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Passport Nissan of Alexandria
Alexandria, VA
212 Reviews
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Showing 212 reviews
December 17, 2021
I contacted the dealership regarding a used Lexus. I traveled 40-plus miles to test-drive and prepared my current vehicle for trade with the intention of driving home a different car. After the tes traveled 40-plus miles to test-drive and prepared my current vehicle for trade with the intention of driving home a different car. After the test-drive I voiced concerns over a couple of issues with the car that I believed to be related to accident history. I was assured everything would be taken care of and was even offered a warranty. I requested everything in writing and was told the vehicle would probably be ready the following day. I told the sales manager to prepare the papers and call me back. Upon leaving, I had zero confidence in anything that was said and was prepared to continue looking for a different vehicle elsewhere. I even told my friend who was with me, that I would be shocked if I heard from this dealership. I was not contacted in any way afterwards and the price of the vehicle was even raised by just over a thousand dollars that evening. Completely ridiculous. I would advise not dealing with this business. More
by David C
Employees Worked With
Christopher, Clint
Helpful December 11, 2021
I was in the market for a pre-owned Hellcat and Passport Nissan had exactly what I was looking for with a beautiful 2018 Hellcat Charger. My Sales Rep Valarie was very helpful and extremely communicative du Nissan had exactly what I was looking for with a beautiful 2018 Hellcat Charger. My Sales Rep Valarie was very helpful and extremely communicative during the whole process. Once my approval was granted..Ryan from the Financial team worked diligently to find me the best financing rate. He is very skilled and knowledgeable in his field. I can not forget to mention their LEAD MECHANIC who also broke down to me in detail what my warranty covers. Thanks to the team effort at Passport Nissan I was able to drive off in my dream car in less than a week from initially inquiring about it. Ask for Valerie and Ryan...they will get you squared away. More
by HARRISTROYMONE
Employees Worked With
Valerie
October 23, 2021
Today I had an interesting exchange with Mo Noorestani the General Sales Manager at Passport Nissan that was concerning and at the least demonstrates how a dealership often does not earn the buying public the General Sales Manager at Passport Nissan that was concerning and at the least demonstrates how a dealership often does not earn the buying public confidence that the dealership is doing its best to make sure used cars have been properly inspected and reasonably prepared for resale. First the positives: My sales professional Miguel Garcia was outstanding he listened to my questions and provided me with an excellent tour of their 2003 Nissan 350Z. Everything else left much to be desired, especially the car. To set the stage, I was not looking for a perfect car however, I was looking for an honest and fair deal. The dealership listed the 350Z on their website at $11900 One owner, a great condition vehicle. So I was expecting a vehicle that would be in reasonably good condition for the year. I expected paint that was not perfect but not rust, I expected body imperfections but not dents bigger than a door ding. I did expect everything like all systems, tech, windows, and support items to work as intended. After reviewing the car I was shocked that there were so many easy-to-fix low-cost issues commonly known to NISSAN about the 350z that had not been resolved during the dealership pre-delivery and maintenance inspection. For example, common to the 350Z rear trunk struts not working properly, rear windshield wipe rotted out due to direct sunlight, front windshield seals cracking, driver side window motor not working properly to seal the window to the body when the door is closed. In my opinion, these are things that should have been addressed before putting the car up for sale. Because they were not completed this causes customers to lack confidence in the condition of the rest of the vehicle. In addition, the car had numerous areas developing rust, a large dent in the rear bumper, and other cosmetic issues. In very good condition KBB values this vehicle between $5,762 and $8,400 well below what this dealership is asking for the car. The General Sales managers suggested that only if a customer asks to have those issues repaired then and only then would those repairs be considered for repair and the customer would have to commit to paying the asking price for the car. In my opinion, with the car being listed over 4.5k above the value, then at a minimum, the basic known, visible, and common issues should have been resolved before the car is listed