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Paul Conte Cadillac - Service Center

Freeport, NY

4.6
1,324 Reviews

1,324 Reviews of Paul Conte Cadillac - Service Center

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November 27, 2022

I’m impressed… I waited for my car and I was back in my car by midday. I arrived by 9am. More

by don'tbuyused
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Gimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Paul Conte Cadillac responded

Thank you for your feedback. We are glad we could exceed your expectations.

November 26, 2022

Very good service / good helping give you the choices so you can make a decision without pushing you to do thank you for your service More

by Hamdy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2022

The dealership is great The service people will take care of you are excellent. And they know you by name and give you a personal touch. More

by DEERORER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shai Nadav
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darlene Salcedo
November 25, 2022

Always get grade A service whenever I get my vehicle serviced at this dealership. The best More

by droc242000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2022

Professional knowledgeable Service Representatives. Clean welcoming Service Center. I was kept informed of the progress of my service needs. At the end my car was washed and the interior cleaned. More

by JEFIGUEROA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 21, 2022

Courteous Knowledgeable. Keep you abreast of what’s going on. Also find them to be very responsive. More

by JJacks01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2022

My salesperson Pat was excellent in getting me into a new CT5 and ensuring it met all my requirements and needs. More

by bbusto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat McCabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2022

Professional and friendly staff, kept me updated the whole time I was waiting for service More

by michellescheerer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Hardway
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2022

Poor follow-up on missing parts Computer down when last brought in for service and keep getting reminders More

by GOLDY3K
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Hughes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Paul Conte Cadillac responded

Thank you for your feedback. I'm sorry about the reminders. I would appreciate the opportunity to speak to you about your experience. Could you please contact me to discuss this further? Shai Nadav Service Manager 516-868-0530

November 15, 2022

The service director is professional and cares to resolve your concerns. The service advisors need work though... Only one is attentive, the rest are too busy to even acknowledge you in a timely manner More

by edricjames
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Shai Nadav
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Gioia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson G. , Blaise Curci
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