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Paul Conte Cadillac - Service Center

Freeport, NY

4.6
1,324 Reviews

1,324 Reviews of Paul Conte Cadillac - Service Center

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October 23, 2021

My only dissatisfaction, service center representatives need to be much more attentive to customers needs. More

by Amiru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Amiru responded

As formally stated, my only concern was the fact that that I sat alone for approximately 15 - 20 in the small service area and no one ever approach me to acknowledge what were the details my service visit

October 22, 2021

Number one as far as I am concerned for the last umpteen years when it was in hempstead More

by blkeldo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2021

charged me for a wrong diagnosis when elsewhere for service to resolve my problem called to discuss a refund and never got a callback More

by andrew@mortgagesavingspro.com
Price
Recommend Dealer
No
Employees Worked With
Ryan Gimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2021 -

Paul Conte Cadillac responded

We are extremely sorry for your inconvenience. Please give our Service Manager Shai Nadav a call directly at 516-868-0530 to discuss this issue.

October 21, 2021

Service is always very helpful whenever I bring my auto for service. Top notch team More

by JORDANSGRANNY8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2021

Great service and very professional to understanding the clients needs. And the service Dept will bend over backwards for you! More

by Joey D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nayeli Escamilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2021

Staff goes the extra mile always. Friendly, kind, considerate to me with every repair needed More

by anarchy928
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nayeli Escamilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny who works on my car
October 18, 2021

Great Fast customer service with attention to details. Friendly welcoming environment with coffee and bagels. More

by richardc571
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2021

Half of a time didn’t call me back after they said they will call back More

by MINSUNGH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Shai Nadav
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Rudden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nayeli Escamilla
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Paul Conte Cadillac responded

I am very sorry you had an issue, Could you please contact me? Shai Nadav Service Manager 5168680530

October 16, 2021

The day of my visit was my first,the service was very curtouis and helpful. More

by Shirleyfussell6
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Gimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2021

The very best place to purchase and service your vehicle. The staff is always friendly and helpful. I highly recommend Paul Conte Cadillac! More

by chevydan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nayeli Escamilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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