We had been looking for an SUV for about 2 weeks. We decided to look at a Kia after test driving a Hyundai and liked the Kia better. Steven told us about the car, what he liked, what his wife liked and he did not pressure us. He let the car sell itself, he helped us get to the price we needed to be able to afford the car. He understands families have budgets and helped us stay in ours. My husband detests car shopping and he was very comfortable working with Steven and the gentleman in finance. We had a conversation about a vehicle and not floor show - exactly what my husband needed to able to make a decision. We have found where we want to buy cars and will send family and friends there.