for sale. I also suggested that the car should not have passed Virginia State inspection with rotted windshield wipers and if their dealership is going to lead in customer service and have a desire for customers to have confidence in their used car inspection process obvious things like this must be addressed upfront and if not then the price of the vehicle should properly reflect the known condition of the vehicle. I was highly disappointed in the General Sales Manager's position regarding my concerns and the condition of the car as he had a dismissive attitude about the matter especially in front of this salesperson he noted was relatively new. I believe that employee attitude is generally reflective of management attitude and approach which is generally reflective of the broader organizational culture. So no wonder Nissan vehicles have taken such a hit over the last few years in reliability. If minor things can't be addressed properly at the dealership level like service, inspections, and repairs, it's fair to question Nissan's approach at all levels to include the manufacturing and sales of new cars. I would not consider Passport Nissan in Alexandria for the purchase of a new or used vehicle. If you already have a Nissan product I would question if your car is being properly inspected and serviced at this dealership. More
by aakendrick
Employees Worked With
Mo Noorestani, Miguel Garcia
October 14, 2021
We bought 4 new tires from Passport for my Altima in August 2021. One of the tires was plugged when we got it. I drove my car home and it sat in our garage for a week. I drove it a week later, and th August 2021. One of the tires was plugged when we got it. I drove my car home and it sat in our garage for a week. I drove it a week later, and the check tire pressure went on. We brought it back to Passport and asked them to check for a leak in the rear passenger-side tire. They could not find the leak, and Walter Moxham, our service manager, asked when we had the tire plugged. Huh? We told him we did not have the tire plugged, that we had barely drove the car since we got the new tires, but it was obvious he didn’t believe us. He finally ordered a new tire for us and tried to charge us for the labor to put the new tire on! Needless to say we refused to pay for the labor, and we will NEVER go back to this place. More
by Scott
Employees Worked With
Walter Moxham
August 03, 2021
I was visiting the area from Delaware. It was just a 4 day get away. In the middle of my stay in Washington DC. my automobile started displaying some operating problems. I commented calling around to fin day get away. In the middle of my stay in Washington DC. my automobile started displaying some operating problems. I commented calling around to find a Nissan dealer who could check out my vehicle for the problem. I couldnt get no appointment at such short notice because of my time frame to return back to Delaware, until I called PASSPORT NISSAN in Alexandria, VA. I was so excited to get an appointment on a saturday @930am. I got to the dealership and went to the service office and was admittedly greated by a young lady name AshLeigh Wallace. She was very friendly and personable with a smile on her face that made me feel comfortable. She is a very approachable and extremely friendly person with her professional degree of pure perfection.Ashleigh listen to my issues with my vehicle and asked the right questions to best help me. She went out of her way to insure that I would get the best outcome. She suggested a diagnostic on my vehicle. She suggested somethings I could do in the area while I waited for the results. She keep in contact with me to deliver any updates by phone ,text and email. My transmission needed emergent repairs I was to leave the are Sunday she problem solved every adverse situation and made the repair happen. She went the distance and towed the line for the company in getting the best result and outcome for me as a valued customer and she made me feel that my needs was important to her. She even made my day extra special when she went to her boss and mechanics to ensure I had my car completed by the end of the work day ,which was a short day for them. I am so ecstatic about her amazine grind to do her best at every turn. She is a wealth of information and a exceptional resource. She got the job done without a sweat and it was hot that day. So hot that she seen me walk in the door after my walk to the park that she told me about and directed me to the refrigerator where there was cold bottles of water. Now that customer service! She is so awesome she invited me to keep her work email so if I had any questions or in the area that I can reach out to her anytime. I so appreciate her and her help and words cant even come close to how grateful I am for her and what she do. She took charge and I got results. Give the lady a raise and a trip to Hawaii. God bless the company and most of all God bless Ashleigh Wallace. Very proud owner of my 2016 Nissan Rouge Grace Chase US ARMY RETIRED More
