Parks Ford Lincoln of Gainesville

The service department staff is responsible and knowledgeable plus very friendly. When I am ready to purchase another car, I will come to your dealership knowledgeable plus very friendly. When I am ready to purchase another car, I will come to your dealership More

All the attendants / service advisers were helpful and professional. The older lady that answers the phones was an absolute joy. professional. The older lady that answers the phones was an absolute joy. More

Had to make two trips to get my tires rotated, and they were over tightened from my last visit. were over tightened from my last visit. More

Everything is great but you guys urgently need loaners. It’s very inconvenient having to move in an uber. Thank you! It’s very inconvenient having to move in an uber. Thank you! More

Excellent transaction. Very pleased with the service and the vehicle. Salesman was courteous and honest Very pleased with the service and the vehicle. Salesman was courteous and honest More

Outrageous prices and lousy business ethics. I was quoted a labor price of some $400 to replace the driver side mirror actuator, plus the price of the part. Based on their labor rate of $269 per I was quoted a labor price of some $400 to replace the driver side mirror actuator, plus the price of the part. Based on their labor rate of $269 per hour, it figures at about 1.5 hours. Gave them the car at 11.02 am, got it back at 11.55 am. When I questioned why the bill still shows the $400 plus for labor, I was told that I had approved that price and thus have to pay it. When I argued that I am not willing to pay for 1.5 hours when it only took barely 1, I was offered a conversation with the service manager. He got rather upset at my argument, but finally reduced the labor rate. What a missed opportunity for a great reputation! I am now telling all my friends to never buy at Huyndai car. Obviously, I will never set foot in that place again! Consider the other scenario: the service rep comes up to me to say, great news! We quoted you $400 plus for the labor, but it only took our talented technician 1 hour, so we are only charging you $269 plus tax, congratulations on saving that money. Have a nice day! I would have marveled at the excellent service and ethical behavior of this store and its workers, and would have told all my friends what a wonderful outfit they are. For the store, the outcome is the same financially, but reputation-wise very different. By the way, I believe it is illegal to double-charge. In the half-hour they were going to charge me for, the technician would have been working on someone else’s car, charging another $269 per hour, bringing their total for that half-hour to $538 per hour. More

Bill Stoufer is the best service manager and the reason I use your service department when there is a problem with my car. I totally truse your service dept. use your service department when there is a problem with my car. I totally truse your service dept. More

They are not really do not worry about the customer's need but their money. Did a good diagnostic on car. need but their money. Did a good diagnostic on car. More

The service is always professional, friendly, efficient. We came the day after hurricane Helene and get helped. Thank you We came the day after hurricane Helene and get helped. Thank you More

Bought my truck here a year ago . Without Levin the experience would be a 1 star . Many times the detain service has failed including this time with lack of detail ! I also tried the Without Levin the experience would be a 1 star . Many times the detain service has failed including this time with lack of detail ! I also tried the pick up service which is more of a headache than dropping it off myself . They showed up late which screwed up my day and the drop off guy solicited his own mobile detailing business . Park’s phone system is a joke and supposedly there is new management ? More