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Paul Conte Cadillac - Service Center

Freeport, NY

4.6
1,324 Reviews

1,324 Reviews of Paul Conte Cadillac - Service Center

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July 11, 2022

Very happy with Paul Conté service, great handling and managing of my problems. Thank you to the managers Ryan J. & John C. for taking care of me. More

by JP.Rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2022

Everyone is courteous and respectful. My salesman Jim rapp is the best. Oil change was a breeze very quick More

by louisevricella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2022

Easy to schedule, service was in and out and the work was performed as requested. Car was clean in and out following the service. More

by JasonL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shai Nadav
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2022

Terrible Service! ZERO! I made an appointment to get my free one year inspection and I asked the girl over the telephone to give me a time where I could get in and out More

by Lawrence C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Gioia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Paul Conte Cadillac responded

Thank you for your feedback. We are very sorry that you had an issue with the scheduling of your complimentary service. We try our best to honor all of our “wait” appointments requests for our customers who are in an extreme hurry. Unfortunately, sometimes it is difficult to predict exactly when we will be busy in advance. We are human and not infallible. Thank you for pointing out that we may have an issue with our scheduling. We will review our process to see how we can improve it.

July 05, 2022

Overall nice place but sometimes they take a lot longer to repair car than expected. Like four days apposed to two More

by JOEPATTIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Gimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2022

Good service and fast would def come back again woukd like more coupons in the mail More

by brooklynrkelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2022

Great service as always. They also washed and vacuum my car. Dan is the best! More

by MOMEEEEEE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2022

This dealership is very professional . The workers and staff are very friendly and make the experience at the shop pleasurable. More

by shanjae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2022

The service department was honest in that it did not say that I needed to buy a new tire. It fixed my tire’s flat. More

by font1td
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nayeli Escamilla
2.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2022

Vey satisfied with everybody at Paul Conte service department! Starting with Danny and also valet guys! More

by JERRYNAP342
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
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