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1,342 Reviews of Paul Conte Cadillac - Service Center
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August 11, 2020
I have been dealing with Paul Conte Cadillac for many years now. I keep coming back because of the excellent service his crew has always giving me. I was there recently and Danny Giannini was one of y years now. I keep coming back because of the excellent service his crew has always giving me. I was there recently and Danny Giannini was one of your crew that was a pleasure to deal with. I highly recommend your company. More
by gran11jomo5
Verified Customer
August 11, 2020
Excellent greetingpolite staffChristine was very Excellent greeting polite staff Christine was very informative She got me home the whole process went perfect, I was so pleased Our 1st Cadillac Excellent greeting polite staff Christine was very informative She got me home the whole process went perfect, I was so pleased Our 1st Cadillac NOT OUR LAST!!! Paul Conte will be the only place our car is serviced, worth every penny we spent More
by palma.cm
Employees Worked With
August 11, 2020
Spot on They were pleasant and on time... very professional. They cleaned the car and were aware of social distancing. The problem was fixed. What They were pleasant and on time... very professional. They cleaned the car and were aware of social distancing. The problem was fixed. What more could ask for ? More
by Gino
Employees Worked With
August 11, 2020
The staff at Paul Conte are courteous ,business oriented and very skillful at their craft.I have no regrets owning and driving a Cadillac.I owe it all to the wonderful staff at Paul Conte and very skillful at their craft.I have no regrets owning and driving a Cadillac.I owe it all to the wonderful staff at Paul Conte More
by MCLEMMINGS
August 11, 2020
The service dept Is 5 star I can't believe my 2019 CX4 The service dept Is 5 star I can't believe my 2019 CX4 DOESN'T have an automatic trunk release button on my key fob. Are you kidding me? My 2019 C The service dept Is 5 star I can't believe my 2019 CX4 DOESN'T have an automatic trunk release button on my key fob. Are you kidding me? My 2019 CTS battery DIED AFTER only 22plus months NOT COVERED Looks like I have to gk to GMC NEXT TME!! More
by CJR356
Employees Worked With
August 11, 2020
The service advisor did a fantastic job having repairs completed in a timely manner. The loaner car was a great help, thank you very much completed in a timely manner. The loaner car was a great help, thank you very much More
by dbarrucco
August 11, 2020
Service department was excellent. Had an oil change and inspection. As always everyone is friendly. Service waiting room was clean and felt safe sitting there as I waited for my car. inspection. As always everyone is friendly. Service waiting room was clean and felt safe sitting there as I waited for my car. More
by Mleebrady1880
Employees Worked With
Other Employees :
I believe John was the person I dealt with in the service area
June 23, 2020
Terrible dealer!! Don’t shop here. I bought a used 2015 Chrysler Town and country from them. Have had nothing but trouble from the start. When we purchased the van the passenger side head rest was broken. Chrysler Town and country from them. Have had nothing but trouble from the start. When we purchased the van the passenger side head rest was broken. This was a special active headrest that is supposed to pop open and protect the passenger in an accident. The dealer promised to replace with a new one. We waited a week for the new part to arrive and be installed. One week after we picked up the car the head rest again split open. This time it revealed what had been done. Instead of a replacement like was promised the dealer tried to epoxy the parts back together. Not only was this underhanded but also placed my family in jeopardy since the safety features of the headrest wouldn’t work after this. The van was then brought back to Paul Conte to replace the headrest for real. This took another 2 weeks. Now the check engine light has come on and requires 2 fuel injectors to be replaced. In diagnosing the problem the mechanic at my local Chrysler dealer discovered some additional problems. There is a transmission line leaking and a problem with the battery. These repairs total over $2000! Paul Conte Cadillac is refusing to help with the repairs and will take no responsibility for any of the problems. They only offered to look at the battery and let me know if it needs replacing. Over all I would say this dealership is dishonest and does not stand behind the cars that they sell. More
by Unhappy
July 01, 2019
Terrible Service Department. I had a 10:30 AM appointment of which I arrived 10 minutes early. The service drive was empty, no greeter, I wasn't even greeted or assisted. There we I had a 10:30 AM appointment of which I arrived 10 minutes early. The service drive was empty, no greeter, I wasn't even greeted or assisted. There were 2 service writers that looked busy and oblivious at the same time. I waited around for about 30 minutues before I decided to leave. There were also several disgruntled customers in the waiting room, I felt so bad for those ladies. This experience turned me off from this dealership. I bought my XT5 from Paul Conte & was hoping for the same great experience I had in Sales but they made up my mind quick. I have Mercedes, BMW & Lexus. All of their service departments are top notch. I'm sure this will get a generic response from the dealer asking me to call them to review this matter but dont bother wating my time once again. More
by edricjames
Employees Worked With
Other Employees :
Tom Loche, Ed Fischer, Brittani Hain
February 23, 2019
Amazing!! I must admit that I don't usually bring my cars back to the dealer for state inspections... however this year I messed up I actually let my inspection I must admit that I don't usually bring my cars back to the dealer for state inspections... however this year I messed up I actually let my inspection expire... ugh... no excuse... So I figured since my car is now 3 years old, and my inspection is actually expired (no 10 grace for me) I decided to bring it back to the dealer, in my mind I figured whatever the car needs the dealer will have it (they have never let me down before) and I will be good to go without getting a ticket for expired inspection... Now let me just say that I have NEVER gotten an inspection at my local repair shop without "something" being an issue... wiper blades or a tail light bulb are pretty typical... Well today my 3 year old car not only passed inspection with NO issues, but they didn't even charge me for the inspection!!! WHAT!!! This is only the second time I have purchased a car from this dealer, and Mr. Conte inspected my car for free as a valued customer!! Amazing there are businesses out there that value their customers!! Thank you Terri for getting me in at the last minute and saving me a ticket! Thank you to the service team that always takes good care of my car!! And thank you Mr. Conte for making me feel like an important and valued customer!! I will be sure that I bring my baby home for all future inspections!! More
by Roseann
