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Paul Conte Cadillac - Service Center

Freeport, NY

4.6
1,339 Reviews

1,339 Reviews of Paul Conte Cadillac - Service Center

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July 13, 2022

I went in for a check engine light on. Upon arrival quick and efficient services. After a short period of time told not to worry, vehicle just needed an oil change. Possibly could have be More

by eze50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nayeli Escamilla
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

eze50 responded

Thanks

July 13, 2022

They have the best service center on Long Island. Professional, Friendly and Efficient every time I have to bring my car in for service. More

by DARRENTHEMILKMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shai Nadav
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Bobrick In Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nayeli Escamilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darlene Salcedo
July 12, 2022

Paul Conte Cadillac is in my opinion, the most efficient dealership on Long Island. always a great experience !!!! More

by YANKFA1070
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2022

Amazing customer service Treat their customers like family Always feel welcome at their dealer ship More

by Privacy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan
July 12, 2022

I was getting charged $5000 for a brake line change and I took the car somewhere else and spent less than $1000. Explain that difference to me!. I felt really violated and will not return to this dealership More

by JESUS.VAZQUEZ36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shai Nadav
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Paul Conte Cadillac responded

Thank you for your feedback. As we discussed, our quote for the brake line repair for your vehicle, included all new OEM brake lines and brake hoses for the entire vehicle. The brake lines on your vehicle, upon our inspection, were deemed unsafe, due to the lines being greatly deteriorated and leaking brake fluid. We also observed compression fittings installed on your brake lines. We believe at some point, someone else made a temporary repair in that manner. A repair done in that manner is in violation of NY State law. We are a licensed NYS dealer, we could not leave them on the repaired brake system. Furthermore, we advised you to not drive your vehicle out of our shop, and requested it be towed. If you would like to discuss this further, please contact me. Shai Nadav Service Manager 5168680530

July 11, 2022

Very happy with Paul Conté service, great handling and managing of my problems. Thank you to the managers Ryan J. & John C. for taking care of me. More

by JP.Rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2022

Everyone is courteous and respectful. My salesman Jim rapp is the best. Oil change was a breeze very quick More

by louisevricella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2022

Terrible Service! ZERO! I made an appointment to get my free one year inspection and I asked the girl over the telephone to give me a time where I could get in and out More

by Lawrence C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Gioia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Paul Conte Cadillac responded

Thank you for your feedback. We are very sorry that you had an issue with the scheduling of your complimentary service. We try our best to honor all of our “wait” appointments requests for our customers who are in an extreme hurry. Unfortunately, sometimes it is difficult to predict exactly when we will be busy in advance. We are human and not infallible. Thank you for pointing out that we may have an issue with our scheduling. We will review our process to see how we can improve it.

July 07, 2022

Easy to schedule, service was in and out and the work was performed as requested. Car was clean in and out following the service. More

by JasonL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shai Nadav
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2022

Overall nice place but sometimes they take a lot longer to repair car than expected. Like four days apposed to two More

by JOEPATTIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Gimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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