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Paul Conte Cadillac - Service Center

Freeport, NY

4.6
1,324 Reviews

1,324 Reviews of Paul Conte Cadillac - Service Center

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December 06, 2022

I came for a screw in my tire and they said I had 3 holes and needed a tire . I went to my tire place they fixed the only hole I had all good. I asked road side to come with the plug for the tire they said More

by Fjfremodelersinc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Cusumano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2022 -

Paul Conte Cadillac responded

Thank you for your feedback. We apologize for the inconvenience you were caused. Our first priority to our customers is their safety and because one of the nails found in your tire was located in the sidewall of the tire, it could not be repaired in a safe manner so we recommended that the tire should be replaced. If you would like to discuss this further please do not hesitate to contact me. Shai Nadav Service Manager 516-868-0530

Dec 08, 2022 -

Fjfremodelersinc1 responded

Hi I kept getting a request to rate my service .I didn’t want to say anything this is my 4th vehicle from the dealership my service was good in the past .The nail was on the top of the tire not on the side wall this makes me more upset when false information is stated. I’m not the type to make deal over things but you kept asking so I’m letting you know . John said I have 3 holes in my tire if that was the case the tire would be totally flat . I had it fixed a week ago and the tire pressure is the same from when it was fixed .This is the real story . Thanks

December 04, 2022

The service team came and picked up my car at my house for repairs. Very nice touch. More

by Pupbob
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2022

The service manager explained everything, he was considerate of my time, and everything was corrected to my satisfaction. More

by DOCBEG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2022

Service is always great Danny always goes the extra mile to make sure everything is taken care of. More

by LAX1750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2022

All around great scheduling, Service and very professional. The Work done accurate and as promised More

by James 132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Hardway
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2022

Awesome service. They very friendly and nice. I was very pleased with the service and support. I Love coming here. Keep up the great work. More

by dlruiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shai Nadav
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2022

They were very proactive in describing what should be done and my options in addition to seeing me on a timely basis and when the loaner car wasn’t available they transported me back and forth. More

by JBARBER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2022

Thank you for a pleasant experience with having my oil changed in a prompt manner. More

by JP.Rod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

JP.Rod responded

Thank you very much

November 29, 2022

Very courteous, friendly and professional. Car was delivered on time and clean. Would highly recommend them More

by PCERVINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2022

Very helpful when parts arrived I was called and drop off my vehicle-they took care of some other recalls and finished the work in a couple of days More

by Mdavie1964@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nayeli Escamilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Rapp
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