us!! Will definitely use again if needed. More

by katebail21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rickey
Apr 19, 2021 -

Parks Chevrolet Spartanburg responded

Kate - It was our pleasure to assist you! Thank you for supporting Chevrolet of Spartanburg with a wonderful review. We wish you safe driving this week and beyond!

March 30, 2021

Service was performed in a prompt and professional manner. Service writer was very pleasant and helpful. 100% positive experience. I would recommend it to anyone seeking service for their Chevrolet More

by MnM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stacee
Mar 30, 2021 -

Parks Chevrolet Spartanburg responded

Reviews like this one make our day! Thank you for trusting Chevrolet of Spartanburg with your business, it means a lot to hear that you are a happy customer. Drive safely!

March 29, 2021

Dissatisfied customer. Went in for a oil change. Ask them to look at headlight and backup camera and quote me a price, not to fix anything. Bill was 307. More

by Lorraine OFair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carson Wilson
Mar 29, 2021 -

Parks Chevrolet Spartanburg responded

Lorraine - It is never our intention to overcharge our customers, and I'm sorry for any confusion surrounding your bill. I'm happy to speak with you directly and address any questions or concerns you have. Would you please give me a call when you have a moment? Thank you, Roy Botts - Service Manager - 864-582-9090

March 17, 2021

Nice people. Shuttle service was extremely helpful. Great guy as well. Very mannerable. Had a diagnostic on my vehicle. Price for work was high but never felt pressured. Price aside, good folks. More

by Chevy Dad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Mar 17, 2021 -

Parks Chevrolet Spartanburg responded

Thank you for taking the time to leave us this review. We are grateful that we got the opportunity to assist you, and I will be sure to let our team know that you appreciate their help. We do strive for competitive pricing, and I am a bit disappointed that we didn't leave you with that impression. I will be sure to share this feedback with my team as well. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Roy Botts - Service Manager - 864-582-9090

March 13, 2021

Bought my new truck from these folks and was very satisfied with the sales group that worked with me, when I bought it, it was late that evening so they asked me to bring it back the next day to deta More

by Bigben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Porter , Anthony Rivera
Mar 15, 2021 -

Parks Chevrolet Spartanburg responded

Thank you for reviewing Chevrolet of Spartanburg! We're glad to hear that our team walked you through the purchase of your truck. Congratulations and safe travels!

March 12, 2021

Service was too slow. I arrived 15 minutes early for my appointment, and I left an hour and 45 minutes later. An hour and a half from my scheduled time to perform an oil change and lubrication! I specifi More

by Scottc
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Mar 15, 2021 -

Parks Chevrolet Spartanburg responded

Scott - This is a concerning review to read, and it certainly doesn't sound like the efficient and quick service we pride ourselves on here. I would be more than willing to speak with you directly about what happened and see what we can do to earn back your trust. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Roy Botts - Service Manager - 864-582-9090

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