Paul Conte Cadillac - Service Center

The service dept is great they always treat you as a valued customer. John is the best service advisor i ever had .He always does the best for you valued customer. John is the best service advisor i ever had .He always does the best for you More

The issues with my vehicle were rectified in a timely manner. I was kept informed about the status of my vehicle. I was treated with kindness and courteous service. manner. I was kept informed about the status of my vehicle. I was treated with kindness and courteous service. More

The dealership corrected my issue and I am very satisfied. Will recommend and use them in future. satisfied. Will recommend and use them in future. More

The sales side of the dealership is strong with an authentic sales person, Frankie. Straight talk and tailored my experience based on what I needed. No long wait to wear me down or inflate the price. authentic sales person, Frankie. Straight talk and tailored my experience based on what I needed. No long wait to wear me down or inflate the price. Omar was a good closer and made the process positive and painless. More

Very Busy Dealership Service Dept And They Do Not Provide Loaner Vehicles When You Leave Your Car For Over A Week While It’s Being Serviced And Diagnosing Loaner Vehicles When You Leave Your Car For Over A Week While It’s Being Serviced And Diagnosing More

Ryan went over needs of my vehicle and he was very extremely pleasant and courteous. He explained the need of good brand parts in comparison to ones that don’t accommodate my vehicle as well. This mad extremely pleasant and courteous. He explained the need of good brand parts in comparison to ones that don’t accommodate my vehicle as well. This made me know to purchase GM parts to last longer and for the best performance from my vehicle. I appreciate the clean environment and service received at Paul Conte Cadillac. More

Upstanding service when other facilities try to rip you off. Gm has an excellent warranty plan and is very upfront about what is wrong. off. Gm has an excellent warranty plan and is very upfront about what is wrong. More

They were a great dealership and it was very clean and very friendly and made you feel comfortable. very friendly and made you feel comfortable. More

This dealership provided exceptional service, completing the necessary work on my truck promptly and professionally. The service staff demonstrated expertise and courtesy. I will wholeheartedly recommend t the necessary work on my truck promptly and professionally. The service staff demonstrated expertise and courtesy. I will wholeheartedly recommend their services. More

John is a great guy, wonderful and accommodating. However, I had an ongoing issue for a year and a half that couldn’t be fixed in my 2024 lyric. I took it to another dealership and they were able to However, I had an ongoing issue for a year and a half that couldn’t be fixed in my 2024 lyric. I took it to another dealership and they were able to fix it. It took replacing the radio. I still have another issue where the screen intermittently goes black and/or pixelates leaving me unable to see speeds or anything. This is extremely dangerous when driving to work on the parkway. I have ask for Cadillac to do a repurchase and swap my car for a new lyric same vehicle. The district manager, to date , has not responded. The EVconcerige has tried to assist me but has been unsuccessful in reaching and receiving an answer from the manager in charge. I paid $73k cash for this car and it has been in the shop more than a total of 8 months in and out for service. I think it’s a shame that a loyal customer is treated this way. I was going to just repurchase the same vehicle at the same dealership, but not anymore. I do love the lyric when it is working properly. I don’t blame the service staff, they didn’t originally build this car, but the management should work diligently to replace this vehicle. I had way too many issues wrong with this particular vehicle. More