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Parks Ford Lincoln of Gainesville - Service Center

Gainesville, FL

4.2
917 Reviews

917 Reviews of Parks Ford Lincoln of Gainesville - Service Center

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August 16, 2024

Was sold a used car with four rotting tires (their words, not mine) vehicle was "inspected" before being sold to me but also had a hole in one of the tires? I can't wait to find out what else is seriously wr More

by jwstreese
Recommend Dealer
No
Employees Worked With
George Plourde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Valez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Keyes
August 16, 2024

Cool just need more communication with customers and the breakdown of what's really wrong with their vehicle More

by kiwanis80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levin Hickman
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2024

I find that the service department is not as organized or responsive as I’d like. More

by ap123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Aug 26, 2024 -

Parks Ford Lincoln of Gainesville responded

ap123, We would like to thank you for your recommendations and this fantastic review. Sincerely, Maddie Norton Marketing Manager 352 871 1656

August 16, 2024

The worst service. Did not fix my vehicle and I was stranded in South Carolina for 3 weeks with no vehicle. More

by Betty
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Cris Auger
August 16, 2024

Prompt, professional and fixed my car problem. I was able to get an appointment quickly. More

by THOMAS.WISNIESKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dealt with a service advisor
Aug 26, 2024 -

Parks Ford Lincoln of Gainesville responded

Thomas.wisnieski, Thank you so much for sharing your positive experience with Parks Motor Group! Best, Maddie Norton Marketing Manager 352 871 1656

August 16, 2024

What I really like about Bill, he will explain, in words I understand, the maintenance issue. He is always.plesant. I feel like I am a person and not just another customer. More

by jocyndawright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Stoufer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Houlahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Parks Ford Lincoln of Gainesville responded

jocyndawright, Thank you so much for sharing your positive experience with Parks Motor Group. Best, Maddie Norton Marketing Manager 352 871 1656

August 16, 2024

Good service, great communication, got my truck running and looking like new, and I never have to look under the hood. More

by m.farrer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Parks Ford Lincoln of Gainesville responded

m.farrer, Thank you for the positive review. Sincerely, Maddie Norton Marketing Manager 352 871 1656

August 16, 2024

Fast and efficient every time I need any work done on my car. Great customer service. It also helps to have an appointment set up ahead of time. Not only is David very nice but also Levin. Highly recommend More

by rhondaleeb1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levin Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cris Auger, David Keyes
Aug 26, 2024 -

Parks Ford Lincoln of Gainesville responded

rhondaleeb1966, Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be five stars! Best, Maddie Norton Marketing Manager 352 871 1656

June 17, 2024

If your vehicle is brand new they are fine. If is is a few years old under a Ford guarantee - FORGET IT. I paid top dollar for warranty Parks gaslighted me for over a year until the turbo final More

by Boegrrl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gus Duvall
November 17, 2023

It took 3 hours for an oil change which we did not expect to take that long and to patch a tire and then learned they had done a recall. On the way home the speedometer read primarily in KM/H. More

by dansephil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weir Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donna, Cody, Jianna, Jeremy, Bill
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