Parks Ford Lincoln of Gainesville

Pat Breheim in the service department is the most professional kindest person I have ever dealt with concerning dealership service centers. He gets it done! professional kindest person I have ever dealt with concerning dealership service centers. He gets it done! More

This guy knew nothing about the cars at the dealership, and his excise was “because he was no longer a sales man”. We had a horrible experience at Parks Ford in Gainesville, so I left a poor review. He pro and his excise was “because he was no longer a sales man”. We had a horrible experience at Parks Ford in Gainesville, so I left a poor review. He proceeded to call back to inform my husband he won’t don’t business with him unless he retracts the poor review. Some sales tactic if you ask me. More

Had a safety recall due on my 2013 F-150 and tried my local dealership and they advised me that they had no technician and couldn't do it. I called Parks and they had me in and out in 45 minutes and wash local dealership and they advised me that they had no technician and couldn't do it. I called Parks and they had me in and out in 45 minutes and washed my truck... Excellent service! They sure made a lasting impression on me.. More

Awesome experience working with Ray! Very knowledgeable in all type of vehicles! He was extremely helpful in choosing a vehicle and makes the car shopping experience much less stressful! Would highly recom in all type of vehicles! He was extremely helpful in choosing a vehicle and makes the car shopping experience much less stressful! Would highly recommend purchasing a vehicle from this gentleman. More

Best experience I've ever had. Matt found a vehicle for me, It's what we wanted and he and George Plourde had out of there in less that one hour. My health at the time was not good Matt found a vehicle for me, It's what we wanted and he and George Plourde had out of there in less that one hour. My health at the time was not good so I am very thankful to both of them. It was a great experience. I will be back again. Thanks! They went the extra mile. More

Amazing The entire staff, especially Harold in sales was wonderful to work with! I actually purchased 2 cars this weekend from them they were so wonderful The entire staff, especially Harold in sales was wonderful to work with! I actually purchased 2 cars this weekend from them they were so wonderful More

Professional all the way! We were told that Matt Fortin was the person to deal with, No pressure at all. He put us the right car with everything we wanted.Very happy with our p We were told that Matt Fortin was the person to deal with, No pressure at all. He put us the right car with everything we wanted.Very happy with our purchase! More

Professional Helpful Staff Recently we purchased a Ford Explorer at Parks Ford Gainesville and were impressed with the assistance/service provided to us by Mike Abitino who list Recently we purchased a Ford Explorer at Parks Ford Gainesville and were impressed with the assistance/service provided to us by Mike Abitino who listened to our needs regarding price and type of vehicle for which we were searching. He searched for us and provided a vehicle that met the needs we discussed and also the price range. Will we return to Parks Ford? Yes. Would we recommend Mike Abitino? Definitely More

Excellent Service I had a great experience working with Harold Miles . He is very knowledgeable and will help you get the best deal ! His Manager Georgio is very polite I had a great experience working with Harold Miles . He is very knowledgeable and will help you get the best deal ! His Manager Georgio is very polite and is willing to go the extra mile to help you as well. Love the atmosphere!! More

Management does not value loyal customers If you are considering purchasing a vehicle or having your vehicle serviced at Parks please consider other alternatives. Here is how I was valued a If you are considering purchasing a vehicle or having your vehicle serviced at Parks please consider other alternatives. Here is how I was valued as a customer- Issue #1 9/27/18- My car is serviced for an oil change and alignment. I had scheduled an appointment and was told it would be around 1-2 hours, but it takes closer to 4 hours. Upon leaving Parks I notice that the wheel seems to be slightly off and I try my best to ignore the issue. 10/19/18- I no longer can stand the wheel being off and decide to take my vehicle back to Parks to have them correct the issue. Once again, I wait 3 hours and then I am asked to pay for the alignment. Having informed the service member previously that I had already had my vehicle serviced, I considered this unacceptable. I refuse to pay and leave. A few days later I receive an email asking me to rate my experience and I do so truthfully and how I felt like I was treated as a customer. 11/21/18- I receive an email from Brent R. (Director of Customer Relations) and I am asked to change my feedback. Issue #2 4/20/19- Appointment confirmed via email for 4/21/2019 4/21/19- I arrive at 11:30 and join a line of cars waiting for the service department to open. Around 12:15 no one has arrived and the line of cars has grown. After multiple phone calls, I speak to a representative from Ford and I’m informed that Parks is closed for the holiday. After leaving I post a review about this experience to Facebook. 4/22/19- I receive a phone call from Parks apologizing for being closed. After setting a time for a new appointment I am asked to remove my review from Facebook. 4/23/19- I am informed that my vehicle (16k) has a faulty steering rack and it needs to be replaced. The part is on back- order and it will arrive by the end of July. I receive a loaner car from the dealer. 4/23-6/17- I speak weekly with a Regional Rep for Ford. 6/19/19- My Vehicle is ready for pickup. 6/20/19- I notice my car’s steering wheel is out of alignment. I inspect my car completely to make sure there aren’t any other problems and I notice a nail in the tire. 6/25/19- I take my car back to be serviced and I am told there has been a recall issued on my car and the service member is confused as to why it wasn’t done when they had my car for two months. I receive a phone call later and informed that they will not cover the cost of the tire. As a young adult that will purchase a multitude of vehicles and who will influence others, you should have treated me with greater respect. Please, do not ask me to remove this post. I should have considering the alternatives. More