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Pat Lobb Toyota of McKinney - Service Center

McKinney, TX

4.9
1,497 Reviews

1,497 Reviews of Pat Lobb Toyota of McKinney - Service Center

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January 05, 2022

Very friendly staff. Agrin explained what work was needed to my car. He kept me informed and helped arrange shuttle service. The shuttle driver was also very friendly. I appreciated his service. Their More

by Sfrillici
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agrin Neani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquis Shimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Pat Lobb Toyota of McKinney responded

Thank you for choosing Pat Lobb Toyota of McKinney, your feedback and rating mean a lot to us. We're glad Agrin and our team were able to help, and we hope to see you again! Arik Florczak Service Director

January 05, 2022

Always a pleasant experience. Great people. Excellent service. I have never had a problem with the dealership. More

by frankt121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Pat Lobb Toyota of McKinney responded

Thank you, Frank. We appreciate your business and our team looks forward to serving you again soon! Arik Florczak Service Director

January 02, 2022

I am always taken care of by the service dept for my 2015 4Runner. My vehicle is an investment and if you treat it right by continuing to invest in it you will have the same Toyota for long life. I am always More

by Melanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Easy Newsome
Jan 03, 2022 -

Pat Lobb Toyota of McKinney responded

We appreciate you taking the time to leave us a fantastic review. Thank you for sharing your thoughts about your excellent experience with Pat Lobb Toyota of McKinney. We truly appreciate your business, Melanie, and hope to see you again soon! Arik Florczak Service Director

December 30, 2021

Great customer service, easy check in process, comfortable lobby with work space and refreshments, over all great experience! More

by Shannon.johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert McMillan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cannon Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Casper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Facundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyge Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Bacon
Dec 31, 2021 -

Pat Lobb Toyota of McKinney responded

Shannon, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Arik Florczak Service Director

December 29, 2021

I took my vehicle in for service and also a loud cabin noise. They had a service person drive with me and confirmed the problem. My service agent is always great to work with snd very personable! More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Easy Newsome
Jan 01, 2022 -

Pat Lobb Toyota of McKinney responded

Thank you for your very kind review, Susan. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Pat Lobb Toyota of McKinney. Arik Florczak Service Director

December 28, 2021

I had a pleasant visit to the service department today. Everyone I spoke to was very courteous and friendly. My rep Cannon was extremely helpful & friendly. My service was completed even earlier than promi More

by Candi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannon Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Pat Lobb Toyota of McKinney responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Pat Lobb Toyota of McKinney. Arik Florczak Service Director

December 27, 2021

Easy is an awesome person with whom to work. He helps me to understand what was done and why, in addition to preparing me for upcoming schedule visits (cost/service needs). I only wish they would bring back More

by I8Gumbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Easy Newsome
Dec 28, 2021 -

Pat Lobb Toyota of McKinney responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Easy and our team met your expectations. Thank you for choosing Pat Lobb Toyota of McKinney! Arik Florczak Service Director

December 23, 2021

Called ahead to get an oil change appointment and use coupon. less than 5 min. wait to get documentation started by my service agent. Was called when car was ready. More

by Scratch247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Rowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2021 -

Pat Lobb Toyota of McKinney responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Arik Florczak Service Director

December 23, 2021

Sales Manager Spike took great care of me as always, and Ez provided exceptional service. Go see em! More

by seanmccarty17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas "Spike" Lipscomb, Easy Newsome
Dec 24, 2021 -

Pat Lobb Toyota of McKinney responded

Sean, We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Arik Florczak Service Director

December 22, 2021

They were very Polite and professional. Robert was my service advisor he was very helpful and quick to answer all my questions. More

by Emilysmith1341
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert McMillan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Pat Lobb Toyota of McKinney responded

Emily, Thank you for taking the time to share your thoughts on working with Robert and our team. We're glad to hear we delivered such a great experience! Arik Florczak Service Director

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