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Patrick Volkswagen
Auburn, MA
1,172 Reviews
Patrick Motors is your Volkswagen dealer located in Auburn, Massachusetts. We have been family owned and operated since we opened for service in 1936. Patrick Motors started out as a small neighborhood gas station. Today, Patricks has grown to become a major competitor in car sales and service while maintaining their beliefs in value and service. Patrick Motors has won numerous awards for the New England region including a prestigious Top 5 VW sales award for the Northeast region.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,172 reviews
April 16, 2022
Dealership eager to get you to sign for a sale, but should you need to cancel a purchased insurance policy, cannot even respond in several weeks from finance department, and after an excuse after weeks should you need to cancel a purchased insurance policy, cannot even respond in several weeks from finance department, and after an excuse after weeks later, still no form/action after a month! Ian's customer service has to be the worst experience I have had at any dealership, mainly afterwards (since they took my money/sale finance already) but even with mistakes during signing that had to drive back (3 hours roundtrip) to resign paperwork. Look to another dealership or at the least or request to work with someone else (if possible as seems he is only Finance person). Still waiting for a request of carfax of car i traded in, so makes me think I was lied to since cannot provide me the carfax which they said/showed me had an issue which caused my value to be reduced. Customer Service being bad does not surprise me because when I walked in, I waited for a long time before anybody even came to acknowledge me or help me even though I saw a ton of staff sitting around. The only positive experience was my sales person, David. More
by DM
April 15, 2022
Great service. The salesman and account manager all very nice and professionally. Definitely will invite my friend come here to purchase car again. The salesman and account manager all very nice and professionally. Definitely will invite my friend come here to purchase car again. More
by Kaystar992000
April 15, 2022
Patrick VW was a pleasure to work with. Everyone from start to fishing was top notch. I worked with Justin in sales, great customer service and very knowledgeable about the product. Everyone from start to fishing was top notch. I worked with Justin in sales, great customer service and very knowledgeable about the product. More
by Azingarella
April 14, 2022
Igor was awesome and made the car buying experience so much easier. He really listened to what I was looking for and I’m so happy with my vehicle! much easier. He really listened to what I was looking for and I’m so happy with my vehicle! More
by Ringdahlkayla
April 13, 2022
I have leased three cars with Justin. Each time the experience has been wonderful. He always listens to what I want and offers trustworthy advice. Each time the experience has been wonderful. He always listens to what I want and offers trustworthy advice. More
by lisaliberty95
Employees Worked With
April 12, 2022
It was a pleasure to work with Justin and the sales staff during the purchase of my new Volkswagen. No pressure, no hidden agendas… easy transaction, no buyer’s remorse. I will be back when it is time during the purchase of my new Volkswagen. No pressure, no hidden agendas… easy transaction, no buyer’s remorse. I will be back when it is time for a new car! More
by rdf.68
April 12, 2022
Igor was great in helping us with exactly we needed! We were looking for a very specific car and he made sure to get it for us in a timely manner. Thank you! We were looking for a very specific car and he made sure to get it for us in a timely manner. Thank you! More
by Avrivera7
Employees Worked With
April 11, 2022
Great dealership. Very professional. Salesperson Ramez was great. Found me a car quickly and made everything very easy. Very professional. Salesperson Ramez was great. Found me a car quickly and made everything very easy. More
by TD
Employees Worked With
