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Paul Conte Cadillac - Service Center

Freeport, NY

4.6
1,320 Reviews

1,320 Reviews of Paul Conte Cadillac - Service Center

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January 08, 2021

Service was great. All staff very courteous and friendly. Explain job fully. Staff very helpful, arranged for a loaner car when needed. Great service, help More

by DIVAQBEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nayeli Escamilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2021

Didn’t expect to need work other than oil change Other than that customer service and wait time were good . Never had a bad experience thus far More

by Neicy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2021

Made last minute service arrangement was given loaner all good a bit pricy all details resolved dealership a bit small needs updating but good.return likely More

by STUSMITH245
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shai Nadav
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick in sales great
January 01, 2021

Always a pleasant experience coming to Paul Conti. I made the right Decision when I came to your Freeport store. Before I had a Cadillac I had an Audi for many years. Was never treated as well there as I am More

by edieesposito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2021

I find the People that work there very friendly and profession i would recomend this dealership to my friendsthey go the e tra mile to help you More

by STEVEN GENTILE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Brendler in Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 30, 2020

I purchased a 2017 Cadillac ct6 on October 2016 and my I purchased a 2017 Cadillac ct6 on October 2016 and my fourth car battery was installed on December 2020...Paul Conte Cadillac Services department ra More

by JHLEWIS56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2020

Great and efficient service by Danny, Ryan and Natalie. They were timely, provided me with a loaner car and necessary vehicle updates that limited my apprehension More

by JAMEL.V.VANDERBURG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nayeli Escamilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 25, 2020

HORRIBLE!!!!!!!!It’s been over a MONTH that I’ve been HORRIBLE!!!!!!!! It’s been over a MONTH that I’ve been waiting for a call to bring my vehicle back to get fix. NO CONTACT!!!!!!! More

by JRY97
Recommend Dealer
No
Employees Worked With
Ryan Gimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Paul Conte Cadillac responded

Thank you for taking the time to tell us about your recent service visit. We apologize that your last experience did not meet your expectations, and we'd like to discuss it further with you to see if we can resolve the issue. Please contact our Service Manager, Shai Nadav, at 516-378-1130 so that we can better understand the issue at hand. We appreciate your business.

December 25, 2020

Paul Conte service department is the best Cadillac dealership I have been to thus far for service on my Escalade. I am extremely satisfied with my service rep, Ryan Gimenez, very outstanding individua More

by SYoung11236@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Galeano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2020

As always John Cusumano, the Service Manager, took personal and very good care of me and our Cadillac. He is very caring and watches out and over us / his customers - and feel very safe under his car More

by JAMVUK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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