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Paul Conte Cadillac - Service Center

Freeport, NY

4.6
1,352 Reviews

1,352 Reviews of Paul Conte Cadillac - Service Center

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July 24, 2025

Picked up my new car and there was adhesive marks wheree the doors meet the dashboard. I called service to find out how to remove without damageing the material. They never called me back to answer my quest More

by jjstef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lauren Hughes
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2025

Paul Conte has always been a great dealership through which to get our leased cars. We’ve been with them for 15 years. More

by TWINSSHANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shai Nadav
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2025

Customer service is exceptional, waiting area is clean and your vehicle is serviced in a timely manner. More

by dtsheba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2025

This dealer gets a 1 out of 10. Left my Cadillac Liriq for service for 9 days while I was on a business trip in Europe. When I returned back from the airport the car was not touch, More

by Glenns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Bobrick In Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Gioia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Hardway
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Azizi
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2025

“This dealership goes above and beyond. The service department is consistently professional, efficient, and honest. It’s rare to find a place where you feel truly taken care of—not just you More

by ncpd143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2025

A great experience, the staff was very knowledgeable and took their time to explain every detail. More

by IVANACANO11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2025

Mostly painless process. Ryan was able to get the tech to adjust the automatic headlight alignment, which we weren't even sure was a thing. More

by mechallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 08, 2025

I was very satisfied with my experience at the Paul Conte Cadillac service center. Unfortunately I neglected to get the women's name who first of all took my inquiry when I called and explained my vehicle's More

by KENDRICKLIZETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I neglected to officiallyget the women's name that handles the payments in the servicing department, but I think it was Christine.
July 06, 2025

VERY PLEASANT, ACCOMODATING, AND PROFESSIONAL ATMOSPHERE. I AM NEVER DISAPPOINTED WITH THE SERVICE AT THIS DEALER. More

by WRALPH4611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2025

Been coming here for more than 20 years. Sales people...especially Pat.. are great. Dan in service is very helpful and knowledgeable. Love the mini bagels and coffee. Bathroom and waiting ar More

by asummer2655
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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