Parks Ford Lincoln of Gainesville

George As Always is so Kind and Encouraging. Helpful in decisions on the extended plans. Helpful in decisions on the extended plans. More

It seems like they are not quite ready for prime time yet under their new management. I scheduled a service using the Hyundai app, but did not get a reminder for the service. That seemed unusual, so I called under their new management. I scheduled a service using the Hyundai app, but did not get a reminder for the service. That seemed unusual, so I called to double check and they did have me on their schedule. When I arrived, they had me down for a software update, not the mileage service that I'd requested in the app. They added the mileage service, so no big deal. They were all friendly, which was great. I mentioned that I was getting a message that the washer fluid was low, so they said they'd top it up. When I picked up the car, it was already running, so I didn't see the reminders. I was in a rush, so I didn't restart the car to check. When I started it the next day, the service reminder and fluid reminder popped up again. At that point, I took a closer look at the car and noticed they didn't do the quick clean i would have expected. I also remembered that there wasn't a seat cover or floor cover on it when they brought it out the day before. I called and they told me to come by any time and they'd add washer fluid and reset the mileage reminder. When they took the car this time, they definitely didn't use a seat cover. Maybe the person who moves the cars isn't a mechanic, so doesn't get oil or other stuff on their clothes? Again, the staff was very friendly, which is always a good sign to me. Addendum: In your review, you ask for star ratings for individual people. The only person who introduced herself by name was Donna. The pictures you have by each name are pets, so I can only rate Donna. More

Our salesperson Josh was fantastic. The finance department was understaffed and left us sitting for hours. 3 to be exact- for a cash sale. We felt under appreciated and abandoned. An of The finance department was understaffed and left us sitting for hours. 3 to be exact- for a cash sale. We felt under appreciated and abandoned. An offer of $500 off for the time we spent sitting around when all we wanted was to lock in the price and come back in the morning was refused. I’m happy with my car (some things were missed on the detailing) and again Josh was great. Other than that not much positives about this place. The women’s bathroom was filthy and missing toilet paper roll holders with trash and used toilet paper laying amongst the rolls sitting on a shelf. More

Bill Stoffer is a remarkable service rep. very knowledgeable, efficient and respectful. He listens to what you want and recommends what you may need. very knowledgeable, efficient and respectful. He listens to what you want and recommends what you may need. More

Always communicates well and is on top of issues when I contact them for appointment contact them for appointment More

Great service, worked to ensure that everything that could be covered by warranty was processed correctly! could be covered by warranty was processed correctly! More

I get ver good service every time I go to Parks. I recommend. Them for any need. I recommend. Them for any need. More

Poor customer service no follow up or follow through treats customer as they know nothing treats customer as they know nothing More

I took time out of my busy day to get there and not get a tire rotation or a wash for the car and they ask me if they could do it crappy. tire rotation or a wash for the car and they ask me if they could do it crappy. More

I was able to schedule this appointment Easily and the work was Completed satisfactory. The service advisor was polite and listened to the problems and was able to complete the work in a timely manner work was Completed satisfactory. The service advisor was polite and listened to the problems and was able to complete the work in a timely manner More