by Armyfinest52
Employees Worked With
Ashleigh Wallace
June 28, 2021
The service dept is terrible. This makes my third time waiting over 2.5 hours for a simple oil change and tire rotation and I had an appointment each time. I will go somewhere else in the future, I sugges waiting over 2.5 hours for a simple oil change and tire rotation and I had an appointment each time. I will go somewhere else in the future, I suggest you do the same. More
by patricia_dickey
Employees Worked With
Bode Tebyanian
April 06, 2021
I cannot recommend less. I bought a used car (2015 Honda civic) from them and not only did they lie about putting a new battery in it, put an old battery in instead (got it home and immediately needed it re civic) from them and not only did they lie about putting a new battery in it, put an old battery in instead (got it home and immediately needed it replaced) then they denied it and neglected to pay for it after a verbal agreement that they would, but now 1 year later I had to bring my car in to a different dealership for a brake system warning and they informed me that the brakes were having an issue because the emergency brake system had the actuators stripped before I bought it, since the car wasn't set to service mode and they forced the brakes open. This means that in the year since I bought it, I've paid over $1,300 for parts and labor that should never have been an issue and are the sole responsibility of Passport Nissan's poor mechanics and shady salesmen. If I could leave 0 stars I would. Buyer beware, they will take advantage of you given any chance More
by adelaine.madison.14
Employees Worked With
Matt Gergely
October 19, 2020
I purchased a Blue 2014 Honda Accord coupe from Diaz in April 2020 I have had the vehicle for 6 months now I can not receive my hard tags because there is a lean on the title they gave me temporarily tags April 2020 I have had the vehicle for 6 months now I can not receive my hard tags because there is a lean on the title they gave me temporarily tags the color of the vehicle is blue the tags say white, they have not returned any of my messages Nissan passports have been report before they take your money & give you poor customer service. My tags are currently EXPIRED & the title have a lean on it after six months I have tried to work with them now it’s just UNPROFESSIONAL!! Also the vehicle is now having start up issues More
by T
Employees Worked With
Tom Hurley, Rowell Salvado, Diaz Kunia, Steve Solomon, Tee Thinley, Bode Tebyanian
October 05, 2020
Dealership horror storyI brought my car in for an oil Dealership horror story I brought my car in for an oil change. The oil plug failed (according to the service department) and all the oil poured out Dealership horror story I brought my car in for an oil change. The oil plug failed (according to the service department) and all the oil poured out of my car. I called for roadside assistance and was denied help. The second time I called road side assistance I was hung up on. The car now smokes and has a continuous burning oil smell. Just made my fourth payment. The dealership still has not addressed my vehicle correctly. I had to call Nissan North America for help. Update After a helpful discussion with the dealer, everything will be made all right. Dealership did the right thing and is doing everything in its power to clean, monitor and protect the vehicle in the future. More
by Cgilly919
Employees Worked With
Miguel, Glenn
October 05, 2020
This review is for two different auto inspection visits at Passport Nissan of Alexandria. First time during the routine auto check, I was told my battery was not holding a charge and would soon leave me s at Passport Nissan of Alexandria. First time during the routine auto check, I was told my battery was not holding a charge and would soon leave me stranded. I said no way, the battery had only been installed the previous month. After I rebutted their finding, they said it was another car in the shop. The second time was the following year and I was told my tires would not pass inspection. What Nissan did not know was I had a co-worker who has a VA State Inspection License and I had the tires checked before taking it into Passport the following year (this was due to my experience the previous year with the battery). When I told them that, their tune changed and the vehicle go a state inspection sticker and it was two years later that my tires did not pass inspection. Guess they try to take advantage of people they might suspect of not being "auto smart." Have not taken my car back for service since. Up to those 2-times, I was pleased with the service, but it reached a point where I lost all confidence in their "customer service honesty." More
by IMDaisy
Employees Worked With
Richard Stenzel
